Performed complex financial and budget analysis to determine budget requirements, improve internal controls and justify requested funding from [Number] departments while managing $[Number] annual budget and supervising [Number] accounts payable clerks.
Reviewed weekly and monthly budget performance reports, ensuring all departments and agencies operated within allocated budgets and investigated excessive expenses and reporting discrepancies.
Created systems to organize municipal bond transactions and sales to strengthen operational efficiencies.
Analyzed financial information related to payroll, capital projects, operating expenses, professional service contracts and office supplies and equipment to examine budget needs.
Managed and archived quality documentation and participated in internal and external quality audits.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
Improved quality processes for increased efficiency and effectiveness.
Engaged client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact.
Developed strategy and managed market communications that drove product demand.
Developed, updated and maintained database of existing and potential customers in [Software].
Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy.
Broker AssociateMarsh & McLennan – Atlanta, GA
11/2012 to Current
Senior Customer Engagement RepresentativeTuesday Morning Inc. – Lakeway, TX
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
Assisted customers with locating and choosing merchandise in any store department.
Ensured efficient and timely replenishment of sales floor merchandise.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Educated customers on promotions to enhance sales.
Actively engaged customers to provide general assistance and information on store merchandise.
Provided exceptional services to ensure pleasant shopping experiences and adhere to company protocol.
Worked closely with [Job title] to solve problems and handle customer concerns.
Greeted customers, helped locate merchandise and suggested suitable options.
Trained in loss prevention, visual merchandising and general sales skills.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Bachelor of Arts: CommunicationsUniversity of Central Florida - Orlando, FL
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Companies Worked For:
Roberts & Crow Inc.
Willis Tower Fka Hilb Rogal & Hobbs
Marsh & McLennan
Tuesday Morning Inc.
University of Central Florida
Job Titles Held:
Commercial Account Manager
Wrap up Administrator (ROCIP/OCIP Programs)
Senior Customer Engagement Representative
Bachelor of Arts : Communications
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