Customer Service Representative Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • language skills English ,Arabic ,Kurdish 
Education and Training
, Expected in 2010 B.A : English Literature - GPA : English Literature
Fifth Third Bank - Customer Service representative
Hammond, IN, 12/2015 - Present
  • Ensure proper organization of the store.
  • Respond to customer complaints and questions.
  • Contribute to the customer service experience.
  • Educate and enlighten customers on product prices and details.
  • Address challenges according to policies of Walmart.
  • Handle issues of return, exchange, and refund.
  • Treat customers with courtesy.
  • Help customers with locating items.
  • Adhere to safety procedures in ensuring the security and safety of customers within the store.
  • Ensure total satisfaction of customers during their shopping experience.
  • Ensure neatness of the store at all times.
  • Respond professionally to compliments and complaints from customers.
  • Ensure displaced merchandise are returned to their positions on the shelf.
  • Maintain a balance cash drawer.
  • Activate phone cards and gift cards.
  • Handle request for money orders.
  • Respond to phone, emails, and post from customers.
  • Troubleshoot sales inquiries.
  • Deal with customers through the telephone, electronic means, and face to face.
  • Give quick response to customers' inquiries.
  • Obtain all the necessary information to offer appropriate response to product and service inquiries.
  • Offer information on pricing and delivery.
  • Responsible for verification of customers and setting up of their accounts.
  • Responsible for processing forms, orders, applications, and requests made by customers.
  • Provide organized workflow to fit customer's timeframe.
  • Channel request and unresolved queries to the necessary department.
  • Take record of interactions and transactions with customers.
  • Keep record of inquiries, questions, comments, suggestions, and complaints from customers.
  • Make preparation for, and distribution of customer activity report.
  • Create customer database.
  • Work hand-in-hand with other internal department staff to resolve customers' complaints.
  • Offer training to newly hired customer service associates.
  • Offer view on the progress and challenges of the customer service department.
  • Understand the Walmart regulatory rules guiding a customer service associate.
  • Be abreast of all products and services of Walmart.
  • Identify areas for improvement in the operation of the store.
Bickford Senior Living -
Crown Point, IN, 05/2015 - 12/2015
Burr & Forman Llp - HR Assistant
Jacksonville, FL, 01/2011 - 04/2015
  • Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
  • Maintains office staff by recruiting, selecting, orienting, and training employees.
  • Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Contributes to team effort by accomplishing related results as needed.
  • Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices.
  • Preparing monthly salaries, ensuring the proper calculation of monthly salary reports, tax, end of Severance reports, staff movements reports and payment lists.
  • In charge of initiating the Social Security Report submit to the Social Security Office on a monthly basis.
  • In coordination with the HR Responsible submit the monthly Tax Report to the Tax Office and commit the Annual Tax Report for the Center Employees.
  • in charge of completing the end of contract documents for employees.
  • Committing recommendation letters under supervision of HR Responsible.
  • Providing with all requested information about personal data of employees to administration.
  • Organizing recruitment sessions.
  • Drafting the vacancy announcement in line with the Organization standards.
  • Replacing the HR Responsible during absence.
Activities and Honors
Account Reconciliation, Accounting, Accounts payable, Accounts receivable, ADR, Apache, Auditing, balance, Benefits Administration, Budget, coaching, Excellent Communication, counseling, Customer services, customer service experience, customer service, database, delivery, Drafting, Employee Relations, training employees, equity, financial, financial statements, forms, General Ledger, HR, Inventory Control, letters, Managing, exchange, money, Microsoft Office, Office, multi-tasking, networks, Organizational Development, Organizing, Performance Management, policies, pricing, Processes, Process Improvement, progress, Project Management, publications, quick, QuickBooks, Recruitment, recruiting, Reporting, safety, sales, scheduling, Spreadsheet, Staffing, Supervision, Tax, Tax Preparation, telephone, phone, Troubleshoot, view, workflow, workshops
Additional Information
  • Authorized to work for any employer in the U.S. Willing to relocate for the right opportunity

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Job Titles Held:
  • Customer Service representative
  • HR Assistant
  • B.A