Customer Service Representative Dispatcher Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Career Overview
Customer Service Representative, Customer Service representative dispatcher, Account Manager with over 10 years experience seeking Customer Service Representative, Customer Service Representative Dispatcher Position .
Core Strengths
  • Strong organizational Skills
  • Active listening Skills
  • Time Management
  • Organizational Skills
  •  Customer Service
  • Data Collection
  • Sharp problem solver
  • Energetic work attitude
  • Telecommunication Skills
  • Multi-Task Skills
  • Telephone Skills
  •  Courteous demeanor
Educational Background
Madison Area Technical College Fort Atkinson, Wisconsin Expected in 2004 GED : - GPA :
Madison Area Technical College , Expected in 2004 Associates degree : - GPA :
Work Experience
Meyer Brother Farms Highway - Customer Service Representative Dispatcher
City, STATE, 06/2006 - 06/2011
  • As a customer service representative dispatcher greet customers and assist with any questions they may have.
  • Answer phones, also perform basic data entry, also entered driver logs.and bills of lading for each driver for each pay period.
  • Kept in contact with drivers to know location and if they will arrive at destination at designated time.
  • Providing excellent customer service at all times.
  • Diagnosing assessing and resolving problems or issues timely within the established Level of Service.
  • Communicating with customers when necessary to advise shipments delay and/or information necessary to process orders.
  • Assist in monitoring progress of delivery routes throughout the U.S.
  • Completing forms and determining necessary changes for service requested.
  • Other duties may be assigned to meet business needs.
All Seasons Landscape - Customer Service /Account Manager
City, STATE, 04/2005 - 02/2006
Accountable for developing, maximizing and maintaining long term relationship with potential and existing clients in order to enhance customer satisfaction, customer retention, and company accounts. Assessed the types of services and the clients needed in order to ensure their satisfaction. Managed and provided assistance in managing and maintaining accounts of strategic clients.Competently implemented  CRM software system.Identified prospective customers using lead generating methods, & managed a portfolio of 40 accounts while consistently reaching sales goals and targets.Recognized promotional programs to optimize sales revenueRecorded all information into CRM; as well as, lead office representative for CRM
Realtor Las Rosas Downtown Realty Main St - Customer Service Representative - Insurance Sales Assistant
City, STATE, 01/2002 - 01/2005
  • I provided customer service to existing clients by answering insurance related questions.
  • I also answered questions from prospective customers and attempted to sell them other products.
  • I also perform basic data entry, including entering leads, pulling motor vehicle and claims reports, entering new applications, and submitting changes on existing policies.
  • Other responsibilities of my role as Customer Service Representative ­ Insurance Sales Assistant include: Coordinating agency prospecting through direct mail, company prospecting program, and Personal Insurance Reviews Understanding products, procedures and best practices for promoting policy growth Achieving individual production goals as established by agent Maintaining high customer service standards to attract and retain customers Advising customer of claims and billing policies and procedures as needed Administering office practices and procedures Maintaining information in the agency's customer database for future follow up Continuing to maintain and develop knowledge of American Family products and services As a Realtor I focused alot on customer service.
  • Answering prospective clients questions about purchasing a home.
  • Prospecting through direct mailing, email and social media.
  • Set and managed appointments to show homes to prospective clients Personally dealt with lenders, home inspectors, pest control operators, escrow companies, and the like to ensure that all terms and conditions of purchase agreement were met before closing Compared recent property sales to current holdings to ensure competitive market price Helped clients decide between financing options to ensure satisfaction Kept up to date on competitive real estate knowledge through attending conventions, reviewing listings and trade journals Experienced with legal matters related to the real estate sales process Generated lists of properties compatible with buyer requests and needs Arranged meetings between buyers and sellers when terms needed to be negotiated Assisted in negotiation of terms surrounding purchases Coordinated property closings and oversaw closing procedures Prepared formal documents such as purchase agreements, deeds, and leases Arranged for title searches Accompanied and advised buyers during visits and inspections to ensure satisfaction with value and condition of property.
American Family Insurance - Customer Service Representative ­Customer Service Sales Assistant
City, STATE, 01/2001 - 01/2002
Fluent in Spanish
Additional Information
  • Achievements- Licenses: Insurance licenses Property and Casualty Realtor License CDL State of Wisconsin Class ABCD 3
agency, basic, billing, closing, competitive, clients, excellent customer service, Customer Service, data entry, data entry, database, delivery, direct mail, drivers, email, financing, forms, Insurance, Insurance Sales, legal, mailing, market, meetings, office, negotiation, policies, progress, purchasing, real estate, sales, Fluent in Spanish, Answer phones

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Madison Area Technical College
  • Madison Area Technical College
Job Titles Held:
  • Customer Service Representative Dispatcher
  • Customer Service /Account Manager
  • Customer Service Representative - Insurance Sales Assistant
  • Customer Service Representative ­Customer Service Sales Assistant
  • GED
  • Associates degree