Jessica Claire
, , 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
To obtain a postion on professional envioroment were I could utilize my bilingual Spanish/English knowledgement to insure great customer care and satisfaction and a great work environment to pull together as team and grow
Dedicated csr/receptionist talented at processing high volumes of error-free transactions and meeting departmental goals. Offers 18 years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations.
Skills
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Experience
06/2018 to 05/2020
CSR New American Funding – Chattanooga, TN,
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assessed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Answered 100+ inbound calls per day and directed to individuals or departments.
07/2013 to 05/2019
CSA Citigroup Inc. – San Clemente, CA,
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented conversations with customers to track requests, problems and solutions.
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
- Shared detailed information regarding options to help customers make decisions.
- Consulted with customers regarding needs and addressed concerns.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
- Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
01/2008 to 09/2016
Medical Assistant/Medical Receptionist Touro – Laplace, LA,
- Set up appointments for physician visits and procedures using calendar software.
- Updated group medical records and technical library to promote smooth office operations.
- Entered patient information into system, including insurance, demographics and health history.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Straightened up waiting room to maintain neat and organized space.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Informed patients of financial responsibilities prior to rendering services.
- Handled correspondence, managed files and performed other clerical duties for office staff.
- Conducted patient intake interviews to collect medical information and insurance details.
- Gathered, transcribed and typed medical information into charts.
- Compiled physical and digital documents, charts and reports.
- Followed infection control procedures to protect patients and staff in waiting area.
- Handled office supply ordering, including ink cartridges, toner and paper
- Trained new staff on office procedures, insurance processes and medical terminology.
Education and Training
Expected in 05/2000
High School Diploma:
Hebbronville High School - Hebbronville, TX
Hebbronville High School - Hebbronville, TX
Expected in
Medical Assistance:
Everest Institute - Houston, TX
Everest Institute - Houston, TX
Expected in 10/2008
:
Everest Institute - - San Antonio, TX
Everest Institute - - San Antonio, TX
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School Attended
- Hebbronville High School
- Everest Institute
- Everest Institute -
Job Titles Held:
- CSR
- CSA
- Medical Assistant/Medical Receptionist
Degrees
- High School Diploma
- Medical Assistance
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