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Customer Service Sales Associate Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Skill Highlights
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Store maintenance ability
  • Inventory control familiarity
  • Top sales performer
  • Telephone inquiries specialist
  • Customer service expert
  • Invoice processing
  • Telecommunication skills
  • Adaptive team player
  • Opening/closing procedures
Professional Summary
Highly enthusiastic customer service professional with over 4 years client interface experience.
Work Experience
09/2013 to Current Customer Service Sales Associate Aaa Mid-Atlantic | Hagerstown, MD,
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Expressed appreciation and invited customers to return to the store.
  • Managed quality communication, customer support and product representation for each client.
  • Attended local, regional and national trade shows for product development training as defined by territory needs.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
08/1999 to Current Customer Service Representative Xpo Logistics | Lawrenceville, GA,
  • Organized weekly sales reports for the sales department to track product success.
  • Created new processes and systems for increasing customer service satisfaction.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Computed accurate sales prices for purchase transactions.
  • Expressed appreciation and invited customers to return to the store.
03/2015 to Current Senior Sales Associate Bed Bath & Beyond, Inc. | San Francisco, CA, CA
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Trained and developed sales team associates in products, selling techniques and procedures
  • Maintained organized, presentable merchandise to drive continuous sales
  • Implemented up-selling strategies for recommending accessories and complementary purchases
Education and Training
Expected in 2013 | CNA Cactus Wren, Phoenix, Arizona GPA:
  • Continuing education in nursing

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Resume Overview

School Attended
  • Cactus Wren
Job Titles Held:
  • Customer Service Sales Associate
  • Customer Service Representative
Degrees