Position-Customer Service Representative I am a customer service specialist with five years of experience. I have strong analysis ability to
provide great customer service. My goal is to satisfy consumers concerns in a professional
manner. I have experience in banking, collections, dispatching, and customer service.
Typing, multitasker, Strong organizational skills
Active listening skills
Energetic work attitude
11/2015 to 11/2016
CSRMacy's Call Center － Mason, Ohio
I provided Excellent customer service in the credit department, working on the computer taking
calls from consumers that need help with their Macy's credit card.
I take very important
information from the consumers which allows me to increase credit or deny credit in a very
I also have experience in the fraud department, Investigating fraud clams.
02/2013 to 10/2015
CollectorSallieMae － Mason, Ohio
I provide exceptional service and support to customers.
I work well with people.
incoming and outgoing calls in a professional, customer-oriented manner.
My goal at SallieMae
is to get debtor to repay their loans.
I also sets the debtor up into a repayment program, that
best fit their income.
08/2011 to 03/2013
Customer service representativeAdvance America Loans － Cincinnati, Ohio
I took inventory, Money orders, check cashing, money grams, loans and collections.
Responsible for opening and closing Advance Americas.
I also handled large amounts of cash
at one time, making bank deposits.
I handled incoming and out going calls.
12/2010 to 03/2011
US Bank － Cincinnati, Ohio
I handled incoming calls in a professional manner at all times.
Business ManagementUniversity Of Cincinnati － Cincinnati, OhioBusiness Management