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Debt Collector Resume Example

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DEBT COLLECTOR
Professional Summary
  • Call Center Representative versed in customer support in high call volume environments.
  • Qualified Call Center Agent with 5+ years in fast-paced customer service and call center environments.
  • Friendly Sales Associate adept at working in diverse retail and customer service environments.
Skills
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Spreadsheet
  • 36wpm
  • Quick learner
  • Strong client relations
  • Credit card processing
  • Multi-line phone talent
  • Friendly
  • Knowledge Retention
  •  Attention to Detail
  • Effective Communication Skills
Work History
Debt Collector04/2012 to 01/2014
Revenue Group – Cleveland , OH
  • Call owners of delinquent accounts on a monthly and weekly basis to solicit payments.
  • Manage arrear accounts Prepare accounts for ledger handovers.
  • Reconcile accounts Forecast weekly and monthly cash flow and budgets.
  • Maintain active accounts up to suspension.
  • Maintain liaison with clients, business partners and internal departments.

Appointment Setter04/2011 to 12/2011
Leaffilter North, Llc – Ann Arbor , MI
  • Assisted Men's Wearhouse customers schedule their appointment for tuxedo fitting.
  • Responded to inbound calls promptly assisting customers, as well as answering key questions involving.
  • The appointment process, what locations where closest and most convenient to them.
  • Informed customers about what products where available to them.
  • Answered an average of 200+ calls per day by addressing customer inquiries, solving problems and providing new product information.


Sales Representative06/2009 to 08/2010
Ancestry, Inc. – San Antonio , TX
  • I called people on behalf of Verizon to renew existing Verizon services as well as adding new phone lines, DSL, and FIOS internet.
  • I responded to inbound service calls in a fast-paced, high volume call center.
  • I built rapport with customers and proposed different products and services based on their account history to help minimize their monthly bill.
  • I provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
  • I also possess effective communication skills, and work well with others at all levels.

Sales Representative01/2008 to 06/2012
Ancestry, Inc. – San Diego , CA
  • I promptly answered telephone calls to reflect professional corporate image.
  • I contacted customers on behalf of Reliant Energy to renew their existing electricity contract.
  • I also had to troubleshoot and resolve complex billing, technical issues and customer complaints.
  • Consistently processed all sales contracts without errors.
  • I retained customers; I discouraged customers from disconnecting service.
  • I provided accurate and efficient customer service in a timely manner.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Routinely answered customer questions regarding merchandise and pricing.

Education
High School Diploma: Houston Community College- City, State


High School Diploma: Texas Southern University- City, State




High School Diploma: 2003Lawrence E. Elkins High School- City, State
  • 2.5 GPA
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

82Good
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results
  • Strong summary

Resume Overview

School Attended

  • Houston Community College
  • Texas Southern University
  • Lawrence E. Elkins High School

Job Titles Held:

  • Debt Collector
  • Appointment Setter
  • Sales Representative

Degrees

  • High School Diploma :
    High School Diploma :
    High School Diploma : 2003

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