Dedicated Sales Associate offering years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices.
Accomplished Associate well-versed in collaborating with customers to identify needs. Skillful product and service recommendations to streamline CRM process. Detail-focused approach to promotions and sales management.
Motivated professional offering great skills it adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time.
Skills
Documentation skills
Medicaid knowledge
Database management
Reporting abilities
Ability to prepare reports
Team building
Patient rapport
Relationship selling
Retail loss prevention
Dispute mediation
Merchandising knowledge
Cash handling accuracy
Listening skills
Business development
Key account generation
Cash register operation
Sales expertise
Money Transfer Systems
Reliable and punctual
Excellent communication skills
Outgoing personality
Sales Forecasting
Market research and analysis
Customer- and service-oriented
Experience
Daniels Jewelers , 09/2013 to 12/2019 Sales Associates – City, STATE,
Complied with confidentiality regulations in handling customer information.
Checked documentation for appropriate coding, catching errors and making revisions.
Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
Verified patients had proper insurance coverage prior to procedures or appointment scheduling.
Composed business correspondences for supervisors, managers and other professionals.
Updated all patient and insurance data regularly and carefully inputted changes into company�s computer system.
Precisely calculated refunds, premiums, and adjustments.
Handled modification and updating of policies.
Examined claims, records and procedures to grant approval of coverage.
Assisted new policyholders with processing claims.
Collected payments, processed receipts and informed policyholders of outstanding balances.
Signed payment approvals accepted claims.
Promoted engagement in reaching sales targets within environment with detailed, high-level accuracy.
Retained strong medical terminology understanding in effort to better comprehend procedures.
Served as subject matter expert for non-standard coverage questions, property damage and collision.
Investigated and compared insurance policies, including fire, homeowners, personal line, liability and commercial coverage.
Examined automobile policies such as government automobile insurance plans with third-party liability, accident benefits and collision benefits.
California Consultation Corps Ccc, 10/2010 to 05/2012 Caltrans – City, STATE,
Performed facility evaluations, documented environmental issues and tracked correction plans.
Oversaw strategic business decision-making to develop, enhance and enforce business mission.
Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
Built relationships with strategic partners leading to business development opportunities.
Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
Devised strategic improvements to resolve issues and spearhead necessary operational updates.
Managed $[Number] budget and developed innovative financial controls tools, resulting in improved accuracy and better accountability for department heads.
Established new workflow and employee training processes to improve operational efficiency.
Formulated and launched marketing and promotional campaigns to maximize profits.
Developed and maintained strong business relationships between departments.
Hired, trained and mentored [Number] staff members to maximize productivity.
Designed, managed and maintained company website by writing content, directing video designs and designing email, HTML and in-text email promotions.
Provided organizational leadership to over [Number] professionals.
Created and implemented marketing campaigns and directory services to help clients capitalize on new media and Internet advertising opportunities.
Executed on-time, under-budget project management to adhere to project road map.
Interfaced with clients to discuss budget allocation to determine project scope.
Fostered collaboration and development of new practices by business leaders.
Mc Donald’s , 08/2008 to 09/2009 Cashier & Associates – City, STATE,
Kept customer and food preparation areas clean and well-organized.
Completed side tasks by restocking condiments and cleaning refrigerators.
Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Recorded customer orders and communicated clearly to confirm each order.
Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
Answered customer questions about food preparation, responding to ingredient and allergen concerns.
Made and served coffee, tea and fountain drinks.
Organized food items on serving trays and in carry-out packages.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Suggested additional menu items, beverages and desserts to increase sales.
Entered requested menu items into POS terminal by modifying with substitutions and add-ons to customize orders.
Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions.
Assisted management with monthly inventory control and weekly stock ordering.
Cleaned food preparation areas, cooking surfaces and utensils.
Followed all company safety standards, including food quality and sanitation procedures.
Completed opening, closing and shift change tasks by following company guidelines.
Quickly and efficiently processed payments and made accurate change.
Verified orders and bagged items for easy transport.
Worked with teammates and openly invited coaching from management team.
Prepared items according to written or verbal orders, working on several different orders.
Promptly reported complaints to supervisor for quick, efficient resolution.
Scheduled equipment use with managers, using information about daily menus to help coordinate cooking times.
Self Employed , 03/2007 to 07/2008 Newspaper Salesmen – City, STATE,
I was door-to-door newspaper salesman, Pass out flyers handled great customer service.
Education and Training
High School Diploma: , Expected in 06/2009 Arroyo High - San Bernardino, CA GPA:
I worked really hard in school got great grades studied law enforcement and sales of course I fell into the category of sales which I absolutely love.
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