Day Labourer resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
I am outgoing and friendly. I know how and when to be professional and serious but also know when it's ok to have fun and make people laugh. I try to treat every person with care and make them feel important and cared for. I am very good at time proficiency. Everything I do I do with pride, care, and professionalism. I am reliable and willing to work overtime and cover for other people or if extra help is needed.
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Skills
Very organized and clean
People person
Fast learner
Hard working and devoted to the task at hand
Customer service skills
Neat, clean and professional appearance
Engaging personality
Reliable team worker
Exceptional time management
Focused and detail-oriented
Exceptional communicator
Hospitality background
Self-directed
Decision making skills
Experience
Day Labourer , 06/2018 to Current Grand Pacific Palisades Resort – Tahoe Vista, CA,
I would go to his house a couple days out of the week and clean his house. Which includes: vacuuming, dishes, laundry, dusting, bathrooms, sweeping, mopping. I would also do yard and field work. Including: baling hay, stacking hay with truck and trailer and fork lift, mowing the lawn, pulling weeds, watering yard/garden, planting seeds.
Front Desk Agent, 09/2013 to 05/2014 Penn State University – University Park, PA,
Stayed current on local attractions and special events to help guests with entertainment options.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Managed customer complaints and rectified issues to complete satisfaction.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Posted charges, updated accounts and issued bills to departing guests.
Monitored reservations to track incoming parties and special events.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Assisted with administrative tasks, including filing, answering phones and [Task].
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Pleasantly answered phone calls and routed to proper guest or department.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Arranged special accommodations for guests to maintain optimal satisfaction
Issued room keys to guests upon check-in and answered questions regarding proper use.
Set guest and group reservations and processed check-ins and check-outs.
Managed all front desk operations for busy high-volume hotel.
Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Fast Food Worker, 06/2010 to 07/2012 Mcdonalds Corp. – City, STATE,
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