Management professional with 15 years of experience in customer engagement, brand management, business development, project management, and operations consulting. Expertise includes CRM database management, building high performance teams, public speaking, and published communications.
01/2014 to Current
Delivery Operations Manager
Management and coaching of IL and MO delivery team, handing VIP/C-suite customers, and escalations.
Identification of inefficiencies and coachable opportunities resulting in dramatic rise and upward trends in Customer Engagement Satisfaction survey scores for managerial territory.
Highest Globally 3 quarters in a row.
Regional training partner and assistance for Regional Delivery Manager where needed.
Successful implementation of bi-weekly service and delivery connect meetings- now part of operational excellence standard procedure globally.
Development and successful implementation of streamlined and measurable inventory process for Global Operations.
Solution presented to Senior Management for Global Sales, Delivery, and Logistics teams.
Additional assistance for marketing events, and Operations Management representative for new location openings throughout the Midwest.
01/2012 to Current
TESLA － Highland, Illinois
01/2012 to 01/2013
Specialist/ Senior Delivery Specialist
Delivery operations specialist undertaking additional responsibility in line with organizational growth.
Successful pipeline management and recognized as a consistent top performer (globally).
Successfully implemented delivery operations with opening of Villa Park, and Highland Park; while acting as IDES for Texas customers.
01/2010 to 01/2012
Educational Advisor, Project Lead- Marketing Operations, Business AnalystWESTERN INTERNATIONAL UNIVERSITY/Apollo Global － Warrenville, Illinois
Team leadership of over thirty individuals and recurring work with Vice President of Strategic Operations and Executive Leadership team in a consultative capacity regarding marketing outreach; including public speaking engagements, CRM initiatives, and thought leadership.
Member of the Leadership Development Program.
Consultant to both the Vice President of Strategic Operations for University and Training Director for Apollo Group Midwest Region.
Organizational Improvement Accomplishments: Responsible for university-wide business development analysis and process improvement initiative.
Research, analysis, and presentation based on own conclusions and recommendations resulted in successful increased exposure with prospective clients.
Admissions content delivery leader of Higher Learning Commission accreditation committee for institutional research and effectiveness.
Corporate Education Liaison joint-operations project initiative manager to improve and promote marketing partnerships with local businesses (B2B).
Project manager operations improvement, and training leadership for cross-departmental teams.
University representative for sponsored events.
01/2008 to 01/2010
SENTRY INSURANCE COMPANY
01/2009 to 01/2010
Business Products Specialist, Chartered Financial Consultant
Over $1 million book of business, presentation specialist, client retention team leadership.
Expertise: Account management, affinity market business development, financial services, proposal writing; territory representation specializing in customized business products articulation.
Risk Management Advisor servicing commercial accounts and portfolios, customer service support and point of contact.
01/2008 to 01/2009
Main Street Markets Representative, Chartered Financial Consultant
Formulated and implemented a direct marketing campaign adopted by all National Sales Teams, promoted to Business Products Specialist.
Expertise: Sales and Account Management.
Personalized marketing, creation and delivery of presentations to potential accounts.
02/2007 to 02/2008
Corporate Marketing Coordinator, Project ManagerSCHAWK, INC － Des Plaines, Illinois
Successful planning and launch of new corporate brand
Communications coordinator for implementation internationally
02/2001 to 02/2007
Member Relations SupervisorInverness Golf Club － Inverness, Illinois
Master of Business AdministrationNorth Park University － Chicago, IllinoisGraduate of Distinction
Graduate Certificate of Marketing; secondary concentration in International BusinessDelta Mu Delta Honor Society; Recipient of Provost's Scholarship
Bachelor of Liberal Arts & SciencesUniversity of Illinois － Urbana, Illinois
PALATINE PANTHERS YOUTH WRESTLING CLUB Head Wrestling Coach Certified USA Wrestling Association Coach
IHSA Certified Wrestling Official
Bridge Youth and Family Services
Lakeview Polar Bear Club
Account Management, Apollo, B2B, book, business analysis, business development, bi, C, coaching, competitive, Consultant, Consultation, content, creative design, CRM, client, clients, customer service, database management, Delivery, direct marketing, special events, Senior Management, financial, Global Marketing, International Business, international marketing, inventory, Leadership, Team leadership, Leadership Development, Logistics, Director, managerial, marketing, market, meetings, Operations Management, Organizational, presentations, process improvement, proposal writing, public speaking, Research, Risk Management, Sales, staffing, Strategic
VOLUNTEER WORK PALATINE PANTHERS YOUTH WRESTLING CLUB, Palatine, Illinois 2002- 2011 Head Wrestling Coach Certified USA Wrestling Association Coach & IHSA Certified Wrestling Official, Tournament Organizer. Bridge Youth and Family Services Supporter Fundraising experience for mentorship program and Youth & Family Counseling Services for at-risk families. Lakeview Polar Bear Club Fundraiser