SEARCH

Customer Service Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
CUSTOMER SERVICE MANAGER
Professional Summary

Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven ability to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.

Skills
  • Personnel training and development
  • Inter-department collaboration
  • Account updates
  • Budgeting and reporting
  • Customer Relationship Management Software (CRM)
  • Adherence to high customer service standards
  • MS Office expert
  • Administrative support
  • Effective problem solver
  • Customer relations
  • Purchasing and procurement
  • Exceptional interpersonal communication
  • Skilled trainer
  • Customer-focused
  • Exceptional telephone etiquette
  • Data entry
  • Staff education and training
  • Team leadership
  • MS Office proficiency
  • Cash handling
  • Schedule management
  • Inventory control
  • Account management
  • Complaint resolution
  • Effective workflow management
  • Training and development
  • Excellent time management skills
  • Process improvement specialist
Work History
December 2015-November 2019Customer Service Manager | Walmart | Teterboro, NJ
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
  • Devised and published metrics to measure organization's success in delivering world class customer service
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives
  • Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process
  • Improved customer service initiatives by streamlining sales and order management processes
June 2019-October 2019Patient Care Coordinator | CareOne | Paramus, NJ
July 2011-September 2019Front Desk Supervisor | Boys And Girls Club Of Paterson | Paterson, NJ
  • Created lasting relationships with guests that built loyalty and drove hotel revenue
  • Performed concierge services for guests as needed
  • Kept accounts in balance and ran daily reports to verify totals
  • Planned coverage needs and organized services to support incoming special events
  • Trained new staff on correct procedures, compliance requirements and performance strategies
  • Updated customer accounts with add-on room charges, including minibar use and room service bills
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
  • Arranged accommodations and travel plans for visitors and presented updated itineraries
  • Maintained transaction security by verifying payment cards against identification
  • Protected guest valuables with main safe or in individual boxes to maximize security
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation
  • Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency
April 2019-July 2019Delivery Coordinator | Lowe's Home Improvement | Jersey City, NJ
  • Inspected merchandise for damage and accuracy against order documents
  • Prepared delivery loads for shipment by overseeing teams, checking containers and coordinating pickups
  • Obtained all pertinent information on orders including product specifications along with delivery address, date and contact information
  • Consulted with customers about delivery and order preparation requests
  • Managed, transmitted and filed delivery paperwork
  • Scheduled deliveries, monitored progress and communicated updates to customers
  • Assembled containers and crates used to transport large items such as vehicles or machines
  • Negotiated and arranged transport of goods with shipping or freight companies
  • Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups
Education
June 2014High School Diploma: John F Kennedy High School, Paterson, NJ
Some College (No Degree): Certified MA Forist , Wayne, NJ
Expected in May 2023Bachelor of Science: Criminalistics And Criminal SciencePassaic County Community College, Paterson, NJ
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Walmart
  • CareOne
  • Boys And Girls Club Of Paterson
  • Lowe's Home Improvement

School Attended

  • John F Kennedy High School
  • Forist
  • Passaic County Community College

Job Titles Held:

  • Customer Service Manager
  • Patient Care Coordinator
  • Front Desk Supervisor
  • Delivery Coordinator

Degrees

  • High School Diploma :
    Some College (No Degree) : Certified MA
    Bachelor of Science : Criminalistics And Criminal Science

Similar Resumes

View All
Customer-Service-Manager-resume-sample

Customer Service Manager

SG360º, a Segerdahl company

Arlington Heights, Illinois