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DIRECTOR
Executive Profile
Dynamic, results-driven sales, marketing, community and government relations, management and staff development and diversity program administration. Articulate communicator who offers exceptional writing and presentation skills. Analytical, detail-oriented problem solver with proven abilities in devising creative solutions to complex issues, and metrics to measure effectiveness. Assertive self-starter and team player who exhibits an outstanding work ethic and strong leadership abilities. Additional strengths include: performance planning and developing programs.
Professional Experience
Bickford Senior Living
- Leadership and Organization Development Serves as chairperson for the Diversity Action Committee which serves as an advisory board to company leaders in developing strategies to advance inclusion.
- Manages the operations of several areas: new employee orientations, employee service award recognition events, employee mentoring programs, INROADS and workforce cultural diversity initiatives.
- Recruited and supervised staff of 200 employees.
- Designed and implemented Human Resources policies and procedures for new hire professional staff.
- Developed training and employee workshops.
- Executive coach to senior staff in multiple locations, confidentially addressing difficult and sensitive issues.
- Created and provided direction to new diversity and inclusion initiative by raising awareness and implementing strategic plans, this resulted in 45% of senior management being females or minorities.
- Served as key resource for major diversity issues/topics/concerns.
- Monitored employee recruitment, hiring, promotion, la.
Mercy HealthSaint Charles , ILDirector01/2004 to Current
- Multi-specialty, public health system affiliated with Case Western Reserve University SOM.
- 6,500 employees, including 550 physicians and 1,100 nurses.
- 850 annual net revenue.
- Develop and implement diversity programs and training for employees.
- Special emphasis on training physicians to deliver culturally competent care to diverse patient populations.
- Training examples include: diversity and cultural competency training for physicians and residents, workforce diversity training for managers.
- Designed and oversee internal mentoring program, created for employee participation at all levels of the organization to develop career and personal growth.
- Serve as the key resource for major diversity issues/topics/concerns.
- Build external relationships with colleges and community organizations for the purpose of recruiting diverse clinical and administrative talent.
- Guide and direct diversity strategic initiatives into all segments of the organization through communication, training and special programs.
- Monitor e.
Youngstown , OHAdministrator, Professional Staff01/2002 to 01/2004
- Chief liaison between newly hired physicians and MHS regarding employee benefits.
- Developed training programs designed to orient physicians to MHS culture and operating practices.
- Developed policies and procedures to provide consistency among medical departments in processing newly hired physicians.
- Workforce development program funded by the State of Ohio and administered by the Cleveland Branch, NAACP.
Consultant01/1999 to 01/2001
- Matched over 500 participants/job-candidates with jobs by negotiating with employers and by developing training strategies for on-the-job success.
EversanaHighland Park , IL01/1986 to 01/1999
Manager01/1995 to 01/1999
- Achieved 40% increase in minority market share through partnerships and enhanced marketing campaigns.
- Achieved 7 to 1 return on investment through updated media relation strategies.
- Advocated legislation favorable to the airline industry at the municipal, state and federal levels.
- Managed daily operations of the Department of Community Relations.
- Managed activities of ambassadors and community outreach programs.
Manager01/1992 to 01/1995
- Increased regional market share 20% within first six months and maintained quarterly "Best Sellers Performance" in the region.
- Managed client accounts worth $20 million in annual revenue.
- Generated revenue in excess of $2.5 million in association activity.
Manager01/1986 to 01/1992
- Supervised and developed staff of 200 domestic and international staff.
- Conducted new employee orientation & training.
- Investigated and resolved complaints (employee and customer); safety issues, and worker compensation claims.
- Served as arbitrator and mediator for Flight Attendants Union.
- Implemented human resource policies including ruling on grievances.
- Ensured compliance with Federal Aviation Regulations.
Education
Masters:Business AdministrationMyers University
Bachelor of Science:PsychologyPrairie View A&M University
Diversity Management CertificateCornell University
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Resume Overview
School Attended
- Myers University
- Prairie View A&M University
- Cornell University
Job Titles Held:
- Director
- Administrator, Professional Staff
- Consultant
- Manager
Degrees
- Masters : Business Administration
Bachelor of Science : Psychology
Diversity Management Certificate
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