demand creation enablement resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Personable and dedicated Demand Creation Enablement (DCE) Representative with 20+ years of experience in the OEM industry. Solid team player with proven skill in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
MS Office
People skills
Cooperative and flexible, adapting to change
Effective communicator with excellent interpersonal skills
Creative and determined approach to problem solving
Able to handle multiple tasks and set sensible priorities
Hire, train, motivate, supervise, and evaluate staff
Strong organizational administrative and time management skills
Cost conscious; consistently meet deadlines
SAP Super User - Ongoing troubleshooting
Experience
01/2001 to CurrentDemand Creation EnablementTtm Technologies, Inc. | Forest Grove, OR,
Supported sales team members to drive growth and development.
Investigated sales and service issues to provide successful resolutions.
Liaised between outside sales representatives and accounts to optimize customer service.
Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
Delivered service and support to each customer, paving way for future business opportunities.
Recommended improvements to products and services to mitigate complaints.
Familiar with OEM, distribution, and international business. Covered Asia, Europe, as well as the Domestic territories.
Committed to the assistance and support of others while maintaining a cheerful and helpful attitude. Built rapport with customers through effective and precise communication. Possess effective communication skills, and work well with others at all levels.
Handled large call volume while maintaining accuracy, efficiency, and a positive friendly attitude. Processed standard and custom quotes in a timely manner. Placed orders, handled expedites, and followed through until shipped. Handled returns and exchanges of defective products for customers. Basic knowledge of export compliance.
Provided guidance, motivation, and discipline to consistently achieve sales and customer satisfaction. Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
Successfully calmed hostile or antagonistic callers and negotiated a mutually agreeable solution by patiently providing alternatives to reconcile the customer’s needs with the company’s objectives. Developed credibility and confidence with customers.
Created operational procedures for the customer service team. Constructed training manual to enhance the skills of both the customer service group and fellow supervisors. Experienced in both customer service, inside sales, and supervisory positions. Also, hosted a weekly improving service and accentuating the positive results achieved.
Trained both new and existing personnel in company customer service protocol. Maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities.
Traveled back and forth to California on a monthly basis for over a year to help customize and test SAP for its implementation. Also trained the entire customer service team prior to going live while maintaining the role as a Super User to troubleshoot any problems that occurred while using the system.
01/1997 to 12/2000Customer Service RepresentativeTtm Technologies, Inc. | Littleton, CO,
Responsible for pricing standard and custom parts via the computer pricing system, expediting and placing purchase orders for the East Coast Region.
Directed field quality issues and techinical questions to the appropriate persons.
Continued having a strong relationship with the customers and outside sales reps, while training new hires for this busy territory.
07/1995 to 11/1996Customer Service RepresentativeRefco, IDG | City, STATE,
Educated customers on special pricing opportunities and company offerings.
Responsible for placing and expediting orders in this busy environment. Also responsible for contacting Vendors for Customer quotes.
Helped perform some of the administrative duties...including answering phones, creating excel spreadsheets, and retrieving information from the internet.
Worked with the aging reports and open invoice reports.
Education and Training
Expected in to to | Southern New Hampshire University, Hooksett, NH, GPA:
Expected in 06/1982 to to High School Diploma | Doherty Memorial High School, Worcester, MA, GPA:
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