Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Core Strengths
Creative problem solver
Exceptional communication skills
MS Windows proficient (Access, Excel, Word, PowerPoint, etc.)
Quick and sufficient learner
Strong client relations
Strategic sales knowledge
Multi-line phone talent
Mediation capability
Accomplishments
Work Experience
02/2015 to
Detail CleanerLaz Parking – Fletcher, NC,
Detail and systematic cleaning.
Carefully wiped down furnishings with proper cleaning solutions.
Mopped and vacuumed floors.
Attended specific work places, such as elementary schools and daycares.
Provided an elevated customer experience to generate a loyal clientele.
Stocked and restocked products.
Assisted fellow employees with cleaning supplies and up-to-date knowledge and skill.
12/2013 to 03/2014
Restaurant Kitchen WorkerRaising Cane's – League City, TX,
Politely assisted customers in person and via telephone.
Described product to customers and accurately explained details and care of merchandise.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Provided an elevated customer experience to generate a loyal clientele.
Answered product questions with up-to-date knowledge of sales and store promotions.
Prepared sandwiches, salads, etc.
Stocked and restocked products in the walk-in freezer.
Cook meat on broiler.
Assisted customers with food selection, inquiries and order customization requests.
Cleaned oven and dishes with supplies and placed them in the correct holding place.
06/2009 to 08/2009
Customer Service Representative/CashierTaco Bell – Muncie, IN,
Politely assisted customers in person and via telephone.
Described product to customers and accurately explained details and care of merchandise.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Provided an elevated customer experience to generate a loyal clientele.
Answered product questions with up-to-date knowledge of sales and store promotions.
Handled and cleaned the vehicles with personal care and responsibility.
Assisted customers with food selection, inquiries and order customization requests.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
02/2009 to 06/2009
CashierZazzle – Menlo Park, CA,
Politely assisted customers in person and via telephone.
Described product to customers and accurately explained details and care of merchandise.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Provided an elevated customer experience to generate a loyal clientele.
Answered product questions with up-to-date knowledge of sales and store promotions.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Assisted customers with food selection, inquiries and order customization requests.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Maintained cleanliness and presentation of stock room and production floor.
Built long-term customer relationships and advised customers on purchases and promotions.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
09/2008 to 01/2009
CashierMontage Hotels – Fort Lauderdale, FL,
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Described product to customers and accurately explained details and care of merchandise.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Provided an elevated customer experience to generate a loyal clientele.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Maintained cleanliness and presentation of stock room and production floor.
06/2007 to 11/2007
MerchandiserKings Dominion – City, STATE,
Politely assisted customers in person and via telephone.
Described product to customers and accurately explained details and care of merchandise.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Provided an elevated customer experience to generate a loyal clientele.
Answered product questions with up-to-date knowledge of sales and store promotions.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Assisted customers with product selection, inquiries and order customization requests.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Operate amusement concessions and rides; maintain a cleanly work station.
Built long-term customer relationships and advised customers on purchases and promotions.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Maintained and provided equipment to participants.
02/2007 to 05/2007
Retail SalespersonDowntown Locker Room DTLR – City, STATE,
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Demonstrate goods and services to customers and accurately explained details and care of merchandise.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Arrange, inspect, and sell merchandise display Provided an elevated customer experience to generate a loyal clientele.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Maintained cleanliness and presentation of stock room and production floor.
Educational Background
Expected in 08/2009
Associate of Science: J. Sargeant Reynolds Community College - Glen Allen, VA GPA: Specialization of Mathematics, Current Student, 26 cumulative credits completed
Expected in 06/2008
High School Diploma: Henrico High School - Henrico, VA GPA:
Expected in
Computer-Aided Drafting Certificate: - , GPA:
Skills
communication skills, Creative problem solver, clientele, client relations, Drafting, Mathematics, Mediation, Access, Excel, PowerPoint, MS Windows, Word, Quick, sales, Strategic, telephone, phone
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