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DCA Resume Example

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DCA
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Motivated to apply education and abilities to enhance operations. Eager to learn new skills and advance knowledge with hands-on experience. Proficient in and with advanced interpersonal abilities.

Talented teacher aid and team leader offering 4 years of success in environments. Strategic thinker with different activily proficiency. Offers proven ability to build effective teams and foucs. Committed to identifying and leveraging opportunities for growth. Certified

Skills
  • Childcare management
  • Multimedia broadcasting
  • TV broadcasting
  • Radio broadcast board operation
  • Childcare requirements
  • Special-needs childcare
  • Childcare background
  • Childcare experience
  • Childcare management software programs
  • Childcare management software
Experience
StonebridgeCabot, ARDCA03/2020 to 04/2020
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
  • Performed site evaluations, customer surveys and team audits.
  • Delivered food and stuff like clothes to customer locations.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Answered phone calls per [Time frame] to answer customer questions.
  • Supported customer department by compiling paperwork and taking detailed meeting minutes.
  • Learned different and computer to support office needs.
United Methodist Church daycareCabot, ARTeacher's Aide06/2017 to 03/2020
  • Assisted instructional staff with implementing lessons and activities for full classes and small groups.
  • Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
  • Managed daily attendance and reported absences and tardies to for parental notification.
  • Took attendance, graded assignments, and maintained routine student records.
  • Assisted in development screenings to measure students' motor, language, and emotional skills.
  • Organized and distributed learning materials like homework, textbooks and classroom supplies.
  • Cleaned and organized classrooms, materials, and supplies for maximum efficiency.
  • Helped students master learning concepts through one-on-one and small group tutoring.
WalmartLittle Rock, ARCashier03/2013 to 10/2015
  • Processed returned items in accordance with store policy.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Read weekly sales inserts and monitored price changes.
  • Helped customers find specific products, answering questions and offering advice.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Resolved issues regarding customer complaints and escalated worsening concerns to the manage for remediation.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Worked closely with front-end staff to assist customers.
  • Assisted customers with account updates, new service additions and promotional offers.
Cardinal HealthLittle Rock, ARCustomer Service Representative08/2009 to 03/2010
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Assisted approximately 6 customers each time frame with different prodcet we were sale questions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Documented conversations with customers to track requests, problems and solutions.
  • Interviewed customers regarding some issues and reported feedback to management team.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Set up and activated customer accounts.
  • Educated customers on special pricing opportunities and company offerings.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Education and Training
High School Diploma05/2004Hall High School, Little Rock, AR
Some College (No Degree):Nursing AssistancePulaski Technical College, North Little Rock, AR
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Resume Overview

Companies Worked For:

  • Stonebridge
  • United Methodist Church daycare
  • Walmart
  • Cardinal Health

School Attended

  • Hall High School
  • Pulaski Technical College

Job Titles Held:

  • DCA
  • Teacher's Aide
  • Cashier
  • Customer Service Representative

Degrees

  • High School Diploma 05/2004
    Some College (No Degree) : Nursing Assistance

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