Motivating and talented counselor driven to inspire students to pursue academic and personal excellence. Strives to create a challenging and engaging learning environment in which students become life-long scholars and learners.
•Proficient with PC and MAC and the full Microsoft office suite. Produced many excel spreadsheets, and have exposure to several online programs such as Webex, Quickbooks, and Go-To-Meeting.
•Increased revenue by 2.5 million with successful customer service and collection experience.
•Highly motivated and formally trained customer service professional with demonstrated ability to exceed performance goals, improve customer satisfaction levels, solve problems and build lasting relationships.
•Employee training, development and leadership.
•Developed abilities in fields of strategic planning, launching of new courses and their promotions, client relationship management, institutional and corporate sales, marketing management.
•Proven ability to prioritize and handle multiple tasks in a challenging environment.
•Excellent analytical, organizational and communication skills.
•Dynamic presenter, couple with organizational, written, verbal, actively listening and multi-task skills.
•Interact well with all levels of management communicate by phone, email, and in person; C-level management, board member of established companies.
Business Administration MBA = Pending completion
BA in Business Management = class of 2012
accounting, agency, auditing, benefits, billing, change management, Coach, coaching, Credit, customer service, Executive Management, functional, HR, letters, managing, meetings, Office, negotiations, progress, Project Management, protocols, quality, recruiting, script, supervisor, phone, training employees
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