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Commercial Account Manager Resume Example

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COMMERCIAL ACCOUNT MANAGER
Professional Summary
Skills
Work History
Commercial Account ManagerRoberts & Crow Inc. – Dallas, TX
  • Reported policy changes and company conditions affecting customer satisfaction.
  • Negotiated production goals for new policies and policy renewals with business development manager.
  • Implemented improvements in manual and electronic billing procedures.
  • Led cross-departmental and divisional workflows supporting risk management.
  • Collected all premiums on or before effective date of coverage.
  • Mentored [Number] entry-level brokers.
  • Capitalized on upsell opportunities with offers of [Type] support and additional insurance policy options.
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
Wrap up Administrator (ROCIP/OCIP Programs)Willis Tower Fka Hilb Rogal & Hobbs – Austin, TX
  • Performed complex financial and budget analysis to determine budget requirements, improve internal controls and justify requested funding from [Number] departments while managing $[Number] annual budget and supervising [Number] accounts payable clerks.
  • Reviewed weekly and monthly budget performance reports, ensuring all departments and agencies operated within allocated budgets and investigated excessive expenses and reporting discrepancies.
  • Created systems to organize municipal bond transactions and sales to strengthen operational efficiencies.
  • Analyzed financial information related to payroll, capital projects, operating expenses, professional service contracts and office supplies and equipment to examine budget needs.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Improved quality processes for increased efficiency and effectiveness.
  • Engaged client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact.
  • Developed strategy and managed market communications that drove product demand.
  • Developed, updated and maintained database of existing and potential customers in [Software].
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
  • Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy.
Broker AssociateMarsh & McLennan – Atlanta, GA
11/2012 to Current
Senior Customer Engagement RepresentativeTuesday Morning Inc. – Lakeway, TX
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Ensured efficient and timely replenishment of sales floor merchandise.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Educated customers on promotions to enhance sales.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Provided exceptional services to ensure pleasant shopping experiences and adhere to company protocol.
  • Worked closely with [Job title] to solve problems and handle customer concerns.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Trained in loss prevention, visual merchandising and general sales skills.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Education
Bachelor of Arts: CommunicationsUniversity of Central Florida - Orlando, FL
  • Graduated with 3.2 GPA
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Resume Overview

Companies Worked For:

  • Roberts & Crow Inc.
  • Willis Tower Fka Hilb Rogal & Hobbs
  • Marsh & McLennan
  • Tuesday Morning Inc.

School Attended

  • University of Central Florida

Job Titles Held:

  • Commercial Account Manager
  • Wrap up Administrator (ROCIP/OCIP Programs)
  • Broker Associate
  • Senior Customer Engagement Representative

Degrees

  • Bachelor of Arts : Communications

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