Effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate any agency structures. Practiced at working with regulatory limits and any department standards to handle requirements via email, letter, telephone calls or in person.
Skills
Team player
Customer service skills
Detail-oriented
Strong communication skills
OSHA regulatory compliance
Tiling
Financial management and reporting
Basic math skills
Safety understanding
Customer assistance
CBD oil
Restocking inventory
HIPPA regulations compliance
CPR certified
Multitasking strength
Education and Training
Santa Fe Community CollegeSanta Fe, NMExpected in 05/2013 – –High School Diploma: - GPA:
Experience
Vca Antech, Inc. - CSR Apopka, FL, 03/2015 - 08/2016
Effectively controlled the release of proprietary and confidential information for general client lists.
Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Prepared, completed and processed customer account forms and database changes.
Achieved top satisfaction, retention and referral rankings on consistent basis.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Managed accurate and adequate cash stock and inventory balances.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Contacted customers about potential service upgrades, new loan services and account changes.
Travel + Leisure Co. - Front Desk Agent Indianapolis, IN, 10/2016 - 07/2018
Stayed current on local attractions and special events to help guests with entertainment options.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Coordinated with internal departments to handle wide range of guest needs.
Posted charges, updated accounts and issued bills to departing guests.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Monitored reservations to track incoming parties and special events.
Pleasantly answered phone calls and routed to proper guest or department.
Assisted with administrative tasks, including filing, answering phones, faxing
Issued room keys to guests upon check-in and answered questions regarding proper use.
Set guest and group reservations and processed check-ins and check-outs.
Travel + Leisure Co. - Front Desk Agent San Antonio, TX, 07/2018 - 08/2019
Managed customer complaints and rectified issues to complete satisfaction.
Responded to inquiries and room requests made online, by phone or email.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Developed vast knowledge of local area to provide guests with information about dining options, arts, and culture, dance and live entertainment.
Informed travelers of hotel security features and offered details regarding safety processes and procedures.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Pleasantly answered phone calls and routed to proper guest or department.
Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
Worked with houskeeping and management to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
Input customer data using hotel Santa Fe software and made immediate updates to reflect room changes.
Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress.
Urbanleaf - Budtender Vista, CA, 08/2019 - Current
Oversaw sale of merchandise such as flowers, concentrates and edibles.
Managed supply restocking, display arrangements and general housekeeping.
Handled large volume of cash with high accuracy and security each day.
Weighed and prepared products in order to accurately package and label items for sale.
Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
Assessed needs of seasonal, annual and perineal plants and identified pests and other issues that could hinder growth.
Maintained record accuracy by using work order reporting system.
Managed inventory, maintained equipment and cleaned work areas.
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