Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Manicures and pedicures
  • Body hair removal
  • Strong manual dexterity
  • Beauty tool sanitization
  • Hair style recommendations
  • Sales and marketing
  • [Type] hair repair knowledge
  • Braid trained
  • Social skills
  • Color matching master
  • Licensed cosmetologist
  • Braiding and weaving
  • Marketing understanding
  • Food safety understanding
  • Table setting arrangements
  • Food inspection
  • Point of Sale (POS) system operations
  • Dining customer service
  • Table Bussing
  • Menu knowledge
  • Sales Techniques
  • Safe food handling
  • Service prioritization
  • Supervision
  • Problem resolution
  • Creative
  • Client satisfaction
  • Leadership
  • PPE use
  • Troubleshooting
  • Communication
  • Team building
Education and Training
Drury High School North Adams, MA Expected in 06/2006 High School Diploma : - GPA :
Jolie Hair And Beauty Academy Ludlow, MA Expected in 12/2007 Cosmetology : - GPA :
Experience
Hershey Entertainment & Resorts Company - Cosmetologist
Hershey, PA, 09/2016 - Current
  • Beautified customers by performing facials and waxing.
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Assisted with basic bookkeeping needs such as filing and maintaining clients' records.
  • Delivered various hair services, including roots and gloss treatment, balayage highlights and toning glaze treatment.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Applied makeup to achieve desired day-to-day and special event looks.
  • Provided comprehensive hair treatments such as repairing, styling or coloring for all types of hair.
Hair Cuttery - Salon Manager
Falls Church, VA, 09/2014 - 04/2015
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Managed all areas of salon operations, including appearance, performance and sales of products.
  • Scheduled employees and oversaw customer appointment calendar.
  • Addressed customer problems quickly and according to service standards.
  • Enforced safety procedures in accordance with facility policies and government regulations.
  • Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
  • Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
  • Arranged, shaped, trimmed and colored hair to achieve desired effect.
  • Consulted with customers regarding style objectives and upcoming events.
  • Streamlined business efficiencies by managing budgets, handling vendor accounts and scheduling appointments.
  • Consistently recognized by management for providing superior customer service.
  • Resolved guest complaints.
Hyatt - Master Cosmetologist
Incline Village, NV, 09/2012 - 08/2014
  • Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of diverse subjects.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Planned and conducted activities for balanced program of instruction, demonstration and work time, providing students with opportunities to observe, question and investigate.
  • Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Collected payment from customers and scheduled next appointments.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Provided comprehensive hair treatments such as repairing, styling or coloring for all types of hair.
  • Treated customers to extra services such as shampooing and head massage to promote loyalty.
  • Assisted with basic bookkeeping needs such as filing and maintaining clients' records.
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed all areas of salon operations, including appearance, performance and sales of products.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Addressed customer problems quickly and according to service standards.
  • Resolved guest complaints.
  • Scheduled employees and oversaw customer appointment calendar.
  • Enforced safety procedures in accordance with facility policies and government regulations.
  • Accountable for all staff development, budgeting and supply ordering.
  • Double-checked inventories and staff stocking of treatment and sale areas.
  • Beautified customers by performing facials and waxing.
  • Scheduled appointments for customers using internal software system.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
Hair Cuttery - Assistant Salon Manager
Frankfort, IL, 08/2008 - 06/2012
  • Assisted customers by providing excellent service, answering questions and resolving problems.
  • Oversaw daily operations and equipment cleanliness to meet health, hygiene and safety requirements and customer expectations.
  • Supervised employees, guided staff and oversaw opening and closing of business day with keyholder duties.
  • Trained and coached staff on front desk duties to ring up customers, apply discounts or gift cards and maintain customer satisfaction.
  • Managed all areas of salon operations, including appearance, performance and sales of products.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Addressed customer problems quickly and according to service standards.
  • Resolved guest complaints.
  • Scheduled employees and oversaw customer appointment calendar.
  • Enforced safety procedures in accordance with facility policies and government regulations.
  • Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
  • Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
  • Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
  • Arranged, shaped, trimmed and colored hair to achieve desired effect.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Consulted with customers regarding style objectives and upcoming events.
  • Conducted regular meetings to brief employees about salon's success and announce sales goals.
  • Suggested flattering systems according to customer physical features, face, body build and current trends.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Applied state-of-the-art techniques in hair coloring and chemical treatment to prevent damage to hair shaft.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Examined hair texture and condition to determine appropriate treatment.
  • Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
  • Monitored, tracked and recorded client satisfaction to maintain positive ratings.
  • Attended workshops and classes to remain current on hair products and styles to employ latest techniques and treatments.

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Resume Overview

School Attended

  • Drury High School
  • Jolie Hair And Beauty Academy

Job Titles Held:

  • Cosmetologist
  • Salon Manager
  • Master Cosmetologist
  • Assistant Salon Manager

Degrees

  • High School Diploma
  • Cosmetology

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