Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.

  • Proficient in Microsoft Office and Outlook
  • Team Management and Supervision
  • Staff Development and Training
  • Remote Work
  • Complaint resolution
  • Professional telephone demeanor
Work History
11/2020 to 04/2021 CSR United Community Bank | Chattanooga, TN,
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Appointed to escalation team where I resolved Internal and External escalations.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Maintained accurate and current customer account data with digital information updates.
  • Entered customer interaction details in system to track requests, document problems and record solutions offered.
  • Handled 25 - 75 calls per day
12/2013 to 03/2020 Office Manager Caliber Collision | Allentown, PA,
  • Managed/ Trained new staff,, , Data input, Banking, Payroll, Schedules, managed incoming and outgoing phone calls, completed tax returns) Winter Haven, Fl, 407-282-1040.
  • Maintained computer and physical filing systems.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Researched and analyzed tax developments and applications to specific business situations.
  • Prepared and reviewed federal and state income tax returns in accordance with applicable tax laws.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Completed weekly payroll for all employees.
  • Managed, developed and trained staff, established and monitored goals, and conducted performance reviews.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to Area Manager.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Improved customer satisfaction through application of superior conflict resolution and problem-solving skills.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Performed billing, collection and reporting functions for office generating over 110,000 annually.
  • Achieved all specific team objectives and collection activity.
  • Helped train other office managers for their positions and roles.
12/2015 to 08/2019 Crew Worker, customer service National Church Residences | Phoenix, AZ,
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
  • Followed food preparation and storage guidelines established by Health Department.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Guaranteed customer satisfaction by quickly delivering orders.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Measured, mixed and cooked ingredients following directions and nutritional restrictions.
  • Transferred supplies and equipment between storage and work areas to support food preparation.
  • Used culinary and cutlery tools to prepare foods for cooking or cold dish presentations.
  • Learned other teammates' work tasks to train as backup.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Quickly and accurately counted drawers at start and end of each shift.
12/2008 to 02/2011 State Tested Nursing Assistant Kensington Care Center | City, STATE,
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Monitored patients' status and reported any identified abnormalities or changes to nursing personnel.
  • Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
  • Maintained complete confidentiality with patient information to provide professional, secure medical services.
  • Provided patients with personal hygiene assistance by giving bedpans, baths, and assisting with travel to bathroom.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Aided patients with personal hygiene by giving baths, dressing and assisting in feeding.
  • Kept accurate records of patients' care, condition and progress.
  • Worked alongside experienced nursing professionals to learn new procedures.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Engaged in housekeeping tasks by replacing linens and cleaning patient rooms.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Trained new nursing assistants in proper techniques, care standards, operational procedures and safety protocols.
  • Provided direct personal patient observation, care and assistance to 8-10 patients per shift
Expected in No Degree | Education Ashford University, Online, GPA:
  • Dean's List [1st and 2nd semester]
  • Majored in Education with a focus in Mathematics
Expected in Bachelor of Science | Business Administration Southern New Hampshire University, Online, GPA:
  • Majored in Business Administration
Expected in 05/2008 License | Cosmetology Maplewood Career Center, Ravenna, OH GPA:
  • Relevant Coursework Completed: [Anatomy]
  • Job-related courses: Cosmetology
  • Continuing education in General Studies for High School Diploma
  • Member of Skills USA, Ambassador
  • Completed professional development in Cosmetology
Expected in 05/2008 High School Diploma | James A Garfield High School, Garrettsville, OH GPA:
  • Awarded Letter in Soccer, Bowling and Academics
  • Member of French Club, Danceline, Track and Field, and Cheerleading Squad

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Resume Overview

School Attended

  • Ashford University
  • Southern New Hampshire University
  • Maplewood Career Center
  • James A Garfield High School

Job Titles Held:

  • CSR
  • Office Manager
  • Crew Worker, customer service
  • State Tested Nursing Assistant


  • No Degree
  • Bachelor of Science
  • License
  • High School Diploma

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