Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

High-achieving Account Manager, Customer Service, Sales & Reservation Specialist offering extensive experience, increasing revenue and deepening customer service relationships. Excellent communication, problem solving abilities. Ready to bring over 20 years' experience to challenging new position. Known for thriving in fast-paced and changing environment.

  • Business strategies
  • Excellent negotiation skills
  • Problem solving
  • Customer Service
  • Organization skills
  • Computer navigation software
  • Sales tactics
  • Leadership management trained
  • Compliance requirements
  • Payment collecting
  • Persuasive communication expertise
  • Excellent negotiating tactics
  • Account management
  • Business negotiation
  • Revenue retention
  • Internet savvy
  • Sales solutions
  • Issue resolution
  • Acquiring new customers
  • Sales Techniques
  • Collections expertise
  • Business development
  • Goal-oriented
  • Excellent communication skills
  • Customer Sales
  • Customer training
  • Customer relationships
  • Revenue generation
Designs by Cate, 10/2014 - 09/2017
Owens & Minor, Inc. Allentown, PA,
  • Assessed inventory levels and ordered new materials, including Oil Candle supplies needed to accomplish project goals.
  • Determined styles, size and arrangement of illustrations and graphics.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Custom design & create lifetime Oil Candles
  • Promote & Marketing
  • Contributed ideas during strategic and conceptual brainstorming sessions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Senior Account Manager, 02/2002 - 06/2008
Cruise America Everett, WA,
  • Incharge of running campaigns for Small Balance Department which consist of inbound- outbound calls.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Reached out to accounts to measure customer satisfaction and increase revenue.
  • Established and enforced sales goals to boost team success.
  • Researched and secured new accounts within assigned territory to increase sales and profitability.
  • Input customer order details into system, accepted payments and updated accounts.
  • Worked closely with executive team to outline company goals and transfer goals to account holders.
  • Strengthened online presence to capitalize on emerging trends.
  • Collaborated with customers to develop strategic business and account plans.
  • Coordinated with Department Manager and Team Leader to plan, build, carry out and measure campaigns.
  • Verified and updated Clients account information to keep all details current.
  • Negotiated contracts, closed agreements and supported sales team in new product launches.
  • Independent decision-making authority regarding company's money, collections, transactions, balancing accounts to zero, budgets,
  • Programs, interest rates, long-term growth for profit, suspend, revoke, reage accounts and handle customers requests & complaints.
  • Responsible for investigation of information from credit bureaus.
  • Resolving delinquencies, disputes, balancing. accounts to zero, removing accounts from dialer
  • Multi tasking, self managing, problem solving, corresponding with customers and departments.
  • Improving customer contact while increasing company's revenue.
Reservation Sales Agent, 08/1994 - 11/2000
Southwest Airlines City, STATE,
  • Reservations, customer service, sales, public relations, credit card billing, electronic ticket less, transferring credits.
  • Assisting passengers with their flight arrangements, including airfare, accommodations, rentals, referrals, tourist information, passenger intineraries.
  • Coordinated with other airlines and travel agencies, assisted in training new hires in operations and procedures.
  • Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
  • Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
  • Relayed information on availability, pricing and discounts to customers.
  • On time arrivals and departments
  • Checking availability and flight loads
  • Researched and resolved all customer issues.
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Provided accuracy on availability of dates with promotional fares.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Answered questions about local attractions to help customers make favorable choices.
  • Maintained customer loyalty by quickly resolving complaints and service issues.
  • Provided excellent Customer Service to all passengers being acknowledge by passengers and CEO receiving numerous Customer Service Awards.
Education and Training
Associate of Science: Information Systems & Business Communications , Expected in 06/1994
SLCC - Salt Lake South City Campus, Utah
High School Diploma: , Expected in 06/1986
West Jordan High School - West Jordan, UT

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School Attended

  • SLCC
  • West Jordan High School

Job Titles Held:

  • Designs by Cate
  • Senior Account Manager
  • Reservation Sales Agent


  • Associate of Science
  • High School Diploma

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