Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Compassionate and caring Case Manger with 18 years of employment working with in a residential and Out patient addictions treatment environments. Extremely skilled at building trust with diverse individuals to promote client honesty and growth during recovery processes. Seek to leverage abilities and pursue employment in outpatient treatment setting the focus on substance abuse care. I have been a certificate holder of my CADC I since 2008 and I am ready to move into the position of a counselor. I have taken basic counseling skills, group counseling skills, Professional ethics, Addictions pharmacology, ASAM and client record management, Infectious Disease,

  • Group therapy
  • Testing specimens
  • Client evaluations
  • Community resources
  • Case management
  • Work ethic
  • Communication
  • Working collaboratively
  • Conflict resolution
  • Flexible
Counselor I CADC I/ QMHA , 02/2018 to Current
Columbia Community Mental HealthCity, STATE,
  • Maintained thorough clinical treatment notes.
  • Conducted individual and group therapy sessions for outpatient clients.
  • Led supportive group and education sessions with alcohol and drug users.
  • Organized treatment projects that focused on problem solving skills and creative thinking.
  • Discussed with offenders how such issues as drug and alcohol abuse might have played roles in past criminal behavior.
  • Worked successfully with diverse group of coworkers to accomplish goals.
  • Prioritized and organized tasks to efficiently accomplish treatment goals.
  • Provided excellent service and attention to clients when face-to-face or through phone conversations.
  • Taught clients relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
  • Provided case management to help clients use social skills.
  • Referred clients to other programs and community agencies to enhance treatment processes.
  • Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.
  • Provided cognitive-based therapy to assist with challenge and crisis resolution.
  • Conducted outreach, advocacy and rehabilitative services for cases.
  • Provided psychotherapy groups.
  • Assisted clients with identifying feelings and behaviors by asking open-ended questions.
  • Conferred with clients to discuss treatment options and therapy goals.
  • Empowered clients to tackle challenging situations with better and more diverse coping skills.
  • Observed, interviewed and directly assessed clients to diagnose issues and determine optimal interventions.
  • Performed ASAM assessments to determine client needs for in-patient or outpatient treatment.
Addiction and Homeless Program Manager, 06/2015 to 10/2017
Central City ConcernCity, STATE,
  • Planned and conducted strategy meetings to brainstorm new ideas and deliver program and milestone updates.
  • Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.
  • Monitored and created reports showcasing program outcomes to communicate results with clients and stakeholders.
  • Uncovered issues to determine solutions and assist program participants.
  • Developed programs and initiatives to support organization's long-term goals.
  • Designed and implemented standard operating procedures in various departments for optimal efficiency.
  • Delivered conflict resolution by moderating disputes and grievances between parties with goal of speedy and fair resolution.
  • Supervised employees and oversaw operations for program.
  • Recruited and hired top-level employees with expertise in supervising staff, adding depth and talent to highly skilled team.
  • Implemented processes for programs delivered proper training to all staff members.
  • Monitored progress on program implementation, documenting and communicating fulfillment of goals and encouraging consistency or adjustment in components.
  • Analyzed program data to assist in strategic decision-making.
  • Developed and maintained program budget by forecasting costs.
  • Cultivated relationships with senior executives, program partners and sponsors to maintain stability in program with support and overall direction.
  • Refined program efforts to meet defined objectives by implementing timelines, budgets and quality assurance methods.
  • Built high-performing teams, personally interviewing, hiring and continuously appraising performance and resolving shortcomings.
  • Maintained up-to-date and accurate program files and records.
Support Staff/ Admissions / Asst. Administrator , 08/2003 to 05/2015
CCMH Pathways Residential Treatment CenterCity, STATE,
  • Coordinated admissions efficiently by communicating with internal departments and external organizations to obtain records and transfer documentation.
  • Completed admissions packets and submitted it.
  • Collected ASAM assessments, filled them and maintained wait list.
  • Handled management of communication to executives by taking and making telephone calls and corresponding through email.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Handled incoming calls and directed callers to the appropriate department or employee.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
  • Supported office operations, managed client correspondence, tracked records and handled internal communications.
  • Sorted incoming mail and disseminated all correspondence to applicable staff and/ or client.
  • Attended meetings and took notes.
  • Created, documented and implemented administrative processes.
  • Maintained data confidentiality when providing care for clients. 42CFR Part 2 & HIPPA.
  • Resolved all issues immediately to end any issue from escalating.
  • Managed new files and retrieval requests quickly.
  • Effectively train team members in proper protocols.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Kept detailed inventory records and made supply order.
  • Prevented scheduling errors by demonstrating strong attention to detail while managing Bi Weekly schedules for staff.
  • Budgeting for shopping for supplies and food for facility.
  • .Created daily schedule for our clients. Made sure everyone had the needed knowledge to attend all scheduled groups and activities.
  • Created special event calendars for clients during special days and holidays.
  • Raised funds by organizing multiple events of car wash so, clients could do special events.
  • Managed up to 12 employees and reorganized training procedures to increase productivity.
  • Planned specific team goals and resolved issues by partnering with the staff to create a speedy solution.
  • Responded to client issues quickly by using skills to provide immediate resolution, to improved customer retention.
  • Monitor client daily activities
  • Prepare, distribute, and document medications accurately
  • Provide support staff sick and PTO coverage as needed
  • Light/heavy housekeeping
  • Cooking
  • Inventory control by ordering, shopping, client shopping
  • Driving duties may include client transport, facility shopping, recreational outings, medication distribution
  • Provide direct client services
Education and Training
GED: , Expected in 02/2008
St. Helens High School - St. Helens,
Certificate: Addiction Counseling, Expected in 09/2008
Daystar Education - Portland,

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School Attended

  • St. Helens High School
  • Daystar Education

Job Titles Held:

  • Counselor I CADC I/ QMHA
  • Addiction and Homeless Program Manager
  • Support Staff/ Admissions / Asst. Administrator


  • GED
  • Certificate

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