A natural leader with extensive customer relations experience and sales and administrative expertise. Ample familiarity in Microsoft Office, QuickBooks, multiple operating systems and CRM software. Possess easily transferrable skills including, strong interpersonal communication, and listening skills, time management, and organizational skills, customer service skills, and a high level of enthusiasm, drive and determination.
August 2014 to CurrentSaint Jude Medical － Plymouth, MN
Research and properly identify all new HCP requests or apply edits to existing HCP information based on fact finding into the master HCP database accurately and within the specified SLAs; adhere to policy guidelines for data integrity.
Strategically and tactically manage enterprise data, ensuring high levels of data quality and integrity, availability, up to date domain current state, and consistent enterprise consumption.
Identify, analyze and report/resolve data issues, related to uniqueness, integrity, accuracy, consistency and completeness.
Facilitate system merges and research of requested data, HCP and Heath care organization data, in conjunction with managers and technical teams, as necessary.
Demonstrate cross functional knowledge to triage any issues and manage relationships by providing single point of contact resolution to all partners.
Participate in system user acceptance testing and assist in developing test scripts/scenarios as requested.
Develop and maintain training materials and conduct training to associates when requested
Supports Data Governance by ensuring compliance with the enterprise data governance standards, processes, procedures, through joint leadership in the Project and IT governance processes.
Corporate Customer Service January 2013 to June 2014Oxygen Plus Inc － Minnetonka Chanhassen, MN
Provide and execute expected Executive Administrative duties while conveying initiative to guarantee general office tasks are completed by team
Manage and maintain customer records and create electronic files in company database(s)
Deliver premier customer service by managing multiple phone lines, taking sales orders through numerous venues, completing all shipping procedures, and ensuring top performance from the warehouse.
Administer and lead sales and marketing initiatives
Responsible for compiling confidential information and generating documents in relation to completed blood work
Collected confidential patient information via phone and advised which tests would correlate with concern
Assisted in creating new HealthCheckUSA web page as well as updating social media sites
Effectively collaborated with team members to create new event specials and ensure completion was met
Operations Manager October 2012 to June 2013Kiehl's － Minnetonka, MN
Responsible for company operations including, inventory management, vendor relations and employee development
Collaborated with Account Executives to obtain monthly reports and updates
Implemented monthly, weekly and daily sales objectives
Observed, coached, and motivated my team to ensure a high level of service, and achievement of sales goals
Assistant General Manager November 2001 to October 2012Clinique － Minnetonka Waconia, MN
Surpassed sales goals while maintaining customer retention
Continuously achieved top performance grades in all categories of Clinique care
Fit clients with a perfect skincare routine and administered makeovers while providing excellent customer service
Fostered and maintained an environment in which guests enjoyed high levels of service, and employees were motivated to deliver top performance
Analyzed and supervised daily operations and accounts to ensure friendly and efficient guest service
Managed accounts receivables and created sales and financial reports
Bachelors of Science : Business Administration and Marketing, 2014Crown CollegeCrown College 2014 Graduated with Bachelors of Science in Business Administration and Marketing
Sales, Customer Service, Receptionist, Retail Sales, Sales Coordinator, Sales Goals, Clients, Sales And, Operations, Accounts Receivables, Accounts To, Created Sales, Financial Reports, Receivables, Database, And Marketing, Marketing, Executive Administration, Executive Administrative, General Office, Lead Sales, Multiple Phone Lines, Premier, Sales Orders, Shipping, Acceptance Testing, Data Governance, Data Integrity, Data Quality, Fact, Fact Erp, Governance, Test Scripts, Testing, Training, UserAcceptance, User Acceptance Testing, Daily Sales, Inventory, Of Sales, Operations Manager, Sales Objectives, And Sales, Crm, Customer Relations, Customer Relationship Management, Microsoft Office, Ms Office, Natural, Organizational Skills, Quickbooks, Time Management