LiveCareer-Resume

collision estimator resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Motivated individual promoting well-rounded skill set including Customer Service and Finances. Always ready and willing to pitch in and perform above expectations. "Currently pursuing jobs that compensate based on interaction, rapport, and work ethic."

Extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers / individual needs.

Technologically-savvy with computers, Microsoft Word and Excel. Proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions.

Skills
  • Direct sales
  • Profit, Loss and EBITDA accountability
  • Staff leadership
  • Data Entry
  • Account management
  • Report Creation
  • Recruiting and hiring
  • Purchasing and planning
  • Supervision and training
Experience
Collision Estimator, 05/2021 - Current
Penske Automotive Group Mentor, OH,
  • Conducted final quality control check of vehicles prior to customer delivery.
  • Advised customers of repair plans, discussing payment options to finalize work orders.
  • Evaluated different repair methodologies to create collision estimates for damages.
  • Used buffing tools, including PDR Rods to repair dents on vehicle doors and panels.
  • Inspected automotive repairs to match paint and maintain body appearance.
  • Maintained and recorded costs of materials and supplies to assist with job costing and revenue projections.
  • Assisted customers with setting up rental cars for duration of repairs.
  • Calculated damage and claim values with CCC.
Service Advisor (Estimator), 08/2020 - 05/2021
Caliber Collision City, STATE,
  • See previous advisor information
Service Advisor (Estimator), 08/2019 - 07/2020
Caliber Collision City, STATE,
  • Changed from Center Manager to Service advisor to generate more gross income.
  • Achieved an Overall Customer service index of over 97% in the course of 11 months, thousands of customer vehicle face-to-face deliveries, with almost $3 million in sales working as a Collision Estimator, while handling repair contracts with insurance and following strict guidelines as per State and Federal requirements.
  • Initiated face-to-face interaction daily while writing estimates, as well as face-to-face interaction with the completed repairs, assuring customer satisfaction before finishing the repair transaction.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Updated customers and insurance companies on a daily basis via phone, text and email.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Immediately escalated incidents to remain compliant with company's standard procedures and processes.
  • Oversaw warranty counseling process to manage expense controls.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Center Manager / Estimator, 02/2014 - 07/2019
Caliber Collision City, STATE,
  • Supervised a workforce of 9 to 15 employees on a daily basis.
  • Reviewed and submitted weekly payroll with commissioned technicians and hourly workers.
  • Motivated and led team members to work together to achieve the highest customer service metrics in order to restore customers to the rhythm of their lives.
  • Coordinated budgets, managed EBITDA, gross profits per job, assembled Excel spreadsheet data to inform Regional Performance Managers monthly.
  • Evaluated building condition, workflow and service quality to keep operations in compliance with requirements of OSHA and Caliber.
  • Kept shop facility clean, safe and well-organized to provide professional impression to all patrons entering or passing by.
  • Assembled weekly shop meetings and daily production meetings to maximize productivity in the workplace.
  • Wrote daily estimates for insurance and customer pay, differentiated pricing and structure based on the specific contracts / guidelines for each insurance company.
  • Conducted staff evaluations to determine promotions and realignments or reductions in workforce.
  • Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
Waiter / Bartender, 01/2012 - 02/2014
P.F. Chang's China Bistro Inc. City, STATE,
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Cleaned establishment, printed sales reports, counted cash drawers, and took inventory to prepare bar for next shift.
  • Handled complaints and disputes from customers to promote customer satisfaction.
  • Promoted products to customers to enhance bill totals with high-profit items.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
Education and Training
: Business And Psychology - Double Major, Expected in 05/2014
-
Colorado State University - Fort Collins, CO
GPA:
Status -
High School Diploma: , Expected in 05/2009
-
Greeley West High School - Greeley, CO
GPA:
Status -

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Resume Overview

School Attended

  • Colorado State University
  • Greeley West High School

Job Titles Held:

  • Collision Estimator
  • Service Advisor (Estimator)
  • Service Advisor (Estimator)
  • Center Manager / Estimator
  • Waiter / Bartender

Degrees

  • High School Diploma

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