Customer-oriented, strategic-thinking operations and business professional with over ten years of experience in building relationships, cultivating partnerships, and growing profit channels. Multi-tasking and self-motivated leader with expertise on expanding network connections, introducing new products, implementing pricing models, inventory control and projections, turnaround management, territory development and revealing customer needs to deliver solutions.
Skills
Executive leadership
Business analysis
Operations administration
Revenue growth
Strategic business planning and coordination
Team building and employee coaching
Policy development
Education and Training
Campbell UniversityBuies Creek, NCExpected in 08/2008 ā āBachelor of Arts:Business Administration - GPA:
Experience
Universal Health Services - COO Chicago, IL, 04/2017 - Current
Crafted and monitored internal control systems.
Revitalized business plans and realigned company objectives to increase overall profits.
Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
Reviewed, analyzed, interpreted and conducted financial forecasting to explore strategic options and develop creative solutions to complex business issues.
Hired, trained, evaluated and retained high-performing, effective, and diverse team embodying organizational culture.
Served as strategic advisor and functional expert on critical strategic and operational matters.
Maintained productive relationships and communication channels across organization.
Fostered proactive attitude and future-focused thinking among staff to develop high-performing diverse teams and deliver on ambitious goals in a fast-paced environment.
Maximized profits through reducing cost of goods sold and shipping expenditures.
Developed operational policies and processes, guaranteeing staff maintained compliance with federal, state, and local laws and regulations.
Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
Collaborated with teammates to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Strengthened operational efficiencies and traceability, developing organization systems for financial records and sales reports.
Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
Conducted performance reviews providing coaching and feedback to benefit both company and teammate.
Implemented conflict-resolution tactics by cooperating with customers and teammates to achieve objectives.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Delivered positive customer experiences by implementing effective quality assurance practices.
Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
Boosted company efficiency through technology upgrades and process improvements.
Contributed to development and evaluation of service level agreements that complied with established operational parameters.
Recruited, trained and motivated 30 person team handling all billing and coding procedures.
Boosted team productivity and success by establishing strong and trusted connections.
Completed audits every week to check registrations, verifications and denials.
Team leadership
Developed team schedules, managed timekeeping and administered bi-weekly payroll.
Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives..
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Conducted annual performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
Distributed company correspondence and updates to reinforce and apprise departments of corporate objectives and developments.
Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
Automated office operations to manage client correspondence, record tracking and data communications.
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