Counter Server resume example with 10 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer or client dissatisfaction through acknowledgment, decisive communication and focused solutions.
Skills
Effective communication
Customer relations
Inventory control
High-energy attitude
Quality control
Employee coaching
Conflict resolution
Experience
07/2019 to CurrentCounter ServerWhole Foods | Reno, NV,
Developed long-term relationships with customers, increasing repeat business.
Recorded accurate customer orders utilizing company computer system.
Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
Offered information regarding sale promotions and new products.
Assisted customers in selecting items from menu based on preferences and dietary needs.
Processed order transactions, including debit and cash operations.
Resolved customer complaints and fostered customer retention and loyalty.
Received, checked and arranged food orders for in-store and carry out customers.
Adhered to food service sanitation guidelines and standards.
Set up tickets and processed payments with POS system.
Offered details about menu items and suggested choices to meet customer tastes.
Reviewed daily sales transactions and analyzed for errors.
Delivered updated and accurate information in response to guest inquiries.
Maintained complete knowledge of available menu, including daily specials.
Delivered top quality customer service in professional manner while managing multiple tasks.
Supported kitchen team in food preparation when needed.
Greeted incoming guests with friendly smile and provided knowledgeable service.
02/2019 to 06/2020Personal CaregiverSunrise Senior Living | Sandy Springs, GA,
Ambulated individuals with safe and effective strategies around home.
Worked with supervisory medical staff to review cases and improve care.
Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
Laundered clothing and bedding and changed linens daily to prevent spread of infection.
Helped clients maintain daily living standards by assisting with personal hygiene needs.
Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
Worked to improve patient outlook and daily living through compassionate care.
Assisted patients with bathing, dressing, daily hygiene care and grooming.
Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements.
Administered all necessary medications as directed by care plan.
Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
Maintained clean and well-organized environment to promote client happiness and safety.
Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
Monitored clients' progress to report necessary changes.
11/2011 to 07/2016Bartender Shift Manager99 Restaurants | Centerville, MA,
Organized and updated schedules to optimize coverage for expected customer demands.
Managed inventory and stock levels in coordination with purchasing and receiving department.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Measured and mixed house ingredients to prepare both custom and menu drink orders.
Arranged bottles and glasses behind bar to make attractive displays.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
Helped drive average ticket increases by upselling customers from shelf to premium brands.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
06/2008 to 07/2011Sales RepresentativeBiotronik | Winston Salem, NC,
Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Planned and followed through with inventory management for each store.
Created and implemented store displays, promoting sales and growth.
Followed up after sales to assess satisfaction and identify ongoing requirements.
Cross-sold additional products and services to purchasing customers.
Prepared and processed contracts and order forms for new and existing customers.
Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
Stayed on top of changes in company offerings and policies by staying in frequent contact with service, inventory management and technical personnel.
Introduced customers to new offerings and updated accounts.
Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
Education and Training
Expected in 05/2007High School Diploma | Frank W. Springstead High School, Spring Hill, FLGPA:
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