Computer Lab Manager Resume Example
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COMPUTER LAB MANAGER
Accomplishments
- Over 15 years of IT experience in the areas of computer lab management, technical support, user services, employee management and instructional support.
- Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
- Quickly learn and master new technology; proficient in a range of computer systems, tools and testing methodologies.
- Expert in customer care/communications, problem solving, relationship building and user training and support
- Served 3 years as Chair of Communications for the UC Merced Staff Assembly Executive Board responsible for all communications to UCM Staff, including redesigning and updating the website.
Work History
Computer Lab Manager08/2005
to Current
Company Name – City, State
Company Name – City, State
- Responsible for maintaining and administering over 500 computer systems in 10 computer labs.
- Installed, configured, administered, and maintained hardware, software, printers and servers; Hardware and software troubleshooting and maintenance, created and updated system images.
- Responsible for the supervision of 15 student employees, including hiring, training, and staff development.
- Provide networking/desktop support and software installation/configuration for computer labs.
- Earned commendations for teamwork, flexibility and work excellence in providing IT support in labs.
- Developed policies, procedures and training documents for staff, students and faculty.
- Project Manager and Service Owner for Box.com, consulting with departments and created and led training workshops for over 600 employees in total.
Computer Lab Manager09/2003to 06/2005
Company Name – City, State
Company Name – City, State
- Maintained and administered computer lab hardware and software.
- Created presentations to provided class instruction on computer lab rules and procedures.
- Installed, configured, administered, and maintained hardware, software, printers and peripherals.
- Provided technical support for computers and equipment for all classrooms and offices at 2 schools Worked with vendors to troubleshoot hardware and created tickets for hardware replacements.
- Installed network equipment, including patching and activating ports for entire school district.
Computer Lab Technician10/2002
to 06/2003
Company Name – City, State
Company Name – City, State
- Maintained and administered computer lab hardware and software.
- Provided class instruction on computer lab rules and processes.
- Created computer based lesson plans for Math and English remediation.
- Maintained electronic grade books and attendance records.
Business Services Student Assistant08/2000
to 10/2002
Company Name
Company Name
- Installed, configured, and maintained computers, peripherals, notebooks, and office equipment for the Business Services staff.
- Created a technical manual on the Materials Management Information System (MMIS) used to train new employees.
- Coordinated communications with vendors and contractors to resolve conflicts.
- Shipped, received and issued supplies, maintained accurate inventory.
Registration Assistant08/2001
to 12/2001
Company Name – City, State
Company Name – City, State
- Assisted students with registration by providing excellent customer service Trained and supervised new student employees, delegated assignments Desktop publishing: advertisements, signs, flyers, posters, certificates and banners Assisted in outreach and recruitment activities; coordinated events and projects.
Instructional Support Technician Assistant10/2000
to 08/2001
Company Name – City, State
Company Name – City, State
- Managed computer lab customer relations Installed software and hardware; maintained and repaired computer systems and technical equipment Provided technical support to faculty, staff and students; assisted users with computer projects Created technical instruction manuals, spreadsheets, advertisements and proposals Delivered presentations and orientations; administered online assessment tests.
Student Services Clerk12/1998
to 08/2000
Company Name – City, State
Company Name – City, State
Warehouse Worker/Summer AidCompany Name
- DEPT.
- OF WATER RESOURCES June July 1997, 1998, 1999.
Education
Associate of Arts: PsychologyDecember 2001MERCED COLLEGE-
City,
State
- Associate's Degree
Technology Summary
Certifications:Symantec Ghost Solution Suite, Mac OSX Technical Support, Windows 10, Management Skills (MSAP)
Systems:Windows XP/Vista/7/8/10, Server 2003-2016, Mac OSX 10.4 - 11, iOS, Android, Linux
Software:Microsoft Office Suite, Project, One-Note, Publisher, Lync, Skype, Box, ServiceNOW, Slack, Pharos Uniprint,
Office 365, Visio, Confluence, Track-it, Jira, Drupal CMS, Dreamweaver, Chrome, Firefox, Apple Remote Desktop,
Parallels, Virtual Box, SEP, Adept at quickly learning new software
Hardware: Diagnose and repair hardware on laptops and computers. Installed and troubleshot various components (RAM, Motherboards, PCI, HD, NIC).
Experienced with upgrading, building, maintaining, and configuring PC's, printers, scanners and peripherals.
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Resume Strength
- Completeness
- Word choice
- Length
- Measurable results
- Strong summary
- Typos
Resume Overview
School Attended
- MERCED COLLEGE
Job Titles Held:
- Computer Lab Manager
- Computer Lab Technician
- Business Services Student Assistant
- Registration Assistant
- Instructional Support Technician Assistant
- Student Services Clerk
- Warehouse Worker/Summer Aid
Degrees
- Associate of Arts : Psychology December 2001
