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Customer Service Representative Resume Example

Resume Score: 80%

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BE
CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing Number-year background maintaining customer satisfaction and contributing to company success. Proficient in Software and Software.

Proactive Job Title with expertise in delivering support services and resolving customer complaints. Trained in Software and Type techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering Number years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Grasps company initiatives quickly as Job Title, achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties.

Well-qualified Job Title proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in Industry best practices and related Product or Service options. Effectively drive revenue with skilled promotional and problem-solving abilities.

Accomplishments

I have been accomplished creativity during my thesis ,I was try to created a new product . I had worked on the production of liquid fuel production from waste plastivs.

Work History
Abm Aviation Inc - Customer Service RepresentativeSea Tac, WA01/2020 - Current
  • Drove team revenue totals by bringing in over $Amount in sales.
  • Answered constant flow of customer calls with up to Number calls in queue per minute.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Provided information to customers regarding Company's charge card and loyalty program and helped to open and activate new accounts.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
Coca-Cola Bottling Share Company - Production and Quality ControlAddis Ababa, Addis Ababa07/2018 - 08/2019
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Completed precise measurements using special tools.
  • Conducted Type tests to evaluate comprehensive quality of Type products, noting results in Software and marking or removing defective items.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Examined Products for defects or issues, reported problems quickly and maintained high levels of accuracy.
  • Used Tool to inspect quality of products, taking note of functionality, appearance and other specifications.
  • Communicated with production team members about specific quality issues such as Type and Type.
  • Noted trends in product quality and functionality to determine problem areas and plan for improvements to processes.
  • Monitored production processes to gain understanding of problematic steps and rectify issues.
  • Recorded and organized test data for report generation and analysis.
  • Conducted analyses of both in-process and completed Type materials, components and products.
  • Identified and resolved variances to bring products in line with requirements.
  • Drafted technical documents such as deviation reports, testing protocol and trend analyses.
  • Performed cell-based potency and impurity assays for in-process, release and stability samples.
  • Conducted investigations into questionable test results.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders and engineering specifications to meet contract compliance regulations.
  • Performed visual assessment of products to evaluate conformance with quality standards.
  • Developed and audited practices, programs and reporting system metrics for optimal efficiency.
  • Liaised between quality control and other departments and contractors, providing project updates and consultation.
  • Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
InternshipPrograms - Production and Quality ControlAddis Ababa, Addis Ababa10/2017 - 02/2018
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Completed precise measurements using special tools.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Used Tool to inspect quality of products, taking note of functionality, appearance and other specifications.
  • Communicated with production team members about specific quality issues such as Type and Type.
  • Recorded and organized test data for report generation and analysis.
  • Conducted data review and followed standard practices to find solutions.
  • Identified and resolved variances to bring products in line with requirements.
  • Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
  • Drafted technical documents such as deviation reports, testing protocol and trend analyses.
  • Inspected Product or Service and compared against standards to meet regulatory requirements.
  • Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders and engineering specifications to meet contract compliance regulations.
  • Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
  • Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
  • Liaised between quality control and other departments and contractors, providing project updates and consultation.
Skills
  • Technical Support
  • Medical terminology knowledge
  • Creative problem solving
  • Key stakeholder relationship building
  • Route dispatch
  • Good listening skills
  • Staff education and training
  • Administrative support
Education
06/2018Haramaya UniversityEthiopiaBachelor By Science Technology: Chemical Engineering
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Abm Aviation Inc
  • Coca-Cola Bottling Share Company
  • InternshipPrograms

School Attended

  • Haramaya University

Job Titles Held:

  • Customer Service Representative
  • Production and Quality Control

Degrees

  • Bachelor By Science Technology : Chemical Engineering

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