People-focused professional with excellent skills in working with a team seeking a Customer Service position that maximizes my customer-service experience in a challenging environment to achieve the organization's goals. Strong communication skills, as well as problem-solving abilities.
Conflict resolution proficiency
Strong problem solving ability
Proficient with Microsoft Office Suite
Customer Relationship Management software (CRM)
High customer service standards
Service solutions expert
Employee relations specialist
Customer Service / Logistics07/2017 to CurrentExpress Employment ProfessionalGreen Bay, WIEliminated outdated records by sending the records to be scanned. Identified and resolved system and account issues. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Provided accurate and appropriate information in response to customer inquiries. Oversaw scheduling for the day-to-day activities of three transportation employees. Completed and followed up on all registration and traffic documents.
Customer Service05/2017 to 07/2017Office TeamAppleton , WICollected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Built customer loyalty by placing follow-up calls for customers who reported product issues.
Customer Service Representative12/2015 to 03/2016Kelly Service
Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed.
Accounts Receivable07/2014 to 12/2015Account TempsAplpleton, WI
Account Temps Posts customer payments by recording cash, checks, and credit card transactions.
Posts revenues by verifying and entering transactions form lock box and local deposits.
Updates receivables by totaling unpaid invoices.
Maintains records by microfilming invoices, debits, and credits.
Office Service Associate09/2013 to 06/2014Williams Lea
Assist with clerical duties that are assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.
Customer Service Representative / Logistic Cordinator10/2011 to 08/2013Kelly Services
Responsible for processing transportation transactions, pulling paperwork from carrier websites, monitoring and tracking shipments from start to finish, balancing service and cost and working with claims and approvals.
Communicated with customers, carriers and teammates via phone and email.
Analyzed data, utilized reports, and input data accurately and efficiently.
Administrative Assistant10/2010 to 09/2011Dental Health Products
Responsible for word processing, workshop registrations, gathering of supplies and handouts, desktop publishing, database queries, PowerPoint presentations, corresponding with the staff and managing documents.
Responsible for sorting and distributing mail, preparing mailings and mail merges and creating flyers, brochures, signs, forms and correspondence.
Acted as the receptionist for the office, greeting walk in traffic, answering questions.
Customer Service Representative06/2006 to 10/2009UNITED HEALTH CARE
Assisted members with selecting the best benefit plan options available to them through the enrollment process, including enrollment in specialized care programs.
Resolved member service inquiries related to: medical benefits, eligibility and claims, financial spending accounts, pharmacy benefits, eligibility and claims correspondence requests.
Educated members about the fundamentals of consumer-driven health care.
Title One Parent Assistant, TANK ELEMENTARY.
08/2004 to 06/2006
Planned family events, supervised noon recess, Created read-at-home activities and worked with children to raise their reading levels.
Education and Training
Associate of Applied Science: ParalegalpresentRASMUSSEN COLLEGEExperienced in Lotus, Microsoft Word, Microsoft Excel, Microsoft Access, Oracle Management, Events Extension. Possess solid computer skills, SAP, data entry, and accurately documenting calls. Paralegal
benefits, bookkeeping, brochures, clerical, credit, client, clients, data entry, database, desktop publishing, email, filing, financial, forms, Lotus, machine operation, managing, Microsoft Access, Microsoft Excel, mail, office, PowerPoint presentations, Microsoft Word, Oracle, policies, pricing, quality, reading, read, receptionist, recording, reporting, sales, SAP, sorting, telephone, telephones, phone, transportation, typing, websites, word processing