Highly personable Customer Service Professional with over 10 years of experience in account management, claims, sales, order processing, and call-center operations within the telecommunications, wireless, and wire-line fields. Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.
*Talent for identifying customer needs and presenting appropriate company product and service offerings.
*Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.
*Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings.
*Expertise in resolving escalated customer service issues.
*Secured numerous company achievement awards for delivery of exceptional customer service.
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