High-achieving Account Manager, Customer Service, Sales & Reservation Specialist offering extensive experience, increasing revenue and deepening customer service relationships. Excellent communication, problem solving abilities. Ready to bring over 20 years' experience to challenging new position. Known for thriving in fast-paced and changing environment.
Skills
Business strategies
Excellent negotiation skills
Problem solving
Customer Service
Organization skills
Computer navigation software
Sales tactics
Leadership management trained
Compliance requirements
Payment collecting
Persuasive communication expertise
Excellent negotiating tactics
Account management
Business negotiation
Revenue retention
Internet savvy
Sales solutions
Issue resolution
Acquiring new customers
Sales Techniques
Collections expertise
Business development
Goal-oriented
Excellent communication skills
Customer Sales
Customer training
Customer relationships
Revenue generation
Experience
Designs by Cate, 10/2014 - 09/2017 Owens & Minor, Inc. – Allentown, PA,
Assessed inventory levels and ordered new materials, including Oil Candle supplies needed to accomplish project goals.
Determined styles, size and arrangement of illustrations and graphics.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Custom design & create lifetime Oil Candles
Promote & Marketing
Contributed ideas during strategic and conceptual brainstorming sessions.
Prioritized and organized tasks to efficiently accomplish service goals.
Assisting passengers with their flight arrangements, including airfare, accommodations, rentals, referrals, tourist information, passenger intineraries.
Coordinated with other airlines and travel agencies, assisted in training new hires in operations and procedures.
Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
Relayed information on availability, pricing and discounts to customers.
On time arrivals and departments
Checking availability and flight loads
Researched and resolved all customer issues.
Assisted customers via phone by providing confirmations, answering questions and offering general information.
Provided accuracy on availability of dates with promotional fares.
Provided clients with assistance in preparing required travel documents and forms.
Answered questions about local attractions to help customers make favorable choices.
Maintained customer loyalty by quickly resolving complaints and service issues.
Provided excellent Customer Service to all passengers being acknowledge by passengers and CEO receiving numerous Customer Service Awards.
Education and Training
Associate of Science: Information Systems & Business Communications , Expected in 06/1994 - SLCC - Salt Lake South City Campus, Utah GPA:
High School Diploma: , Expected in 06/1986 - West Jordan High School - West Jordan, UT GPA:
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