DCA School Resume Example
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy call center settings. Proficient in French and English.
Cheerful and upbeat call representative with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Detailed Dental Receptionist adept at maintaining appointment schedules, handling insurance claims and maintaining a clean waiting area and office. Cheerful and professional with very strong computer and bookkeeping skills.
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Early Childhood Teacher specializing in child psychology and development. Recognizes importance of parent-child bond and believes in regularly communicating with each parent. Proponent of collaboratively enhancing each student's educational journey.
Attentive and creative in teaching passionate about helping young children develop emotional, social and educational skills. Familiar with developmentally appropriate activities and experienced by providing nurturing environments conducive to learning. Promote physical, emotional and social health to complement academic progress.
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- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Created and implemented store displays, promoting sales and growth.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
- Maintained child-friendly environment with access to outdoor activities.
- Worked closely with site director, family care workers, classroom teaching team and other specialists.
- Encouraged teaching staff to continually improve strategies and maximize student learning.
- Increased student academic performance by diversifying teaching techniques.
- Handled over 10 translation calls per day with open and clear communication skills useful for efficiently getting to root of each issue.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Applied cultural knowledge and interpersonal abilities to help customers open up and explain concerns.
- Completed special forms and required documentation to help callers obtain needed services and resolve issues.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Delivered real-time, accurate oral translations and interpretations for clients In French
- Answered and managed incoming calls and emails.
- Protected patients by sterilizing instruments and equipment between every consultation.
- Collected payments from patients and arranged payment schedules.
- Verified, updated and entered patient information into system.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.
- Consistently maintained high customer satisfaction ratings.
- Led support groups to help parents regain and improve parent-child bond.
- Created a tutoring program for students with diagnosed learning disabilities.
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Resume Overview
School Attended
- North Atlanta High School
Job Titles Held:
- Sales Associate
- Optician
- DCA School
- Bilingual Customer Service Representative
- Dental Receptionist
- Macy's
Degrees
- High School Diploma
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