Day Labourer resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

I am outgoing and friendly. I know how and when to be professional and serious but also know when it's ok to have fun and make people laugh. I try to treat every person with care and make them feel important and cared for. I am very good at time proficiency. Everything I do I do with pride, care, and professionalism. I am reliable and willing to work overtime and cover for other people or if extra help is needed.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

  • Very organized and clean
  • People person
  • Fast learner
  • Hard working and devoted to the task at hand
  • Customer service skills
  • Neat, clean and professional appearance
  • Engaging personality
  • Reliable team worker
  • Exceptional time management
  • Focused and detail-oriented
  • Exceptional communicator
  • Hospitality background
  • Self-directed
  • Decision making skills
Day Labourer , 06/2018 to Current
Grand Pacific Palisades ResortTahoe Vista, CA,

I would go to his house a couple days out of the week and clean his house. Which includes: vacuuming, dishes, laundry, dusting, bathrooms, sweeping, mopping. I would also do yard and field work. Including: baling hay, stacking hay with truck and trailer and fork lift, mowing the lawn, pulling weeds, watering yard/garden, planting seeds.

Front Desk Agent, 09/2013 to 05/2014
Penn State UniversityUniversity Park, PA,
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Monitored reservations to track incoming parties and special events.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
  • Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Assisted with administrative tasks, including filing, answering phones and [Task].
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Pleasantly answered phone calls and routed to proper guest or department.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Managed all front desk operations for busy high-volume hotel.
  • Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Fast Food Worker, 06/2010 to 07/2012
Mcdonalds Corp.City, STATE,
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
  • Frequently washed and sanitized hands, food areas and food preparation tools, adhering to safe food handling practices.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Suggested additional menu items, beverages and desserts to increase sales.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
  • Followed all established restaurant practices and procedures by delivering food which met quality standards.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Reviewed contents on food trays to check receiving complete order.
  • Accepted payments and made change to process transactions.
  • Effectively worked with teammates and openly invited coaching from management team.
  • Prepared items according to written or verbal orders, working on several different orders simultaneously.
  • Prepared and served beverages such as coffee, tea and fountain drinks, assuring freshness and availability.
  • Monitored and counted food stock and supplies to reorder on time.
  • Followed all company safety standards, including food quality and sanitation procedures.
  • Took customers' orders by recording requested menu items, substitutions and add-ons.
  • Verified orders and bagged items for easy transport.
  • Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
  • Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
  • Quickly and efficiently processed payments and made accurate change.
  • Worked with food service team members to handle every customer need and build brand loyalty.
  • Safely prepared, assembled and presented food to satisfy customers and fill orders.
  • Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
  • Mastered point-of-service (POS) computer system for automated order taking.
Education and Training
High School Diploma: , Expected in 06/2010
Ontario High School - Ontario, OR
  • Kept a 3.5 GPA throughout high school.
  • I played softball my sophomore year.
  • Graduated high school a year early.
: Prerequisites To Get Into RN Program, Expected in
Treasure Valley Community College - Ontario, OR
: Prerequisites To Get Into RN Program , Expected in
Clatsop Community College - Astoria, OR

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Resume Overview

School Attended

  • Ontario High School
  • Treasure Valley Community College
  • Clatsop Community College

Job Titles Held:

  • Day Labourer
  • Front Desk Agent
  • Fast Food Worker


  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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