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Keaton
Swarthout
Professional Summary

Dedicated Retail Sales Manager with background in staff oversight and maximizing productivity. Knowledgeable in current merchandising trends, customer needs and shrink reduction. Successful career history comprising more than 5 years. Talented well-versed in stocking merchandise and planning promotional displays. Demonstrated success in collaborating with store and advertising management to create and deploy successful merchandising strategies for seasonal and promotional needs.

Skills
  • Brand Promotion
  • Shipping and Receiving
  • Sales Goals
  • Cash Handling
  • Brand Management
  • Cash Register Operation
  • Visual Displays
  • Customer Complaint Resolution
  • Promotions and specials
  • Customer service
  • Sales
  • Store Merchandising
  • Client Needs Assessment
  • Cleaning
  • Efficient Sales Transactions
  • Product Knowledge
  • Product Sales
  • Training and mentoring
  • Store presentation
  • Organization
Education
Mccluer North High SchoolFlorissant, MO05/2015High School Diploma
Saint Louis Community College - MeramecKirkwood, MO12/2018Associates: General Studies
Work History
Df- Dg
Fsg Fef , Sefef 03/2020 - 10/2020

MERCHANDISING

  • Updated pricing and signage to complete product displays and educate customers.
  • Presented store update suggestions and layouts to management and stakeholders.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored social media and online sources for industry trends.
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.

INVENTORY

  • Managed [Type] inventory control software system to provide inventory level updates and reordering notices.
  • Monitored customer return shipments and communicated damages to manufacturer.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Checked prices and calculated totals for accurate invoice processing.

CUSTOMERS

  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.

MANAGING

Mark Anthony's Gifts (MA-Gift's)- Lead Sales Associate
Kirkwood, MO03/2020 - 07/2020
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Conducted ongoing staff development to help employees achieve growth within job roles.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Delivered in-depth information on product features so customers could make educated decisions before purchase.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Developed relationships with key partners, including clothing vendors and freight operators.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Efficiently solved complex problems that impacted management.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Utilized effective communication and active listening skills to create client rapport to grow profitability.
  • Determined problem areas and resolved issues related to profitability and business objective achievement.
  • Identified client needs, built relationships and overcame objections to drive sales.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Communicated with customers to understand needs and recommend appropriate solutions.
  • Helped resolve client problems quickly with superior customer service.
  • Set up calendar with customer birthdays and other special events for personal touch.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Demonstrated new products, procedures and techniques to employees.
  • Trained new employees in specific job requirements.
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Coordinated, collected and maintained vendor and organizational records.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Educated customers on promotions to enhance sales.
Fun In The Sun- Sales Associate
Kirkwood, MO09/2015 - 03/2020
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Tracked stock using company inventory management software.
  • Maintained records related to sales, returns and inventory availability.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Educated customers on promotions to enhance sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Processed product returns and assisted customers with other selections.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Assisted customers by answering questions and fulfilling requests.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Generated brand awareness and positive product impressions to increase sales.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered customer questions regarding merchandise and pricing.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Used POS system to process sales, returns, online orders and gift card activations.
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Resume Overview

Companies Worked For:

  • Df
  • Mark Anthony's Gifts (MA-Gift's)
  • Fun In The Sun

School Attended

  • Mccluer North High School
  • Saint Louis Community College - Meramec

Job Titles Held:

  • Dg
  • Lead Sales Associate
  • Sales Associate

Degrees

  • High School Diploma
    Associates : General Studies

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