Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and Task and training in Skill. Motivated to learn, grow and excel in Industry.

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Job Title with over Number years of successful experience in Skill and Skill. Recognized consistently for performance excellence and contributions to success in Industry industry. Strengths in Skill and Skill backed by training in Area of study.

  • Customer Service
  • Customer inquiries
  • Customer engagement and assistance
  • Assisting customers
  • Telephonic Customer Support
  • Passion for customer satisfaction
  • Customer service and care
  • Acknowledgment of customer needs
  • Expert in customer relations
  • Customer service, education, and counseling
  • Personalized customer service
  • Customer needs determination
Work History
05/2017 to 04/2020
Cus Oberweis Dairy Saint Charles, IL,
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Handled number calls per timeframe to address customer inquiries and concerns.
04/2016 to 09/2017
Crew Member Aegion Corp Jacksonville, FL,
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Became familiar with products to answer questions and make suggestions.
  • Worked front counter, drive-thru and other areas as needed.
02/2012 to 10/2015
Crew Trainer Marsden Holding Llc Seadrift, TX,
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Trained other employees in customer service, food safety and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted all customers with smile and provided friendly service to professionally handle every need.
  • Determined operational weak points and implemented corrective actions to resolve concerns.
  • Taught new team members correct procedures for all areas of operations.
  • Maintained current knowledge of all team position requirements.
  • Trained and mentored Number new personnel hired to fulfill various roles.
07/2007 to 04/2012
Dry Cleaner Capital Cleaners City, STATE,
  • Examined and sorted articles according to color, fabric, soil level and required cleaning technique.
  • Used portable machines and neutralizer solutions to pre-soak, sterilize, scrub and spot-clean contaminated or stained articles.
  • Mixed and added detergents, dyes, bleaches and starches to clean, color, dry and stiffen articles.
  • Started washers, dry cleaners, driers or extractors and regulated machine processes.
  • Rinsed articles in water and acetic acid solutions to remove excess dye and fix colors.
  • Used hand and machine markers to receive and mark articles for laundry or dry cleaning.
  • Sorted and counted articles removed from dryers to fold, wrap or hang items.
  • Sprayed steam, water or air over spots to flush out chemicals, dry material and brighten colors.
  • Maintained safety practices at all times to protect personnel and laundry loads.
  • Hung drapes, blankets and other garments on stretch frames to dry.
  • Loaded and unloaded machines, ironed pieces and folded cleaned items, typically handling over Number pieces per shift for large $Amount revenue-producing business.
  • Operated dry cleaning machines to clean soiled articles.
  • Collected soiled linens and clothing and pretreated stains.
  • Spread soiled articles on work tables and positioned stained portions over vacuum heads or on marble slabs.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Inspected soiled articles to determine sources of stains, locate color imperfections and identify items requiring special treatment.
  • Applied bleaching powders to spots and sprayed spots with steam to remove stains from fabrics.
Expected in
Associate Of Applied Science: Substance Abuse
Wake Technical Community College - Raleigh, NC
Expected in
Associate Of Applied Science: Computer And Information Systems Security
ECPI University - Virginia Beach, VA
Expected in
Associate Of Applied Science: Cosmetology
Central Carolina Community College - Sanford, NC

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Resume Overview

School Attended

  • Wake Technical Community College
  • ECPI University
  • Central Carolina Community College

Job Titles Held:

  • Cus
  • Crew Member
  • Crew Trainer
  • Dry Cleaner


  • Associate Of Applied Science
  • Associate Of Applied Science
  • Associate Of Applied Science

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