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Computer Lab Manager Resume Example

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COMPUTER LAB MANAGER
Accomplishments
  • Over 15 years of IT experience in the areas of computer lab management, technical support, user services, employee management and instructional support.
  • Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
  • Quickly learn and master new technology; proficient in a range of computer systems, tools and testing methodologies.
  • Expert in customer care/communications, problem solving, relationship building and user training and support
  • Served 3 years as Chair of Communications for the UC Merced Staff Assembly Executive Board responsible for all communications to UCM Staff, including redesigning and updating the website.
Work History
Computer Lab Manager 08/2005 to Current
UNIVERSITY OF CALIFORNIA, MERCED – Merced, CA
  • Responsible for maintaining and administering over 500 computer systems in 10 computer labs.
  • Installed, configured, administered, and maintained hardware, software, printers and servers; Hardware and software troubleshooting and maintenance, created and updated system images.
  • Responsible for the supervision of 15 student employees, including hiring, training, and staff development.
  • Provide networking/desktop support and software installation/configuration for computer labs.
  • Earned commendations for teamwork, flexibility and work excellence in providing IT support in labs.
  • Developed policies, procedures and training documents for staff, students and faculty.
  • Project Manager and Service Owner for Box.com, consulting with departments and created and led training workshops for over 600 employees in total.
Computer Lab Manager 09/2003 to 06/2005
WEAVER UNION SCHOOL DISTRICT – Merced, CA
  • Maintained and administered computer lab hardware and software.
  • Created presentations to provided class instruction on computer lab rules and procedures.
  • Installed, configured, administered, and maintained hardware, software, printers and peripherals.
  • Provided technical support for computers and equipment for all classrooms and offices at 2 schools Worked with vendors to troubleshoot hardware and created tickets for hardware replacements.
  • Installed network equipment, including patching and activating ports for entire school district.
Computer Lab Technician 10/2002 to 06/2003
BRYANT MIDDLE SCHOOL – Dos Palos, CA
  • Maintained and administered computer lab hardware and software.
  • Provided class instruction on computer lab rules and processes.
  • Created computer based lesson plans for Math and English remediation.
  • Maintained electronic grade books and attendance records.
Business Services Student Assistant 08/2000 to 10/2002
STATE OF CALIFORNIA-DEPT. OF WATER RESOURCES
  • Installed, configured, and maintained computers, peripherals, notebooks, and office equipment for the Business Services staff.
  • Created a technical manual on the Materials Management Information System (MMIS) used to train new employees.
  • Coordinated communications with vendors and contractors to resolve conflicts.
  • Shipped, received and issued supplies, maintained accurate inventory.
Registration Assistant 08/2001 to 12/2001
MERCED COLLEGE – Los Banos, CA
  • Assisted students with registration by providing excellent customer service Trained and supervised new student employees, delegated assignments Desktop publishing: advertisements, signs, flyers, posters, certificates and banners Assisted in outreach and recruitment activities; coordinated events and projects.
Instructional Support Technician Assistant 10/2000 to 08/2001
MERCED COLLEGE – Los Banos, CA
  • Managed computer lab customer relations Installed software and hardware; maintained and repaired computer systems and technical equipment Provided technical support to faculty, staff and students; assisted users with computer projects Created technical instruction manuals, spreadsheets, advertisements and proposals Delivered presentations and orientations; administered online assessment tests.
Student Services Clerk 12/1998 to 08/2000
MERCED COLLEGE – Merced, CA
Warehouse Worker/Summer Aid STATE OF CALIFORNIA
  • DEPT.
  • OF WATER RESOURCES June ­ July 1997, 1998, 1999.
Education
Associate of Arts: Psychology December 2001 MERCED COLLEGE - Merced, CA
  • Associate's Degree
Technology Summary

Certifications: Symantec Ghost Solution Suite, Mac OSX Technical Support, Windows 10, Management Skills (MSAP)

Systems: Windows XP/Vista/7/8/10, Server 2003-2016, Mac OSX 10.4 - 11, iOS, Android, Linux

Software: Microsoft Office Suite, Project, One-Note, Publisher, Lync, Skype, Box, ServiceNOW, Slack, Pharos Uniprint,
Office 365, Visio, Confluence, Track-it, Jira, Drupal CMS, Dreamweaver, Chrome, Firefox, Apple Remote Desktop,
Parallels, Virtual Box, SEP, Adept at quickly learning new software

Hardware: Diagnose and repair hardware on laptops and computers.   Installed and troubleshot various components (RAM, Motherboards, PCI, HD, NIC).
Experienced with upgrading, building, maintaining, and configuring PC's, printers, scanners and peripherals.

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Resume Overview

Companies Worked For:

  • UNIVERSITY OF CALIFORNIA, MERCED
  • WEAVER UNION SCHOOL DISTRICT
  • BRYANT MIDDLE SCHOOL
  • STATE OF CALIFORNIA-DEPT. OF WATER RESOURCES
  • MERCED COLLEGE
  • STATE OF CALIFORNIA

School Attended

  • MERCED COLLEGE

Job Titles Held:

  • Computer Lab Manager
  • Computer Lab Technician
  • Business Services Student Assistant
  • Registration Assistant
  • Instructional Support Technician Assistant
  • Student Services Clerk
  • Warehouse Worker/Summer Aid

Degrees

  • Associate of Arts : Psychology December 2001

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