Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Professional Summary
Career Focus Excellent communication and computer skills; ability to work independently or part of a team to meet deadlines. Dedicated to enhancing underwriting department operations with an analytical and disciplined approach. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries.
Skills
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CRM Experience
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Work History
Contractor, 09/2020 - Current
Hcl Technologies Ltd. – Monroe, IL,
Hcl Technologies Ltd. – Monroe, IL,
Gaming Projects:
- Responsible for making sure that forums and games have a nice, friendly atmosphere and tools to help keep forums and game as enjoyable as possible.
E-commerce Projects:
- Provide knowledgeable answers to customer phone, ticket and e-mail inquiries regarding products and brands.
- Follow-up on orders and liaise with customers, etc.
- Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry.
- Manage ongoing customer relationships utilizing CRM tools.
- Develop collaborative, positive working relationships with staff.
- Primary contact for customer inquiries about products and brands.
- Able to communicate concisely company policies.
- Maintain and update regular client correspondence.
Content Moderation Projects:
- Managed content distribution to online channels and social media platforms.
- Used content management system to analyze user engagement and website traffic metrics.
- Approved, reviewed and edited content flowing to website.
- Directed content of website by gathering information and integrating data from other departments.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
CSR1, Maximus, Inc. – Wichita, KS,
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints. Knowing products inside and out so that I can answer questions.
- Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support.
Dispatcher, Aurora – Mountain View, CA,
- Answered more than 200 calls each day. Kept track of all personnel in the field and all completed deliveries or delays.
- Trained, mentored and guided junior employees in proper procedures and daily work performance.
- Documented all changes in computer tracking system.
- Directed activities related to dispatching, routing and tracking fleet vehicles.
- Evaluated and adjusted routes to achieve daily objectives.
- Directed investigations to verify and resolve customer or shipper complaints.
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
Athletics Administrative Assistant, Hampton University – City, STATE,
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Analyzed departmental documents for appropriate distribution and filing.
- Entered details such as payments, account information and call logs into computer system.
- Copied, logged and scanned supporting documentation.
- Researched and updated all required materials needed for firm and partners.
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.
- Verified data integrity and accuracy.
Education
High School Diploma: , Expected in 07/2010
Bruton High School - Williamsburg, VA
Bruton High School - Williamsburg, VA
C.N.A Certification : Medical, Expected in 07/2010
New Horizons - Hampton, VA,
New Horizons - Hampton, VA,
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School Attended
- Bruton High School
- New Horizons
Job Titles Held:
- Contractor
- CSR1
- Dispatcher
- Athletics Administrative Assistant
Degrees
- High School Diploma
- C.N.A Certification
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