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Custodian Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Competent housekeeper with over 6 years of experience providing excellent housekeeping services in hotel and private residence settings. Accustomed to handling work and staff pressure in fast-paced environment. Successful at meeting quality and efficiency goals and accommodating client preferences regarding housekeeping methods.

Dedicated casier with 3 1/2 years of experience completing transactions with priority on customer satisfaction. Focused on answering customers' questions, solving problems and processing payments. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance.

Polished and professional manager team member skilled at counting money, processing payments and building relationships with patrons. Precisely handle all funds to maximize accounting accuracy and meet strict motel compliance standards. Courteous and respectful with guests to maximize loyalty.

  • Enthusiastic retail professional with 6 years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Eager to apply fast learning and service.
  • Reliable cashier with 6 years of experience serving customers while operating cash register. Skilled at taking customers' orders accurately and delivering to them quickly. Courteous when helping customers with special requests.
Skills
  • Excellent communication skills
  • Janitorial equipment familiarity
  • Time Management
  • Customer service-focused
  • Maintenance
  • Coin counting
  • Payment processing
  • Cash counting machine operations
  • Credit and cash transactions
  • Customer greeting
  • Customer assistance
  • Cash register operation
  • ID verification
  • Cash management
  • Sales
  • Hospitality
  • Friendly, positive attitude
  • Customer service
  • Multitasking
  • Cash transactions
Experience
Agnes Scott College - Custodian
Decatur, GA, 01/2021 - Current
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Moved equipment and furniture to thoroughly clean space.
  • Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
Keurig Dr Pepper - Motel Manager/Housekeeper/Maintenance Worker
Pikeville, KY, 12/2017 - 10/2021
  • Identified problems during daily work inspections and addressed concerns.
  • Maintained facility upkeep, notifying the owner or myself of service, repair and safety needs.
  • Performed tasks to maintain on-site physical security, safety and efficiency.
  • Monitored reservations to track incoming parties and special events.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Checked all 21 rooms per day to verify vacancies post-checkout.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
Marriott International - Cashier
Atlantic City, NJ, 03/2012 - 04/2016
  • Operated cash register, collected payments and provided accurate change.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Trained new employees in cashiering procedures, offering assistance in resolving difficult issues.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Inspected items for damage and obtained replacements for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Resolved issues with cash registers, card scanners and printers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Assisted others with completing end-of-day counts and securing funds to prevent loss or theft.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Increased sales 10% by suggesting specific purchases to customers.
Shell Gas Station - Cashier
City, STATE, 05/2014 - 09/2015
  • Operated cash register, collected payments and provided accurate change.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Inspected items for damage and obtained replacements for customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Helped customers find specific products, answered questions and offered product advice.
  • Resolved issues with cash registers, card scanners and printers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Assisted others or by myself with completing end-of-day counts and securing funds to prevent loss or theft.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Increased sales 5% by suggesting specific purchases to customers.
  • Processed many transactions per day with exceptional accuracy.
Education and Training
Kamiah High School Kamiah, ID Expected in 06/2010 High School Diploma : - GPA :

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Resume Overview

School Attended
  • Kamiah High School
Job Titles Held:
  • Custodian
  • Motel Manager/Housekeeper/Maintenance Worker
  • Cashier
  • Cashier
Degrees
  • High School Diploma

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