Creative professional with extensive project experience from concept to development. Talents include .Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Computer lab assistant responsible for providing assistance to SUSLA students. First contact person for students seeking technical help with computer related issues, Perform basic computer troubleshooting, including course specific software and printer maintenance. Student Government Secretary , excellent written and verbal communication skills, collaborating with others. The SGA Secretary is a vital role of communicates the activities of the SGA Executive Board to its members, to the general SGA members, and in some cases, to the student body.
perform a broad range of cut, shampoo, condition, style, color, permanent wave, or straighten it. They use a variety of chemical solutions, such as bleaches and dyes. Responded to customer inquiries in a friendly and professional manner.Suggested and sold salon services and retail products to customers.Verified end-of-day reports against credit and cash profits.Executed daily opening and closing procedures.
perform a broad range of cut, shampoo, condition, style, color, permanent wave, or straighten services.Usage of a variety of chemical solutions, such as bleaches and dyes. Suggested and sold salon services and retail products to customers.Provided accurate product and merchandise information to customers.Addressed all guest complaints and referred any escalated situations to management.Responded to customer inquiries in a friendly and professional manner.
Call Center location- ) Planned and executed cingular wireless programs, Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Increased sales by 17% over two-year period.Provided on-site training. (Location closed)
Call Center location – Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions toaccommodate unusual customer requests.Properly directed inbound calls in phone queues to improve call flow.Demonstrated mastery of customer service call script within specified time frames..Built customer loyalty by placing follow-up calls for customers who reported product issues.(Location closed)
Verified patient information in the computer system was up-to-date and accurate.Compiled statistical information for special reports.Created monthly reports for records, closed terminated records and completed chart audits.Created new orders in the Laboratory Inventory Management System (LIMS).Developed and created a more effective filing system to accelerate paperwork processing.Successfully established effective systems for record retention by creating database for daily correspondence tracking.
maintain guest satisfaction in a friendly, accurate and professional manner. Stocking and facing product on the shelves and in storage, Daily cleaning requirements,- Lifting an stocking of products up to 50lbs,Stocking an organizing store front and storage areas Knowledge of Alcoholic products available,
Call center- Addressed customer service inquiries in a timely and accurate fashion.Demonstrated mastery of customer service call script within specified time frames. Organized and coded all documents related to due diligence for acquisitions.Effectively controlled the release of proprietary and confidential information for general client lists.Built customer loyalty by placing follow-up calls for customers who reported product issues.Properly directed inbound calls in phone queues to improve call flow.(Location moved)
Call Center – Properly directed inbound calls in phone queues to improve call flow.USSB satellite Serves customers,conducted analysis to address billing and service issue which led to favorable outcome.Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs.
Opened and closed the store, which included counting cash drawers and making bank deposits.Monitored multiple databases to keep track of all company inventory.Planned and executed training module Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies..Maintained visually appealing and effective displays for the entire store.
Check cashing business Excellent cash handling and customer service skills. Provided on-site training Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies, and confidential information for general client lists.Led sales calls with team members to establish sales and customer retention goals.Generated monthly and annual sales reports.Maintained friendly and professional customer interactions.
Coursework in Organizational Management Program
Accounting major with studies Coursework in International Finance, Statistics and MicroeconomicsCoursework in Fundamentals of Communication, Strategic Sales and Retail Marketing3.8 GPA
Academic Achievement Honor Roll Academic Achievement Award
Phi Theta Kappa Honor Society Member of Student Governor Association, Student Services Member, Alumni Association
Air Force personnel , basic, Billing, Call Center, cash handling, Cashier, color, strong communication skills, computer troubleshooting, contracts, clients, Customer Services, Customer Service, customer service skills, Detail-oriented, Documentation, filing, financial, financial management, Focus, forms, general office, image, leadership, Listening, Market, materials, exchange, 2000, Multi-Tasking, Office skills, organizing, Organizational, personnel, printer, problem resolution, Problem Solving, Quality, Express, recording, safety, selling, scheduling, secretarial, Self-motivated, supervision, answer phones, telephone, Phone Skills, transportation, typing, verbal communication skills, written, excellent written
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