Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Customer-oriented, strategic-thinking operations and business professional with over ten years of experience in building relationships, cultivating partnerships, and growing profit channels. Multi-tasking and self-motivated leader with expertise on expanding network connections, introducing new products, implementing pricing models, inventory control and projections, turnaround management, territory development and revealing customer needs to deliver solutions.

Skills
  • Executive leadership
  • Business analysis
  • Operations administration
  • Revenue growth
  • Strategic business planning and coordination
  • Team building and employee coaching
  • Policy development
Education and Training
Campbell University Buies Creek, NC Expected in 08/2008 Bachelor of Arts : Business Administration - GPA :
Experience
Universal Health Services - COO
Chicago, IL, 04/2017 - Current
  • Crafted and monitored internal control systems.
  • Revitalized business plans and realigned company objectives to increase overall profits.
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Reviewed, analyzed, interpreted and conducted financial forecasting to explore strategic options and develop creative solutions to complex business issues.
  • Hired, trained, evaluated and retained high-performing, effective, and diverse team embodying organizational culture.
  • Served as strategic advisor and functional expert on critical strategic and operational matters.
  • Maintained productive relationships and communication channels across organization.
  • Fostered proactive attitude and future-focused thinking among staff to develop high-performing diverse teams and deliver on ambitious goals in a fast-paced environment.
  • Maximized profits through reducing cost of goods sold and shipping expenditures.
  • Developed operational policies and processes, guaranteeing staff maintained compliance with federal, state, and local laws and regulations.
  • Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
Asapp - Revenue Operations Manager
Austin, TX, 04/2014 - 01/2017
  • Collaborated with teammates to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Strengthened operational efficiencies and traceability, developing organization systems for financial records and sales reports.
  • Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
  • Conducted performance reviews providing coaching and feedback to benefit both company and teammate.
  • Implemented conflict-resolution tactics by cooperating with customers and teammates to achieve objectives.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Boosted company efficiency through technology upgrades and process improvements.
  • Contributed to development and evaluation of service level agreements that complied with established operational parameters.
Behavior Health Network - Revenue Cycle Supervisor
Ludlow, MA, 12/2009 - 04/2014
  • Recruited, trained and motivated 30 person team handling all billing and coding procedures.
  • Boosted team productivity and success by establishing strong and trusted connections.
  • Completed audits every week to check registrations, verifications and denials.
  • Team leadership
  • Developed team schedules, managed timekeeping and administered bi-weekly payroll.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives..
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Conducted annual performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Distributed company correspondence and updates to reinforce and apprise departments of corporate objectives and developments.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Automated office operations to manage client correspondence, record tracking and data communications.

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Resume Overview

School Attended

  • Campbell University

Job Titles Held:

  • COO
  • Revenue Operations Manager
  • Revenue Cycle Supervisor

Degrees

  • Bachelor of Arts

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