Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Friendly customer service representative with at least 3 years of dedicated customer service experience. I am easy going, fast learning, and believe that I can do anything with some training.

Skills
  • Product Organization
  • Food Preparation
  • Cleaning
  • Product Restocking
  • Cash Handling
  • Cash Register Operation
  • Customer Complaint Resolution
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Good listening skills
  • Professional telephone demeanor
  • Money handling abilities
  • Stocking and replenishing
  • Client Needs Assessment
Education
Empire Beauty School Indianapolis, Expected in 03/2010 : Cosmetology - GPA :
Perry Meridian High School Indianapolis, IN Expected in 05/2008 High School Diploma : - GPA :
Work History
Bluegreen Resorts - Cosmetologist
Noblesville, IN, 04/2011 - Current
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
  • Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base by people.
  • Answered phone calls and emails to schedule client appointments.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with over [Number] daily customers.
  • Provided [Product or Service] by [Action] for gorgeous results.
  • Processed payments by entering sales in register.
  • I have many friends and family members that I have continually serviced as well as new clientele.
  • I usually had clients come to my home or I traveled to them.
Pacific Dental Services - Customer Service Representative
Burlington, MA, 11/2016 - 01/2017
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Trained as [Job title] and provided back-up coverage to provide customers with optimal support.
  • Worked with [Job title]s to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
  • Counted cash in register drawer at beginning and end of shift.
Pacific Dental Services - Customer Service Representative
Castle Rock, CO, 05/2015 - 11/2016
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Increased customer loyalty and retention.
  • Educated customers on promotions to enhance sales.
  • Trained as [Job title] and provided back-up coverage to provide customers with optimal support.
  • Oversaw inventory and restocked ingredients following First-In First Out (FIFO) method to minimize spoilage.
  • Safely operated pizza oven and other kitchen equipment to protect all team members from harm and equipment from damage.
  • Prepared all raw materials for cooking by cutting vegetables and preparing dough through [Technique] and [Technique].
  • Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
  • Completed training to learn additional techniques for making new and seasonal items.
  • Answered [Number] phone calls per day to take to-go and delivery orders, successfully delivering [Number]% of orders within [Number] minutes.
  • Unloaded delivery truck [Number] times per [Timeframe] to place food items and ingredients in designated space.
  • Performed cash register operations by applying coupons, giving customer totals and handling cash and credit card payments.
  • Prepared wide range of menu items in addition to pizza, including [Type], [Type] and [Type], giving customers variety.
  • Guided prepared items into oven precisely to prevent skin burns and cooked at specific temperatures and times.
Ace Hardware - Customer Service Associate
Mundelein, IL, 02/2008 - 12/2011
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in [Type] and [Type] products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Assisted customers by answering questions and fulfilling requests.
  • Prioritized helping customers over completing other routine tasks in store.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

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Resume Overview

School Attended

  • Empire Beauty School
  • Perry Meridian High School

Job Titles Held:

  • Cosmetologist
  • Customer Service Representative
  • Customer Service Representative
  • Customer Service Associate

Degrees

  • High School Diploma

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