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Costumer Services Resume Example

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COSTUMER SERVICES
Summary

Personable and dedicated Customer Service Representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Report creation
  • Credit card payment processing
  • Report generation
  • Product organization
  • Customer relations
  • Promotional support
  • High-energy attitude
  • Stockroom procedures
  • Store maintenance
  • Sales expertise
  • Shipping and receiving understanding
  • Call center experience
  • Quality control
  • Senior leadership support
  • Retail sales customer service
Experience
Company Name | City, StateCostumer Services 10/2015 - Current
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Answered inbound calls per day and directed to designated individuals or departments.
  • Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Trained new employees each in procedures and policies in order to maximize team performance.
  • Translated services for person team to serve [Spanish and English]-speaking customer needs.
  • Worked to develop customer service improvement initiatives.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Company Name | City, StateSales Floor Associate02/2015 - 10/2015
  • Worked with off-site locations to find desired items for customers.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Created attractive product displays to enhance customer experiences and boost sales.
  • Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Stocked, replenished and organized inventory, completing tasks faster than average associates.
Company Name | City, StatePharmacy Technician08/2004 - 01/2010
  • Verified insurance benefits to refill medications by examining formularies and calling insurance companies for exceptions.
  • Efficiently responded to voicemails from healthcare providers and customers.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Received, reviewed, dispensed and labeled over 200 prescriptions daily.
  • Transmitted daily bulk orders to maintain inventory levels.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Communicated with insurance companies for billing purposes.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Flagged potential drug interactions and allergies to prescribed medications for patients of all health conditions and age ranges.
  • Prepared prescription labels, promoting accuracy in medication administration and dosing.
  • Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
  • Teamed with peers, technicians and other pharmacists to prioritize and complete orders.
  • Improved drug inventory management procedures to reduce overhead and eliminate backorders or overstock.
  • Used 8-point check system to verify labeled prescriptions.
  • Supported pharmacist in preparing 200 prescriptions daily.
  • Processed prescriptions, checking against known patient allergies.
  • Handled daily prescription fills.
  • Managed inventory and reduced costs by negotiating prices with multiple generic pharmaceutical suppliers.
Education and Training
Florida Technical College | City, StateMedical Assisting in Medical Assisting
Atenas College | City, StateAssociate of Science in Pharmacy Technology08/2003
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Resume Overview

School Attended

  • Florida Technical College
  • Atenas College

Job Titles Held:

  • Costumer Services
  • Sales Floor Associate
  • Pharmacy Technician

Degrees

  • Medical Assisting in
    Associate of Science in Pharmacy Technology

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