Crystal Ridge Destillery Resume Example Mrs.Kristen

CRYSTAL RIDGE DESTILLERY

Professional Summary

Proven success in leadership, operational excellence and organizational development. Recognized for inspiring management team members to excel and encouraging creative work environments. Multi-talented, consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of any task/training. Motivated to learn, grow and excel in your industry at the Casino even if it means starting from the very bottom and working my way up!

Skills

Work History

Crystal Ridge Destillery | 02/2020 to Current
Mrs.Kristen - Hot Springs, Arkansas

Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Hotel Receptionist | 02/2020 to Current
Red Carpet Inn - Hot Springs , AR

Entered customer data using Microsoft Edge software and updated information whenever patrons changed rooms.
Prepared weekly employee work schedules for 3 team members ensuring all shifts received adequate coverage.
Oversaw fast-paced front desk operations at busy Hotel facility with as many as 10-22 nightly guests.
Supervised 3 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
Maintained financial accuracy by collecting deposits, fees and payments.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Promoted local entertainment and sporting events and offered details to assist patrons.
Maintained transaction security by verifying payment cards against identification.
Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including Wi-Fi and television issues to promote quick remediation.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Arranged accommodations and travel plans for visitors and presented updated itineraries.
Collaborated with ww.Expedia and www.Bookia team members to handle guest requirements from check-in through check-out.
Greeted anywhere from 5-20 daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Kept accounts in balance and ran daily reports to verify totals.

Head Waitress and Shift Leader | 05/2019 to 02/2020
Coltons Steak House And Grill - Hot Springs, AR

Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
Set dining tables to prepare for diverse types of events and follow strict service standards.
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Managed wait staff of 3-7, serving 2-6 tables daily for 3-star fine dining establishment.
Checked identification to enforce age requirement for alcoholic beverages.
Achieved updates made regularly by frequently collaborating with chefs on menu changes, staffing needs and ways to improve overall restaurant functionality.
Closely monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Displayed enthusiasm and promoted positive and enthusiastic services to customers, successfully increasing referrals and walk-in business.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Scheduled reservations and managed seating arrangements.
Prepared specialty deserts for customers.
Restocked salad bar and buffet for lunch and dinner service.
Loaded trays with accessories, including eating utensils, napkins and condiments.
Memorized restaurant wine stock and appropriate entrée pairings, driving daily wine sales.
Monitored guests for intoxication and immediately reported concerns to management.
Supervised staff of [Number] servers while serving tables and maintaining inventories.
Achieved [Timeframe] sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Updated POS system from [Software] to [Software] and trained [Number] staff members on use.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Assisted with various banquet food stations, set up and service to multiple dining areas.
Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service.
Verified all restaurant and lounge exceeded state and federal cleanliness standards.

Education

Benton High School - Benton, AR | GED05/2010

Dean's List for my 11th and 12th. grade year before I received my G.E.D
Coursework in all Pre-AP classes including my basics for college.
Member of Christian fine arts and Pre-AP Core classes.
Continuing education in psychology .
Graduated in Top 5 of my class at a 5A school district.
Graduated with 4.0 GPA.

I plan on attending school this year to aquire many degrees.

I plan on finishing my basics and attending school to get my nursing degree, while attending a Biblical Theological Seminary School. I am a single mom of 3 beautiful baby girls and my main priorities is making sure they have everything they need to maintain a safe and comfortable living environment for them. Even if that means working 3 jobs and going to school because God has showed me that those who do good and want to change the world for the better he will go ahead of me and make a clear and straight path so that my girls will not have to live the life I lived growing up. With God all the things are possible!

Resume Overview

Companies Worked For:

Mrs.Kristen
Red Carpet Inn
Coltons Steak House And Grill

School Attended

Benton High School

Job Titles Held:

Crystal Ridge Destillery
Hotel Receptionist
Head Waitress and Shift Leader

Degrees

Benton High School - Benton , AR | GED

Crystal Ridge Destillery Resume Example

Resume Score: 80%

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