Csr Maximus resume example with 11+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary
 I'm Very Enthisiastic and a Very Hard Worker.Im eager to learn New Task to have More Experience as well as more Knowledge.I have a lot of Experience in Customer Service/Representive i have at least 10 years Expericene in that Department.I Grauduated highschool in 2007 from Edgewater Highschool in Orlando fl.I am going to School for business.I'm a very outgoing person full of energy,very positive and very dependable,Very organized,Adaptable,Consistent and a Great Team Player.Your ad called out to me because the position, as described, is such a perfect match with my skills, as you will see when you review my resume that i have much Experience in Computer skills as Well as Customer Service
Skill Highlights
  • Strong organizational skills
  • Active listening skills
  • Energetic work attitude
  • Telephone inquiries specialist
  • Customer service expert
  • Adaptive team player
  • Microsoft Powepoint
  • Microsoft office
  • internet Explorer
  • Microsoft Reader
  • Data Entry
Work Experience
01/2021 to 07/2021 CSR-Maximus Ryder System | Bellflower, CA,

My daily job consist of providing Excellent Customer Service as well as assisting Customers with finding the nearest location near them that provides the Covid vaccine shots. We had 10 systems that we had to use daily to help

assistance the customer in the proper way, as well as to make sure the customers were provided the correct information threw the companies systems that we use on a daily. Rather that may have been helping them find the nearest location to have there covid vaccine shot or just simply giving them information on who they could call if our system did not allow us to answer questions that only doctors could give. This job was remote. Unfortunately everyone was laid off due to low call volume so the contracted ended.

  • Documented conversations with customers to track requests, problems and solutions.
  • Exceeded company productivity standards on consistent basis.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Answered [Number]+ inbound calls per day and directed to individuals or departments.
  • Lead on- and off-site customer support teams across multiple time zones.
  • Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
08/2019 to 01/2021 Customer Service Representative Joe's Auto Parks | Orlando, FL,

My job Consist of offering advance support through Phone or Email to customers who have question, concerns or confusion about a particular product or Service. At the time We offered Dental Insurance, Vison Insurance and Life Insurance.

  • Sold life insurance policies via telephone and assisted other agents with underwriting.
  • Communicated with clients to understand needs and identify best policies for each case.
  • Exceeded company sales goals for new policies.
  • Created documents comparing all offered products and prices to enable agents to quickly prepare quotes.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
  • Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
  • Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider.
  • Analyzed customer needs and provided best options, upselling products and services.
12/2011 to 06/2019 Supervisor Ryder System | Beltsville, MD,

I started off as a season worker picked up a second job because of the holidays during my time working as a seasonal employee my job only consist of running the register and stalking the shelf I did that for about 3 years with the company before I was offered the Supervisor position in another state, which I took of course because of better pay. when I moved to GA. I gained a lot more experience. I had to either open or close the store depending the shift I worked that day as well as running a team over 100 employees especially around the holidays, as well as emailing store manger on a daily, counting down register and signing off on shipments.

  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Provided ongoing training to address staff needs.
  • Created training manual for employees to use as reference guide.
  • Developed position rotation to support continuous improvement and operator development.
  • Conducted employee evaluations and reviews.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Enhanced group productivity [Number]% by developing and implementing new strategies.
  • Coached and mentored [Number] staff members through constructive feedback to develop long-term career goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Employed extensive knowledge of [Type] system to make clones, snapshots, templates, monitor system and resources.
  • Achieved financial objectives by [Action] and [Action].
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Led staff meetings for team of [Number] to communicate [Type] directives.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Assisted in technical support process refinement to improve customer service and support.
  • Facilitated system migration projects during off-hours to avoid outages and network bottlenecks.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built trusting relationships with customers by making personal connections.
  • Negotiated and closed deals with minimal oversight.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
11/2009 to 01/2012 Customer Service Representative Connextions | City, STATE,

Connextions was a company that partnered with Many companies and during my years with connextions i was able to move up in the company i started off with Atnea insurance to Wellpoint data Entry that department eventfully closed down and from there i joined Fedex account. Threw my years there i was able to Handled telephone inquiries. Established and maintained effective communication system. Handled telephone inquiries. Verified that information in the computer system was up-to-date and accurate. Created monthly reports for records, closed terminated records and completed chart audits. Verified and logged in deadlines for responding to daily inquiries. Collected customer feedback and made process changes to exceed customer satisfaction goals. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication.

  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Negotiated with vendors to expedite product shipments and backorders.
  • Verified and logged deadlines in response to daily inquiries and requests.
  • Reviewed and updated account information in company computer system.
  • Proofread documents and edited materials to correct grammar and spelling mistakes.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
  • Adhered to strict data confidentiality policies to prevent information leakage.
  • Reduced physical document storage footprint by scanning and eliminating outdated records.
  • Compiled, sorted and verified digital data against source documents.
  • Updated departmental standard operating procedures and database to accurately reflect current practices.
  • Maintained records by creating monthly reports, closing terminated records and performing chart audits.
  • Compiled and documented statistical information for reports.
Education and Training
Expected in 2007 High School Diploma | Edgewater HighSchool, Orlando, Fl GPA:
Continuing education in Business Administration. 

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Resume Overview

School Attended

  • Edgewater HighSchool

Job Titles Held:

  • CSR-Maximus
  • Customer Service Representative
  • Supervisor
  • Customer Service Representative


  • High School Diploma

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