Customer Service Representative, Customer Service representative dispatcher, Account Manager with over
10 years experience seeking Customer Service Representative, Customer Service Representative Dispatcher Position
Strong organizational Skills
Active listening Skills
Sharp problem solver
Energetic work attitude
Meyer Brother Farms HighwayFort Atkinson, WisconsinCustomer Service Representative Dispatcher07/2006 to 07/2011
As a customer service representative dispatcher greet customers and assist with any questions they may have.
Answer phones, also perform basic data entry, also entered driver logs.and bills of lading for each driver for each pay period.
Kept in contact with drivers to know location and if they will arrive at destination at designated time.
Providing excellent customer service at all times.
Diagnosing assessing and resolving problems or issues timely within the established Level of Service.
Communicating with customers when necessary to advise shipments delay and/or information necessary to process orders.
Assist in monitoring progress of delivery routes throughout the U.S.
Completing forms and determining necessary changes for service requested.
Other duties may be assigned to meet business needs.
All Seasons LandscapePhoenix, AzCustomer Service /Account Manager05/2005 to 03/2006Accountable for developing, maximizing and maintaining long term relationship with potential and existing clients in order to enhance customer satisfaction, customer retention, and company accounts. Assessed the types of services and the clients needed in order to ensure their satisfaction. Managed and provided assistance in managing and maintaining accounts of strategic clients.Competently implemented CRM software system.Identified prospective customers using lead generating methods, & managed a portfolio of 40 accounts while consistently reaching sales goals and targets.Recognized promotional programs to optimize sales revenueRecorded all information into CRM; as well as, lead office representative for CRM
Realtor Las Rosas Downtown Realty Main stWatertown, WisconsinCustomer Service Representative - Insurance Sales Assistant01/2002 to 01/2005
I provided customer service to existing clients by answering insurance related questions.
I also answered questions from prospective customers and attempted to sell them other products.
I also perform basic data entry, including entering leads, pulling motor vehicle and claims reports, entering new applications, and submitting changes on existing policies.
Other responsibilities of my role as Customer Service Representative Insurance Sales Assistant include: Coordinating agency prospecting through direct mail, company prospecting program, and Personal Insurance Reviews Understanding products, procedures and best practices for promoting policy growth Achieving individual production goals as established by agent Maintaining high customer service standards to attract and retain customers Advising customer of claims and billing policies and procedures as needed Administering office practices and procedures Maintaining information in the agency's customer database for future follow up Continuing to maintain and develop knowledge of American Family products and services As a Realtor I focused alot on customer service.
Answering prospective clients questions about purchasing a home.
Prospecting through direct mailing, email and social media.
Set and managed appointments to show homes to prospective clients Personally dealt with lenders, home inspectors, pest control operators, escrow companies, and the like to ensure that all terms and conditions of purchase agreement were met before closing Compared recent property sales to current holdings to ensure competitive market price Helped clients decide between financing options to ensure satisfaction Kept up to date on competitive real estate knowledge through attending conventions, reviewing listings and trade journals Experienced with legal matters related to the real estate sales process Generated lists of properties compatible with buyer requests and needs Arranged meetings between buyers and sellers when terms needed to be negotiated Assisted in negotiation of terms surrounding purchases Coordinated property closings and oversaw closing procedures Prepared formal documents such as purchase agreements, deeds, and leases Arranged for title searches Accompanied and advised buyers during visits and inspections to ensure satisfaction with value and condition of property.
American Family InsuranceFort Atkinson, WisconsinCustomer Service Representative Customer Service Sales Assistant01/2001 to 01/2002
GED2004Madison Area Technical College, Fort Atkinson, Wisconsin
Associates degree2004Madison Area Technical College
Fluent in Spanish
Achievements- Licenses: Insurance licenses Property and Casualty Realtor License CDL State of Wisconsin Class ABCD 3
agency, basic, billing, closing, competitive, clients, excellent customer service, Customer Service, data
entry, data entry, database, delivery, direct mail, drivers, email, financing, forms, Insurance, Insurance Sales, legal, mailing, market, meetings, office, negotiation, policies, progress, purchasing, real estate, sales, Fluent in Spanish, Answer phones