Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Motivating and talented counselor driven to inspire students to pursue academic and personal excellence. Strives to create a challenging and engaging learning environment in which students become life-long scholars and learners.

  • Accomplished academic advisor
  • Exceptional written and verbal communicator
  • Committed to cultivating student leadership
  • Innovative thinker
  • Natural leader
  • Accomplished researcher in Business Education
  • Excellent memory for faces and names

•Proficient with PC and MAC and the full Microsoft office suite. Produced many excel spreadsheets, and have exposure to several online programs such as Webex, Quickbooks, and Go-To-Meeting.

•Increased revenue by 2.5 million with successful customer service and collection experience.

•Highly motivated and formally trained customer service professional with demonstrated ability to exceed performance goals, improve customer satisfaction levels, solve problems and build lasting relationships.

•Employee training, development and leadership.

•Developed abilities in fields of strategic planning, launching of new courses and their promotions, client relationship management, institutional and corporate sales, marketing management.

•Proven ability to prioritize and handle multiple tasks in a challenging environment.

•Excellent analytical, organizational and communication skills.

•Dynamic presenter, couple with organizational, written, verbal, actively listening and multi-task skills.

•Interact well with all levels of management communicate by phone, email, and in person; C-level management, board member of established companies.

Counselor , 06/2013 to Current
State Of GeorgiaHartwell, GA,
  • In depth knowledge of various courses and admission eligibility criteria Counseled the students for information on courses offered at the college befitting their requirements and expectations Counseled students regarding college selections process, college admissions and the rounds of interviews Ensured that the students are provided with quality service to ensure optimal satisfaction Coach and train new hires Guided applicants throughout the college application process.
  • Conducted on-campus events and programs.
  • Recruited target applicants to the University.
  • Establish relationships Counseled applicants on the admissions process and opportunities at the University.
Team Lead, to
VallenSan Antonio, TX,
  • Provided assistance to Collection representatives when question arise, coaching reps.
  • on how to properly take calls, follow department dialer script, placing memos on all accounts accessed, and payment arrangement.
  • Assisted supervisor on building dialer campaigns in a daily bases, and maintain procedures of adding, deleting and reloading lists for the predictive dialer.
  • Handled all dispute letters, handled 3rd party collection agency dispute letter and reconciliation (Collection agencies monies turned into accounting and Collection agencies first line of contact), and all charge off or write off account, handled bankruptcy.
  • Responsible for resolving all disputes, escalated calls and respond to customers to reach an agreement upon solution.
  • Handle all escalated customer calls.
  • Assisted supervisor on auditing weekly collection activity, commissions for both collection agents and field collectors.
  • Provided customer service as needed and gained knowledge of all services provided by the company and responding to delinquent customer inquiries about subscriber service, billing and general information.
  • Credit card processing.
  • TWC, Outbound Tele collector 06/2006 - 10/2006 - Temporary stuffing agency Captivated 100-200 inbound and outbound phone calls to take payments either partial or full payments on the delinquent accounts.
  • Also collect or enter data on the accounts and memo the accounts after payment is received.
  • Achieved month to month collections goals which were $65,000 month Utilized a working knowledge of all services provided by the retention department; assisted supervisors with training new employees and help with crucial reports for accounting.
Collections Supervisor, 05/2006 to 06/2013
AbmLouisville, KY,
  • Monitored daily production of 16 collectors Responsible for providing training courses for new employees, approximately 19 employees monthly and providing reviews and assessments of collectors and team leads progress.
  • Responsible for and providing daily reports of collections, liquidation ratios, batch level performance and collector compliance to various account protocols Delivered functional advisories and small project enhancements which are customer facing documents to increase customer awareness about changes in advance thus optimizing the change management process Facilitated monthly review meetings with Executive Management Teams and Project Management Office including development of meeting agenda, minutes and required follow up actions Promoted to fulfill a broad range of HR functions, including recruiting and training employees, administering benefits, overseeing disciplinary action and managing HR records.
  • Reconciliation of invoices, assist with month ends.
  • Responsible for training collectors in negotiations, compliance, and strategies.
Instructional Behavior Tech. Asst./ Special Ed Asst, 2003 to 2006
San Diego School DistrictCity, STATE,
  • Provided assistant to the instructional program in school classroom, resource specialist rooms, and on playgrounds, or in licensed children's institution, home and hospital education programs, and independent study programs.
Masters: Business Administration, Expected in 2015
Ashford University - San Diego, CA

Business Administration MBA = Pending completion

Bachelor Degree: Business Management, Expected in 2012
University of Phoenix - San Diego, CA

BA in Business Management = class of 2012

Work History
, to
Collections Department,

accounting, agency, auditing, benefits, billing, change management, Coach, coaching, Credit, customer service, Executive Management, functional, HR, letters, managing, meetings, Office, negotiations, progress, Project Management, protocols, quality, recruiting, script, supervisor, phone, training employees

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  • University of Phoenix

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