Csr Maximus resume example

My job Consist of offering advance support through Phone or Email to customers who have question, concerns or confusion about a particular product or Service. At the time We offered Dental Insurance, Vison Insurance and Life Insurance.

• Sold life insurance policies via telephone and assisted other agents with underwriting.
• Communicated with clients to understand needs and identify best policies for each case.
• Exceeded company sales goals for new policies.
• Created documents comparing all offered products and prices to enable agents to quickly prepare quotes.
• Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
• Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
• Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
• Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider.
• Analyzed customer needs and provided best options, upselling products and services.

I started off as a season worker picked up a second job because of the holidays during my time working as a seasonal employee my job only consist of running the register and stalking the shelf I did that for about 3 years with the company before I was offered the Supervisor position in another state, which I took of course because of better pay. when I moved to GA. I gained a lot more experience. I had to either open or close the store depending the shift I worked that day as well as running a team over 100 employees especially around the holidays, as well as emailing store manger on a daily, counting down register and signing off on shipments.

• Established and enforced clear goals to keep employees working collaboratively.
• Complied with company policies, objectives and communication goals.
• Provided ongoing training to address staff needs.
• Created training manual for employees to use as reference guide.
• Developed position rotation to support continuous improvement and operator development.
• Conducted employee evaluations and reviews.
• Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
• Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
• Enhanced group productivity [Number]% by developing and implementing new strategies.
• Coached and mentored [Number] staff members through constructive feedback to develop long-term career goals.
• Identified and corrected performance and personnel issues to reduce impact to business operations.
• Realigned workflows with changing business demands by evaluating processes and employee strengths.
• Resolved customer complaints and adjusted policies to meet changing needs.
• Treated associates with fairness and respect, providing recognition of accomplishments.
• Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
• Employed extensive knowledge of [Type] system to make clones, snapshots, templates, monitor system and resources.
• Achieved financial objectives by [Action] and [Action].
• Oversaw efficient receiving and inventory management to keep stock within optimal levels.
• Led staff meetings for team of [Number] to communicate [Type] directives.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
• Assisted in technical support process refinement to improve customer service and support.
• Facilitated system migration projects during off-hours to avoid outages and network bottlenecks.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Built trusting relationships with customers by making personal connections.
• Negotiated and closed deals with minimal oversight.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices

Connextions was a company that partnered with Many companies and during my years with connextions i was able to move up in the company i started off with Atnea insurance to Wellpoint data Entry that department eventfully closed down and from there i joined Fedex account. Threw my years there i was able to Handled telephone inquiries. Established and maintained effective communication system. Handled telephone inquiries. Verified that information in the computer system was up-to-date and accurate. Created monthly reports for records, closed terminated records and completed chart audits. Verified and logged in deadlines for responding to daily inquiries. Collected customer feedback and made process changes to exceed customer satisfaction goals. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Managed customer expectations by clarifying needs, identifying options and recommending products and services.
• Maintained strong call control and quickly worked through scripts to address problems.
• Negotiated with vendors to expedite product shipments and backorders.
• Verified and logged deadlines in response to daily inquiries and requests.
• Reviewed and updated account information in company computer system.
• Proofread documents and edited materials to correct grammar and spelling mistakes.
• Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
• Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
• Adhered to strict data confidentiality policies to prevent information leakage.
• Reduced physical document storage footprint by scanning and eliminating outdated records.
• Compiled, sorted and verified digital data against source documents.
• Updated departmental standard operating procedures and database to accurately reflect current practices.
• Maintained records by creating monthly reports, closing terminated records and performing chart audits.
• Compiled and documented statistical information for reports.