Certifications: Symantec Ghost Solution Suite, Mac OSX Technical Support, Windows 10, Management Skills (MSAP)
Systems: Windows XP/Vista/7/8/10, Server 2003-2016, Mac OSX 10.4 - 11, iOS, Android, Linux
Software: Microsoft Office Suite, Project, One-Note, Publisher, Lync, Skype, Box, ServiceNOW, Slack, Pharos Uniprint,
Office 365, Visio, Confluence, Track-it, Jira, Drupal CMS, Dreamweaver, Chrome, Firefox, Apple Remote Desktop,
Parallels, Virtual Box, SEP, Adept at quickly learning new software
Hardware: Diagnose and repair hardware on laptops and computers. Installed and troubleshot various components (RAM, Motherboards, PCI, HD, NIC).
Experienced with upgrading, building, maintaining, and configuring PC's, printers, scanners and peripherals.
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