My daily job consist of providing Excellent Customer Service as well as assisting Customers with finding the nearest location near them that provides the Covid vaccine shots. We had 10 systems that we had to use daily to help
assistance the customer in the proper way, as well as to make sure the customers were provided the correct information threw the companies systems that we use on a daily. Rather that may have been helping them find the nearest location to have there covid vaccine shot or just simply giving them information on who they could call if our system did not allow us to answer questions that only doctors could give. This job was remote. Unfortunately everyone was laid off due to low call volume so the contracted ended.
My job Consist of offering advance support through Phone or Email to customers who have question, concerns or confusion about a particular product or Service. At the time We offered Dental Insurance, Vison Insurance and Life Insurance.
I started off as a season worker picked up a second job because of the holidays during my time working as a seasonal employee my job only consist of running the register and stalking the shelf I did that for about 3 years with the company before I was offered the Supervisor position in another state, which I took of course because of better pay. when I moved to GA. I gained a lot more experience. I had to either open or close the store depending the shift I worked that day as well as running a team over 100 employees especially around the holidays, as well as emailing store manger on a daily, counting down register and signing off on shipments.
Connextions was a company that partnered with Many companies and during my years with connextions i was able to move up in the company i started off with Atnea insurance to Wellpoint data Entry that department eventfully closed down and from there i joined Fedex account. Threw my years there i was able to Handled telephone inquiries. Established and maintained effective communication system. Handled telephone inquiries. Verified that information in the computer system was up-to-date and accurate. Created monthly reports for records, closed terminated records and completed chart audits. Verified and logged in deadlines for responding to daily inquiries. Collected customer feedback and made process changes to exceed customer satisfaction goals. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication.
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