Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary
Friendly customer service representative with at least 3 years of dedicated customer service experience. I am easy going, fast learning, and believe that I can do anything with some training.
Skills
- Product Organization
- Food Preparation
- Cleaning
- Product Restocking
- Cash Handling
- Cash Register Operation
- Customer Complaint Resolution
- Order Fulfillment
- Inbound and Outbound Calling
- Good listening skills
- Professional telephone demeanor
- Money handling abilities
- Stocking and replenishing
- Client Needs Assessment
Education
Empire Beauty School Indianapolis, Expected in 03/2010 – – : Cosmetology - :
Perry Meridian High School Indianapolis, IN Expected in 05/2008 – – High School Diploma : - :
Work History
Bluegreen Resorts - Cosmetologist
Noblesville, IN, 04/2011 - Current
Noblesville, IN, 04/2011 - Current
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
- Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base by people.
- Answered phone calls and emails to schedule client appointments.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with over [Number] daily customers.
- Provided [Product or Service] by [Action] for gorgeous results.
- Processed payments by entering sales in register.
- I have many friends and family members that I have continually serviced as well as new clientele.
- I usually had clients come to my home or I traveled to them.
Pacific Dental Services - Customer Service Representative
Burlington, MA, 11/2016 - 01/2017
Burlington, MA, 11/2016 - 01/2017
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Trained as [Job title] and provided back-up coverage to provide customers with optimal support.
- Worked with [Job title]s to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Counted cash in register drawer at beginning and end of shift.
Pacific Dental Services - Customer Service Representative
Castle Rock, CO, 05/2015 - 11/2016
Castle Rock, CO, 05/2015 - 11/2016
- Provided primary customer support to internal and external customers in fast-paced environment.
- Quickly and accurately counted drawers at start and end of each shift.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Increased customer loyalty and retention.
- Educated customers on promotions to enhance sales.
- Trained as [Job title] and provided back-up coverage to provide customers with optimal support.
- Oversaw inventory and restocked ingredients following First-In First Out (FIFO) method to minimize spoilage.
- Safely operated pizza oven and other kitchen equipment to protect all team members from harm and equipment from damage.
- Prepared all raw materials for cooking by cutting vegetables and preparing dough through [Technique] and [Technique].
- Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
- Completed training to learn additional techniques for making new and seasonal items.
- Answered [Number] phone calls per day to take to-go and delivery orders, successfully delivering [Number]% of orders within [Number] minutes.
- Unloaded delivery truck [Number] times per [Timeframe] to place food items and ingredients in designated space.
- Performed cash register operations by applying coupons, giving customer totals and handling cash and credit card payments.
- Prepared wide range of menu items in addition to pizza, including [Type], [Type] and [Type], giving customers variety.
- Guided prepared items into oven precisely to prevent skin burns and cooked at specific temperatures and times.
Ace Hardware - Customer Service Associate
Mundelein, IL, 02/2008 - 12/2011
Mundelein, IL, 02/2008 - 12/2011
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in [Type] and [Type] products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Assisted customers by answering questions and fulfilling requests.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
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Resume Overview
School Attended
- Empire Beauty School
- Perry Meridian High School
Job Titles Held:
- Cosmetologist
- Customer Service Representative
- Customer Service Representative
- Customer Service Associate
Degrees
- High School Diploma
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