An education and public relations major with over 12 years' experience providing excellent consumer services for various demographics including aged and disabled people seeking entry-level management position.
Oral and Written Presentations
*Proficiency in Microsoft suites
Helped more than 100 students reach their Individual Education Program goals.
02/2008 to 02/2015
Contracted CaregiverRESIDENTIAL LIVING, INC － Lithonia, GA
Supported client with customized patient teaching tools. Achieved departmental goals and objectives by instituting new processes and standards for care. Maintained all confidential personnel files, licensing and CPR compliance records. Acted as advocate and implemented total client care. Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement. Served as a liaison between client and physicians to assist patients in understanding their daily living plans. Evaluated health education needs of and provided necessary training and instruction. Maintained client privacy and confidential information. Monitoring, evaluating and ensuring the health and social development of disabled individuals Develop, train and implement daily living skills to successfully accomplish annual goals and objectives; Provide administrative support for billing Medicaid; Utilizing Microsoft Word and Excel to maintain daily activity, medical and social development records; Ensuring that all travel arrangements for appointments are made and kept through automated systems; Maintain files, records schedules, and calendar using Microsoft Works and Excel; Maintain purchase cards in order to purchase supplies, materials, professional development classes, etc.
02/2006 to 02/2008
OwnerOSS Transportation － Lithonia, GAOversaw scheduling for the day-to-day activities of transportation for elderly and disabled clients. Negotiated contracts with outside providers to minimize costs to the company. Evaluated operational records and made scheduling adjustments to maximize efficiency. Drafted budgets, monitored costs and reduced expenses by 10%. Evaluated and reconfigured systems to support customer service and operational goals. Contacted customers prior to arrival to confirm and coordinate appointment times. Maintain
purchase orders for supplies and materials. Develop and maintain budget
by running reports and updating a record keeping. Track information,
log-in books, vehicle maintenance Transported elderly and disabled
individuals to/from medical appointments Maintain accurate records for
billing and payment using Micro-soft Word and Excel Ensure reimbursement
for mileage and handling travel arrangements for pickups Maintain
mileage records Maintain files, records, schedules and calendars for
arranged pickups Organize transportation routes for optimum efficiency
Manage contact information and networking through automation for
increasing business operation
08/1999 to 08/2005
TeacherDeKalb County Schools － Decatur, GADeveloped interesting course plans to meet academic, intellectual and social needs of special needs students. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Applied progressive teaching principles to a class of 29 students, improving standardized tests scores by 10% in six-month period. Performed student background reviews to develop tailored lessons based on student needs. Taught English Literature to grades 10-12. Used variety of teaching techniques to encourage student critical thinking and discussion in 8th grade World History course. Taught Creative writing to a diverse class of 20 students. Established and enforced rules for behavior and procedures for maintaining order among a class of 18 students. Developed, administered and corrected tests and quizzes in a timely manner. Coordinated after school tutoring hours with other teachers to help students in need of extra attention. Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Implemented student discipline measures, decreasing classroom disruptions by 80%. Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability. Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success.
01/1993 to 04/1997
TeacherFulton County Schools － Atlanta, GA
B.A: Public Relations MarketingGeorgia State university － atlantaPublic Relations Marketing
M.Ed: Special Education Behavior DisordersSpecial Education Behavior Disorders WOMEN'S ECONOMIC DEVELOPMENT ASSOC.
Certification in Business Management, Marketing, Bookkeeping
administrative, administrative support, automation, balance, billing, Bookkeeping, budget, Business Management, Communications Skills, Oral, conferences, Conflict Resolution, contracts, cooking, Curriculum Development, food safety, Functional, Goal Setting, instruction, lesson plans, Lesson Planning, Marketing, Material Development, materials, memory, Excel, PowerPoint, Word, Microsoft Word, Microsoft Works, networking, OCT 8, Organizational Skills, OSS, Presentations, progress, Quality Improvement, record keeping, Maintain files, requirement, TEACHER, Teaching, Transportation, travel arrangements, vehicle maintenance, Written