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Customer Service Resume Example

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CUSTOMER SERVICE
Summary
To obtain a challenging position where advancement opportunities exists for a dedicated, hard-working employee.
Highlights
  • Strong sense of responsibility
  • Ability to learn quickly
  • Social welfare planning
  • Techniques of planning
  • Stress management
  • Social and Mental Services
  • Computer skills Microsoft Word, PowerPoint, Excel, Internet
Experience
Customer Service
January 2012 to January 2013 Jcpenny － Glendale, Ca
  • Greet customers entering establishments.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers .Maintain clean and orderly checkout areas.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Answer phone calls.
Social Worker / Manager Assistant
January 2000 to January 2011 State Welfare Organization Tehran/Iran
  • Provide social services and assistance to improve the social and psychological functioning of children and their families and work with other related organizations and community agencies and support groups to maximize the responding the family needs and help them describe their priorities, strategies and goals.
  • May assist single parents, arrange adoptions, and working with low income families.
Counselors Manager
January 2005 to January 2010 Family Counseling Institute
  • Provide social services and assistance to improve the social and psychological functioning of children and their families and to maximize the family well-being and help them make and develop their family plan.
January 2009 to August 2009 IKEA USA Burbank, ca Sociology and Social Deviation
  • Customer Service 2013-Today Check out items for customers.
  • Greet clients.
  • Sell goods and services.
  • Provide information for customers who have problems or questions.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.
  • Responsible for compiling and generating reports as they relate to customer Service surveys.
  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
  • Demonstrate how to use a product and maximize the use of its features.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Contribute to team effort by accomplishing related results as needed.
  • All 16 displayed Advise clients in areas such as compensation, employee health care benefits, the design of accounting or data processing systems, or long-range tax or estate plans.
  • Advise management about issues such as resource utilization, tax strategies, and the assumptions underlying budget forecasts.
  • Analyze business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses or to provide advice.
  • Appraise, evaluate, and inventory real property and equipment, recording information such as the description, value and location of property.
  • Compute taxes owed and prepare tax returns, ensuring compliance with payment, reporting or other tax requirements.
  • Develop, implement, modify, and document recordkeeping and accounting systems, making use of current computer technology.
  • Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs.
  • Establish tables of accounts and assign entries to proper accounts.
  • Maintain or examine the records of government agencies.
  • Prepare forms and manuals for accounting and bookkeeping personnel, and direct their work activities.
  • Prepare, examine, or analyze accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.
  • Provide internal and external auditing services for businesses or individuals.
  • Report to management regarding the finances of establishment.
  • Represent clients before taxing authorities and provide support during litigation involving financial issues.
  • Serve as bankruptcy trustees or business valuators.
  • Survey operations to ascertain accounting needs and to recommend, develop, or maintain solutions to business and financial problems.
  • Accomplishment: Welfare Organization Tehran, Iran Profitability in View of Social Welfare 20 hrs Planning of Social Welfare 52 hrs Techniques of planning 60 hrs Stress Management 17 hrs Social & Mental Services in Disaster 12 hrs Narcotics & Miss-consequences 06 hrs Social Welfare functions, scales, concepts and Principals 18 hrs In view of strategy & comprehensive program of Welfare Org.
  • Professional -Scientific Congress Tehran, Iran Certificate 07/2008.
Education
1994 Azad University of Iran － Tehran, Iran
Experimental Science Diploma : 1991 Zeynab High School － Tehran, Iran
Skills
accounting, accounting systems, benefits, bookkeeping, budgets, budget, business operations, calculators, cash registers, credit, clients, customer Service, Customer Service, data processing, external auditing, features, financial, financial reports, financial statements, forms, government, inventory, Issue receipts, litigation, Excel, PowerPoint, Microsoft Word, personnel, recording, reporting, scanners, Scientific, social services, strategy, Stress Management, surveys, tables, tax, taxes, prepare tax, phone, View
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Resume Overview

Companies Worked For:

  • Jcpenny
  • State Welfare Organization Tehran/Iran
  • Family Counseling Institute
  • IKEA USA Burbank, ca Sociology and Social Deviation

School Attended

  • Azad University of Iran
  • Zeynab High School

Job Titles Held:

  • Customer Service
  • Social Worker / Manager Assistant
  • Counselors Manager

Degrees

  • 1994
    Experimental Science Diploma : 1991

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