Debt Collector Resume Example Company Name

DEBT COLLECTOR

Professional Summary

Call Center Representative versed in customer support in high call volume environments.
Qualified Call Center Agent with 5+ years in fast-paced customer service and call center environments.
Friendly Sales Associate adept at working in diverse retail and customer service environments.

Skills

Work History

Debt Collector04/2012 to 01/2014
Company Name – City, State

Call owners of delinquent accounts on a monthly and weekly basis to solicit payments.
Manage arrear accounts Prepare accounts for ledger handovers.
Reconcile accounts Forecast weekly and monthly cash flow and budgets.
Maintain active accounts up to suspension.
Maintain liaison with clients, business partners and internal departments.

Appointment Setter04/2011 to 12/2011
Company Name – City, State

Assisted Men's Wearhouse customers schedule their appointment for tuxedo fitting.
Responded to inbound calls promptly assisting customers, as well as answering key questions involving.
The appointment process, what locations where closest and most convenient to them.
Informed customers about what products where available to them.
Answered an average of 200+ calls per day by addressing customer inquiries, solving problems and providing new product information.

Sales Representative06/2009 to 08/2010
Company Name – City, State

I called people on behalf of Verizon to renew existing Verizon services as well as adding new phone lines, DSL, and FIOS internet.
I responded to inbound service calls in a fast-paced, high volume call center.
I built rapport with customers and proposed different products and services based on their account history to help minimize their monthly bill.
I provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
I also possess effective communication skills, and work well with others at all levels.

Sales Representative01/2008 to 06/2012
Company Name – City, State

I promptly answered telephone calls to reflect professional corporate image.
I contacted customers on behalf of Reliant Energy to renew their existing electricity contract.
I also had to troubleshoot and resolve complex billing, technical issues and customer complaints.
Consistently processed all sales contracts without errors.
I retained customers; I discouraged customers from disconnecting service.
I provided accurate and efficient customer service in a timely manner.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Routinely answered customer questions regarding merchandise and pricing.

Education

High School Diploma: Houston Community College- City, State

High School Diploma: Texas Southern University- City, State

High School Diploma: 2003Lawrence E. Elkins High School- City, State

Resume Overview

School Attended

Job Titles Held:

Degrees