Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

To obtain a postion on professional envioroment were I could utilize my bilingual Spanish/English knowledgement to insure great customer care and satisfaction and a great work environment to pull together as team and grow

Dedicated csr/receptionist talented at processing high volumes of error-free transactions and meeting departmental goals. Offers 18 years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations.

  • Report generation
  • Report creation
  • Credit card payment processing
  • Project management abilities
  • Office equipment proficiency
  • Call Center Operations
  • Store maintenance
  • Clerical support
  • High-energy attitude
  • Data evaluation
  • Adaptive team player
  • Schedule mastery
  • Quality assurance controls
  • Inbound and Outbound Calling
  • Microsoft Office expertise
  • Problem-solving abilities
  • Shipping and receiving understanding
06/2018 to 05/2020
CSR New American Funding Chattanooga, TN,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Answered 100+ inbound calls per day and directed to individuals or departments.
07/2013 to 05/2019
CSA Citigroup Inc. San Clemente, CA,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented conversations with customers to track requests, problems and solutions.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Shared detailed information regarding options to help customers make decisions.
  • Consulted with customers regarding needs and addressed concerns.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
01/2008 to 09/2016
Medical Assistant/Medical Receptionist Touro Laplace, LA,
  • Set up appointments for physician visits and procedures using calendar software.
  • Updated group medical records and technical library to promote smooth office operations.
  • Entered patient information into system, including insurance, demographics and health history.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Informed patients of financial responsibilities prior to rendering services.
  • Handled correspondence, managed files and performed other clerical duties for office staff.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Gathered, transcribed and typed medical information into charts.
  • Compiled physical and digital documents, charts and reports.
  • Followed infection control procedures to protect patients and staff in waiting area.
  • Handled office supply ordering, including ink cartridges, toner and paper
  • Trained new staff on office procedures, insurance processes and medical terminology.
Education and Training
Expected in 05/2000
High School Diploma:
Hebbronville High School - Hebbronville, TX
Expected in
Medical Assistance:
Everest Institute - Houston, TX
Expected in 10/2008
Everest Institute - - San Antonio, TX

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School Attended

  • Hebbronville High School
  • Everest Institute
  • Everest Institute -

Job Titles Held:

  • CSR
  • CSA
  • Medical Assistant/Medical Receptionist


  • High School Diploma
  • Medical Assistance

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