I hope to become a high-energy Customer Service Manager focused on promoting customer satisfaction through exceptional service and by maintaining outstanding hotel accommodations. I have more than 8 years in the hospitality industry, as well as in-depth knowledge of concierge services. I'm friendly and courteous, consistently delivering first-rate service and fostering positive relationships with people to promote customer satisfaction and loyalty. I'm motivated to deliver superior service to every hotel guest. I plan to drive company growth through my skills and actions. I am adept at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service. I am computer savvy and efficient in data entry and general operations. I possess an in-depth knowledge of MS Office and other programs. I can improve customer satisfaction ratings through exemplary service I am knowledgeable on how to receive 5 star service ratings from guests. I'm reliable, motivated and willing to go the extra mile to increase guest satisfaction and comfort. I'm a fast learner with experience in computers, culture and marketing with an extensive and broad-based background of diversified responsibilities and accomplishments in the travel, entertainment, retail and hospitality industries.
I plan to enroll in Marriott's Voyage Global Leadership Development Program at BYU Hawaii in 2015.
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Member of BYU Living Legends Performing Arts Team
Called as a volunteer church representative as cultural performing artist in Guatemala, Honduras, Nicaragua, Illinois, Arizona, Nevada, California, Idaho, Canada and Alaska
Participated in outreach programs for orphans, hospitals, seniors
Was invited to speak at several conferences
All funds raised from performances were donated to local charities that we visited.
Computed sales prices, total purchases and processed payments.
Described merchandise and explain operation of merchandise to customers.
Trained new employees.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Placed special orders and called other stores to find desired items.
Recommended merchandise based on customer needs.
Operated a cash register to process cash, check and credit card transactions.
Guided customers in choosing items that reflected personal style and shape.
Administered all point of sale opening and closing procedures.
Facilitated monthly and quarterly physical inventory counts.
Explained information about the quality, value and style of products to Influence customer buying decisions.
Replenished stock and processed shipments to ensure product availability for customers.
Explained information about the quality, value and style of products to influence customer buying decisions.
Competed in national competitions 2011, 2012
Was offered by director to take over the group when I was 18 years old.
Supported the daily activities of the 20-member PCC promotion team.
Fostered strong working relationships with Turtle Bay Resort, Royal Hawaiian Shopping Center to enhance performances on stage.
Monitored the appearance and performance of staff.
Greeted all potential guests in a courteous and professional manner and directed to them to the Polynesian Cultural Center Ticket Office.
Answered sales questions, used correct salutations and etiquette.
Recommended top dining and entertainment options for potential guests.
Described merchandise and explain operation of merchandise to customers.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Recommended merchandise based on customer needs.
Operated a cash register to process cash, check and credit card transactions.
Guided customers in choosing items that reflected personal style and shape.
Explained information about the quality, value and style of products to Influence customer buying decisions.
Replenished floor stock and processed shipments to ensure product availability for customers.
Computed sales prices, total purchases and processed payments.
Described merchandise and explain operation of merchandise to customers.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Placed special orders and called other stores to find desired items.
Recommended merchandise based on customer needs.
Operated a cash register to process cash, check and credit card transactions.
Guided customers in choosing items that reflected personal style and shape.
Administered all point of sale opening and closing procedures.
Facilitated monthly and quarterly physical inventory counts.
Explained information about the quality, value and style of products to Influence customer buying decisions.
Replenished floor stock and processed shipments to ensure product availability for customers.
Explained information about the quality, value and style of products to Influence customer buying decisions.
Performed four nights a week on the "Tiki Stage" at the Polynesian Cultural Center
Minor in English, Travel Writing, Foreign Language
Academic Achievement Award
Multicultural Student
3.4 GPA
Graduated Summa Cum Laude
Social Media and Communications coursework
Planned and was responsible for the BYU Luau Tahiti section for 2 years. Taught Tahitian dance to 130 performers.
Judge for debate competition
Deans List, Fall 2007 - Spring 2011
President of LDS seminary class 2010
Secretary of Debate Team 2009
9th grade class president 2007
Treasurer of National Honor Society Kahuku Chapter 2009
Vice President of National Honor Society Kahuku Chapter 2010
Raised $10,000 for Red Cross to relieve victims of Fukushima tsunami in 2011.
Recognition for National Honors at State of Hawaii Board of Education banquest (2009, 2010)
Recipient of Hawaii Department of Education Citizenship Award 2011
Recipient of First Wind Scholarship 2011
Participated in State History Day Competition and won many national awards for presentations (2007-2011)
Competed in the International Science and Engineering Fair and present a years worth of studies to renown scientists from all over the world. Received $2000 in awards.
Participated in Policy Debate, Lincoln Douglas debate, Impromptu Speech and Extemporaneous Speech in Hawaii, Big Island, Stanford National Debate Tournament, Iowa University, North Western University and the University of Hawaii
Lead dancer and solo performer in Rose Bowl Parade in California
Founding president of Kahuku Film Club 2010
Documentaries:
Won 1st place in National History Channel Student Video Competition $2500."Wardenclyffe Tower" 2010
Won Honorable Mention in National Religious Freedom documentary competition 2010
Academic Achievement Award[Number]
Coursework in
Graduated Summa Cum Laude
Digital Media and Communications coursework
Public Relations coursework
Exceptional computer knowledge for Microsoft word and Excel.
Experience with problem solving after competing in the International Science Fair (2009-2010) and working with BYU Chemist, Dr.
Dale Hammond finding innovative ways of extracting ethanol from a native Hawaiian plant.
Type 66 WPM.
Dance teacher in French Polynesia 2010-2014
Dance teacher at Brigham Young University 2010-2014
Won 2nd place in national dance group competition in French Polynesia 2011, 2012
Polynesian dance, music, reading, hiking, sports, sustainability, science, film-making
Fluent in English and French. Proficient in Spanish and Tahitian.
I try to apply Arthur L. Costa's and Bena Kallick's "16 Essential Characteristics for Success" in my life and at work:
Winner of international Tahitian dance competition - Heiva i Honolulu, Waikiki Shell 2009
Winner of Polynesian Cultural Center Tahitian dance competition 2008
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