Detail-oriented and organized Data Entry/Internal Auditor extensively trained in spreadsheets, transcription, word processing and desktop publishing. Also very knowledgeable in locating addresses and posting payments.
TERRACOM INCOKLAHOMA CITY, OKLAHOMAData Entry/ Auditor/ Customer Service Rep07/2008 to Current
Maintain logs of activities and completed work.
Read source documents such as canceled checks, sales reports, or bills, and enter data
in specific data fields or onto tapes or disks for subsequent entry, using keyboards or
Keep records of customer interactions or transactions, recording details of inquiries,
complaints, or comments, as
well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for
Using IBC to process drafts from savings and checking accounts.
Also scanning in
Resolve customers' service or billing complaints by performing activities such as
refunding money, or adjusting bills.
Perform other clerical duties such as answering telephone, sorting and distributing
mail, running errands or sending
Print and makes copies of work.
Keep records of work performed.
Address envelopes or prepare envelope labels, using typewriter or computer.
Uphold orders processed through the AT&T Web Toolbar by submitting telephone orders
through LEX and
Quicktel systems, verifying addresses and CSI inquires through Verification gateway.
Establishing long distance for customers with MCI, Qwest, Red River, Telgate and
Taking calls for new service, transfers, conversions, and payments.
Uphold and escalate trouble orders through the AT&T/SBC Local Service Center and Local
Service Center with the
highest success rate.
Maintain ordering interface between Terracom and ILEC and CLEC query notification
changes, suspension, disconnection, and reconnections of all past due accounts
Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate
locations, according to
customer requests, specifications, or needs
Arrange for necessary repairs to restore service and schedules.
Prepare daily work and run schedules.
Relay work orders, messages, or information to or from work crews, supervisors, or
field inspectors, using
telephones Enter customers' transactions into computers to record transactions.
EXCEL LEARNING CENTERMIDWEST CITY, OKLAHOMALead Teacher02/2003 to 03/2006
Maintain a safe play environment.
Dress children and change diapers.
monitor children's play activities.
Communicate with children's parents or guardians
about daily activities, behaviors, and related issues.
Sanitize toys and play equipment.
Keep records on individual children, including daily observations and information about
activities, meals served,
and medications administered.
Support children's emotional and social development,
encouraging understanding of others and positive self-
Assist in preparing food and serving meals and refreshments to children.
Create developmentally appropriate lesson plans.
Read to children and teach them simple
painting, drawing, handicrafts, and songs.
Regulate children's rest periods.
and store toys and materials to ensure order in activity areas.
SONIC DRIVE06/2001 to 02/2003
Serve customers in eating places that specialize in fast service and inexpensive carry-
Accept payment from customers, and make change as necessary.
record customer orders, and compute bills using cash registers, multicounting machines, or
Notify kitchen personnel of shortages or special orders.
customers regarding orders, comments, and complaints.
Prepare and serve cold drinks, or
frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen
Prepare bills for food, using cash registers, calculators, or adding
machines, and accept payment or make change.
Balance receipts and payments in cash
Check with customers to ensure that they are enjoying their meals and take
action to correct any problems.
Collect payments from customers.
Write patrons' food
orders on order slips, memorize orders, or enter orders into computers for transmittal to
Education and Training
STATES High School DiplomaMay 2001NORTHEAST ACADEMY FOR HEALTH SCIENCES AND ENGINEERING, OKLAHOMA