Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Gaming industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
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Experience
05/2021 to 12/2021 CSR United Community Bank | Hayesville, NC,
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Made outbound calls to obtain account information.
- Assessed customer needs and upsold products and services to maximize sales.
- Answered [Number]+ inbound calls per day and directed to individuals or departments.
- Reviewed account and service histories to identify trends and issues.
- Set up and activated customer accounts.
- Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
- Relayed productive customer feedback to marketing teams.
- Upheld privacy and security requirements established by [Type] regulatory agencies.
- Worked with supervisor to develop customer service improvement initiatives.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
- Exceeded company productivity standards on consistent basis.
01/2017 to 11/2021 Kitchen Assistant Deep Roots Harvest | Reno, NV,
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Cleaned utensils, dishes and glasses for customer use.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Supported chefs in managing food preparation to achieve precise plating and presentation.
- Prepared dishes for catering events or during high-volume shifts.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
- Restocked pantry with nonperishable food items to prevent stock from running low.
- Utilized kitchen equipment according to manufacturer's instructions and company safety protocols.
- Moved food and supply items from delivery trucks to storage by unloading and organizing.
- Adjusted cooking methods and ingredients to accommodate dietary restrictions and allergies.
- Maintained order and cleanliness of work areas to conform with health codes.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.
- Maintained clean and well-organized kitchen areas to promote efficiency.
- Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
- Displayed strong knowledge of proper food safety and sanitation practices.
- Maintained cleanliness and organization of display cases and dining areas.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Prepared food orders, focusing on dietary restriction requests.
- Restocked main kitchen areas with items from shelves, coolers and freezers.
- Offered customer assistance in locating items.
- Unboxed, stored and organized incoming kitchen supplies with every delivery.
- Replenished stations throughout restaurant and restocked cupboards, serving areas and salad bars to meet employee and customer demands.
- Studied methods of coworkers, successfully learning kitchen and food service skills.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
10/2020 to 03/2021 Fry Cook Benchmark Hospitality | Chicago, IL,
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Communicated with kitchen staff to complete orders quickly.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Wiped down counters with sanitizing spray to avoid contamination and foodborne illnesses.
- Kept stations stocked and ready for use to maximize productivity.
- Restocked and rotated food products using first-in, first-out method.
- Collaborated with team members to promote consistent workflows and deliver food orders on time.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Restocked kitchen supplies and food items to properly prepare for food service.
- Labeled and dated food products for safety.
- Handled waste management duties by properly and safely disposing of all trash at end of shift.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Assisted in preparation of menu items ranging from burgers to sandwiches.
- Checked temperatures for food items during cooking, holding and serving.
- Set up station according to standard operating procedures with ample backup product to complete shift.
- Sanitized all cutting boards and surfaces at beginning of shift to avoid cross-contamination.
- Monitored freshness and condition of prepared foods by checking expiration dates and heat lamp temperatures.
- Followed procedures to prevent cross-contamination of items for patrons with allergies and gluten intolerance
- Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
- Labeled, dated and filled pans with chopped vegetables and prepared foods prior to shift.
- Adhered to food safety and HACCP regulations to prevent contamination of food.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Made adjustments to food items to accommodate guests with allergies or specific dietary concerns.
- Tracked product inventory, noting items requiring reorder.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Cooked multiple orders simultaneously during busy periods.
- Prepared approximately [Number] meals per shift using company recipes and techniques.
08/2011 to 01/2017 Kitchen Assistant Deep Roots Harvest | West Wendover, NV,
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Cleaned utensils, dishes and glasses for customer use.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
- Restocked pantry with nonperishable food items to prevent stock from running low.
- Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
- Utilized kitchen equipment according to manufacturer's instructions and company safety protocols.
- Moved food and supply items from delivery trucks to storage by unloading and organizing.
- Maintained order and cleanliness of work areas to conform with health codes.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Monitored inventory and promptly reported food items requiring reorder.
- Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.
- Maintained clean and well-organized kitchen areas to promote efficiency.
- Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
- Displayed strong knowledge of proper food safety and sanitation practices.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Maintained cleanliness and organization of display cases and dining areas.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Prepared food orders, focusing on dietary restriction requests.
- Restocked main kitchen areas with items from shelves, coolers and freezers.
- Unboxed, stored and organized incoming kitchen supplies with every delivery.
- Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
- Assisted [Job title]s with [Task] and [Task] upon dishwashing completion and during peak meal times.
- Studied methods of coworkers, successfully learning kitchen and food service skills.
- Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
Education and Training
Expected in 05/1999 High School Diploma | Midway ISD, Clay County, Texas,
Expected in 04/2020 Associate of Applied Science | Independence University , Salt Lake City, UT,
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Resume Overview
School Attended
- Midway ISD
- Independence University
Job Titles Held:
- CSR
- Kitchen Assistant
- Fry Cook
- Kitchen Assistant
Degrees
- High School Diploma
- Associate of Applied Science
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