, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Skills
TIME MANAGEMENT
Salesforce
CRM
DATA ENTRY
ADMINISTRATIVE EXPERIENCE
SHIPPING/ RECEIVING
TYPING/ TEN KEY
MICROSOFT
WORD
FRONT DESK
LOGISTICS
Recruiter
Billing
Cashier
CPR
CUSTOMER SERVICE
Customer care
Documentation
FIRST AID
Merchandising
Office
Credit card payment processing
Product organization
Microsoft Office expertise
Clerical support
High-energy attitude
Data evaluation
Technologically savvy
Customer relations
Inbound and outbound calling
Call center experience
Experience
02/2021 to 03/2021CSRTotal System Services, Inc. | Broomfield, CO,
Provide service through phones and emails to claimants that have an issue with their 1099G form.
The Unemployment Claims Processor will actively assist the State in processing unemployment claims Process claims via inbound and outbound calls and/or chat module, Document all encounters in clear and concise logs, Develop the knowledge of customer needs and trends to improve customer satisfaction and loyalty, Provide outstanding customer service, Meet individual performance standards/metrics, and other tasks as needed
Utilized CRM software to record all incoming and outgoing calls, emails, service requests and faxes.
Responded to support tickets to improve customer service.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
11/2020 to 02/2021CSRTotal System Services, Inc. | Chicago, IL,
Deliver excellent customer care and created sustainable value for customers via phone, email, chat, and correspondence.
Handle service and information requests, billing explanations, cost savings advice, documentation review, and explain company policies and procedures along with terms and conditions.
Set up and activated customer accounts to maintain QA satisfaction levels.
Assisted approximately 20-60 consumers each day with health insurance policy questions.
Escalated customer concerns to next level of support or supervisors.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Documented conversations with customers to track requests, problems and solutions.
08/2019 to 07/2020CSRTotal System Services, Inc. | Las Vegas, NV,
Answered customer calls within a busy office setting and scheduled technician appointments for jobs.
In addition to entering customer data into a computer, I provide feedback to customers regarding service inquiries, documentation review, and make outbound calls to customers to schedule appointments for maintenance agreements.
Assessed customer needs and upsold products and services to maximize sales.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Set up and activated customer accounts to maintain QA satisfaction levels.
Assisted approximately 80-200 customers each day with HVAC and Plumbing questions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Trained new employees in procedures and policies in order to maximize team performance.
03/2019 to 08/2019CashierWegmans Food Markets, Inc. | King Of Prussia, PA,
Provide exceptional customer service and have customer’s needs in mind while helping them find products and providing answers and solutions Respond quickly and resourcefully to customer requests and concerns, Create a positive, inviting environment for customers, Multitask on sales responsibilities and merchandising while maintaining a neat and clean store, Understand and use basic selling skills to engage and present solutions, and Being flexible on responsibilities (i.e.
Cashier, returns, online pick-ups, other duties as assigned) 2.
Operated cash register, collected payments and provided accurate change.
Helped customers find specific products, answered questions and offered product advice.
Assisted with purchases, locating items and signing up for rewards programs.
Resolved issues with cash registers, card scanners and printers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Welcomed customers, offering assistance to help find necessary store items.
Trained new employees in cashiering procedures, offering assistance in resolving issues.
Education and Training
Expected in 05/2018High School Diploma | Valley High, Sacramento, Ca, GPA:
Expected in | California State University, Sacramento, Ca, GPA:
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