Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Results-oriented diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Skills
Conflict resolution techniques
Team management
Persuasive
Focused on customer satisfaction
Management of remote employees
Experience
10/2012 to 03/2015
DIETETIC TECHNICIANUAMS － Little Rock, AR
08/2009 to 01/2011
CaregiverGARY COOPER － Little Rock, AR
Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running
errands, bedside or personal care, such as ambulation or personal hygiene assistance.
Manager Food ServiceRicky Iverson
Dietetic Technician
I was
responsible for providing vital nutritional needs, diet restrictions and current health plans to
develop and implement dietarycare plans and provide nutritional counseling.
Other duties in which I provided was monitoring food service operations to ensure
conformance to nutritional, safety, sanitation and quality standards, and food preparation
according to the daily prep list.
My main function was the daily routines and functions in order to see that all patients
receive meals in a timely fashion and the meals meet the Physician order and patient preferences.
One of my greatest accomplishments while working at UAMS was being placed on the
honor roll, by being placed on the honor roll this meant not only was I was good as a dietitian
technician but I took care of my patients and it was noticed by patients, and staff.
Other duties
were settingup cafeteria/tray lines, steam tables, with hot and cold food items.
Serving food in
patient cafeteria or tray assembly line by placing uniform portions of food on plates according to
instructions.
Break down and clean work area, including electrical equipment.
Deliver and retrieve
meal trays to or from the patient's bedside.
Perform heavy duty cleaning tasks such as cleaning
walls, exhaust hood, floors, and spaces under and behind equipment.
Education and Training
Jun 1987
High School DiplomaLincoln High － San Diego, CA
May 2016
University of Phoenix Little Rock AR
HEALTH CARE ADMINISTRATION
