Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Creative professional with extensive project experience from concept to development. Talents include .Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Core Qualifications
  • Quick learner
  • Client-focused
  • Computer proficient
  • Change management
  • Training and development
Experience
2011 to 04/2013 Cosmetologist Grand Sierra Resort And Casino | Reno, NV,
  • Cosmetologist April 2010/Present (Shreveport) Salon stylists perform a broad range of cut, shampoo, condition, style, color, permanent wave, or straighten it.
  • They use a variety of chemical solutions, such as bleaches and dyes.
  • Provided accurate product and merchandise information to customers.
  • Suggested and sold salon services and retail products to customers.. Responded to customer inquiries in a friendly and professional manner.
2011 to 04/2013 Student Worker Carteret Community College | Morehead City, NC,

Computer lab assistant responsible for providing assistance to SUSLA students. First contact person for students seeking technical help with computer related issues, Perform basic computer troubleshooting, including course specific software and printer maintenance. Student Government Secretary , excellent written and verbal communication skills, collaborating with others. The SGA Secretary is a vital role of communicates the activities of the SGA Executive Board to its members, to the general SGA members, and in some cases, to the student body.

05/2010 to 2011 Stylist John Varvatos Enterprises, Inc. | Cabazon, CA,

perform a broad range of cut, shampoo, condition, style, color, permanent wave, or straighten it. They use a variety of chemical solutions, such as bleaches and dyes. Responded to customer inquiries in a friendly and professional manner.Suggested and sold salon services and retail products to customers.Verified end-of-day reports against credit and cash profits.Executed daily opening and closing procedures.

05/2007 to 03/2010 Stylist Matthews International | Seattle, WA,

perform a broad range of cut, shampoo, condition, style, color, permanent wave, or straighten services.Usage of a variety of chemical solutions, such as bleaches and dyes. Suggested and sold salon services and retail products to customers.Provided accurate product and merchandise information to customers.Addressed all guest complaints and referred any escalated situations to management.Responded to customer inquiries in a friendly and professional manner.

09/1998 to 09/2002 Customer Services Representative Bluegreen Resorts | Lawrenceville, GA,

Call Center location- ) Planned and executed cingular wireless programs, Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Increased sales by 17% over two-year period.Provided on-site training. (Location closed)

09/2000 to 04/2002 Customer Service Representative Dollar Tree | Stockton, CA,

Call Center location – Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Properly directed inbound calls in phone queues to improve call flow.Demonstrated mastery of customer service call script within specified time frames..Built customer loyalty by placing follow-up calls for customers who reported product issues.(Location closed)

07/2001 to 2002 Hospital Unit Clerk Unit Clerk Whole Foods Market | Greenwich, CT,

Verified patient information in the computer system was up-to-date and accurate.Compiled statistical information for special reports.Created monthly reports for records, closed terminated records and completed chart audits.Created new orders in the Laboratory Inventory Management System (LIMS).Developed and created a more effective filing system to accelerate paperwork processing.Successfully established effective systems for record retention by creating database for daily correspondence tracking.

10/2000 to 04/2001 Cashier Dollar Tree | Syracuse, NY,

maintain guest satisfaction in a friendly, accurate and professional manner. Stocking and facing product on the shelves and in storage, Daily cleaning requirements,- Lifting an stocking of products up to 50lbs,Stocking an organizing store front and storage areas Knowledge of Alcoholic products available,

05/1997 to 11/1999 Customer Service Representative Dollar Tree | Chattanooga, TN,

Call center- Addressed customer service inquiries in a timely and accurate fashion.Demonstrated mastery of customer service call script within specified time frames. Organized and coded all documents related to due diligence for acquisitions.Effectively controlled the release of proprietary and confidential information for general client lists.Built customer loyalty by placing follow-up calls for customers who reported product issues.Properly directed inbound calls in phone queues to improve call flow.(Location moved)

07/1995 to 1999 Customer Service Representative Signature Aviation | Garden City, GA,

Call Center – Properly directed inbound calls in phone queues to improve call flow.USSB satellite Serves customers,conducted analysis to address billing and service issue which led to favorable outcome.Answered customers’ questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs.

1993 to 02/1995 Station Manager Citizens Business Bank | Covina, CA,

Opened and closed the store, which included counting cash drawers and making bank deposits.Monitored multiple databases to keep track of all company inventory.Planned and executed training module Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies..Maintained visually appealing and effective displays for the entire store.

09/1992 to 1993 Center Manager America's Cash Express | City, STATE,

Check cashing business Excellent cash handling and customer service skills. Provided on-site training Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies, and confidential information for general client lists.Led sales calls with team members to establish sales and customer retention goals.Generated monthly and annual sales reports.Maintained friendly and professional customer interactions.

Education
Expected in 2015 Bachelor | Business Wiley College, Marshall, Texas GPA: Shreveport, La Associate of Science Accounting Phi Theta Kappa Honor Society Member of Student Governor Association, Student Services Academic Achievement Honor Roll Fall 12 / GPA 3.8 Pat Goin's Beauty School 2005 Shreveport, La Student/ graduate .

Coursework in Organizational Management Program

Expected in 2013 Associate of Science | Accounting Southern University at Shreveport , Shreveport , LA GPA:

Accounting major with studies Coursework in International Finance, Statistics and MicroeconomicsCoursework in Fundamentals of Communication, Strategic Sales and Retail Marketing3.8 GPA

Academic Achievement Honor Roll Academic Achievement Award

Professional Affiliations

Phi Theta Kappa Honor Society Member of Student Governor Association, Student Services Member, Alumni Association

Skills

Air Force personnel , basic, Billing, Call Center, cash handling, Cashier, color, strong communication skills, computer troubleshooting, contracts, clients, Customer Services, Customer Service, customer service skills, Detail-oriented, Documentation, filing, financial, financial management, Focus, forms, general office, image, leadership, Listening, Market, materials, exchange, 2000, Multi-Tasking, Office skills, organizing, Organizational, personnel, printer, problem resolution, Problem Solving, Quality, Express, recording, safety, selling, scheduling, secretarial, Self-motivated, supervision, answer phones, telephone, Phone Skills, transportation, typing, verbal communication skills, written, excellent written

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Resume Overview

School Attended

  • Wiley College
  • Southern University at Shreveport

Job Titles Held:

  • Cosmetologist
  • Student Worker
  • Stylist
  • Stylist
  • Customer Services Representative
  • Customer Service Representative
  • Hospital Unit Clerk Unit Clerk
  • Cashier
  • Customer Service Representative
  • Customer Service Representative
  • Station Manager
  • Center Manager

Degrees

  • Bachelor
  • Associate of Science

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