Debt Collector resume example with 6 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
  • Call Center Representative versed in customer support in high call volume environments.
  • Qualified Call Center Agent with 5+ years in fast-paced customer service and call center environments.
  • Friendly Sales Associate adept at working in diverse retail and customer service environments.
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Spreadsheet
  • 36wpm
  • Quick learner
  • Strong client relations
  • Credit card processing
  • Multi-line phone talent
  • Friendly
  • Knowledge Retention
  •  Attention to Detail
  • Effective Communication Skills
Work History
03/2012 to 2014 Debt Collector Revenue Group | Cleveland, OH,
  • Call owners of delinquent accounts on a monthly and weekly basis to solicit payments.
  • Manage arrear accounts Prepare accounts for ledger handovers.
  • Reconcile accounts Forecast weekly and monthly cash flow and budgets.
  • Maintain active accounts up to suspension.
  • Maintain liaison with clients, business partners and internal departments.

03/2011 to 11/2011 Appointment Setter Leaffilter North, Llc | Ann Arbor, MI,
  • Assisted Men's Wearhouse customers schedule their appointment for tuxedo fitting.
  • Responded to inbound calls promptly assisting customers, as well as answering key questions involving.
  • The appointment process, what locations where closest and most convenient to them.
  • Informed customers about what products where available to them.
  • Answered an average of 200+ calls per day by addressing customer inquiries, solving problems and providing new product information.

05/2009 to 07/2010 Sales Representative Ancestry, Inc. | San Antonio, TX,
  • I called people on behalf of Verizon to renew existing Verizon services as well as adding new phone lines, DSL, and FIOS internet.
  • I responded to inbound service calls in a fast-paced, high volume call center.
  • I built rapport with customers and proposed different products and services based on their account history to help minimize their monthly bill.
  • I provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
  • I also possess effective communication skills, and work well with others at all levels.

2008 to 05/2012 Sales Representative Ancestry, Inc. | San Diego, CA,
  • I promptly answered telephone calls to reflect professional corporate image.
  • I contacted customers on behalf of Reliant Energy to renew their existing electricity contract.
  • I also had to troubleshoot and resolve complex billing, technical issues and customer complaints.
  • Consistently processed all sales contracts without errors.
  • I retained customers; I discouraged customers from disconnecting service.
  • I provided accurate and efficient customer service in a timely manner.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Routinely answered customer questions regarding merchandise and pricing.

Expected in High School Diploma | Houston Community College, 5601 West Loop S, Houston, Tx 77081 GPA:

Expected in High School Diploma | Texas Southern University, 3100 Cleburne St. Houston, Tx 77004 GPA:

Expected in 2003 High School Diploma | Lawrence E. Elkins High School, 7007 Knights Ct, Missouri City, Tx 77459 GPA:
  • 2.5 GPA

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Resume Overview

School Attended

  • Houston Community College
  • Texas Southern University
  • Lawrence E. Elkins High School

Job Titles Held:

  • Debt Collector
  • Appointment Setter
  • Sales Representative
  • Sales Representative


  • High School Diploma
  • High School Diploma
  • High School Diploma

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