Debt Collector resume example with 6 years of experience
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
- Call Center Representative versed in customer support in high call volume environments.
- Qualified Call Center Agent with 5+ years in fast-paced customer service and call center environments.
- Friendly Sales Associate adept at working in diverse retail and customer service environments.
Skills
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Work History
03/2012 to 2014 Debt Collector Revenue Group | Cleveland, OH,
- Call owners of delinquent accounts on a monthly and weekly basis to solicit payments.
- Manage arrear accounts Prepare accounts for ledger handovers.
- Reconcile accounts Forecast weekly and monthly cash flow and budgets.
- Maintain active accounts up to suspension.
- Maintain liaison with clients, business partners and internal departments.
03/2011 to 11/2011 Appointment Setter Leaffilter North, Llc | Ann Arbor, MI,
- Assisted Men's Wearhouse customers schedule their appointment for tuxedo fitting.
- Responded to inbound calls promptly assisting customers, as well as answering key questions involving.
- The appointment process, what locations where closest and most convenient to them.
- Informed customers about what products where available to them.
- Answered an average of 200+ calls per day by addressing customer inquiries, solving problems and providing new product information.
05/2009 to 07/2010 Sales Representative Ancestry, Inc. | San Antonio, TX,
- I called people on behalf of Verizon to renew existing Verizon services as well as adding new phone lines, DSL, and FIOS internet.
- I responded to inbound service calls in a fast-paced, high volume call center.
- I built rapport with customers and proposed different products and services based on their account history to help minimize their monthly bill.
- I provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
- I also possess effective communication skills, and work well with others at all levels.
2008 to 05/2012 Sales Representative Ancestry, Inc. | San Diego, CA,
- I promptly answered telephone calls to reflect professional corporate image.
- I contacted customers on behalf of Reliant Energy to renew their existing electricity contract.
- I also had to troubleshoot and resolve complex billing, technical issues and customer complaints.
- Consistently processed all sales contracts without errors.
- I retained customers; I discouraged customers from disconnecting service.
- I provided accurate and efficient customer service in a timely manner.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Routinely answered customer questions regarding merchandise and pricing.
Education
High School Diploma | Houston Community College, 5601 West Loop S, Houston, Tx 77081
High School Diploma | Texas Southern University, 3100 Cleburne St. Houston, Tx 77004
Expected in 2003 High School Diploma | Lawrence E. Elkins High School, 7007 Knights Ct, Missouri City, Tx 77459
- 2.5 GPA
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Resume Overview
School Attended
- Houston Community College
- Texas Southern University
- Lawrence E. Elkins High School
Job Titles Held:
- Debt Collector
- Appointment Setter
- Sales Representative
- Sales Representative
Degrees
- High School Diploma
- High School Diploma
- High School Diploma
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