LiveCareer-Resume

collision estimator resume example with 12+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Hands-on Collision Estimator with knowledge of diagnostic automotive tools, repair costs and parts ordering. Efficiency-driven, highly accurate and well-organized with open and clear communication style and self-motivated approach. Mechanically inclined with good work ethic. Seasoned Auto Damage Appraiser skilled in evaluating and documenting vehicle damage. Brings [42] years of exceptional customer service combined with effective communication and firm command of industry best practices. Talented negotiator with [42] years of industry success. Skilled at performing speedy and accurate damage estimates for automobiles. Experienced in gathering paperwork, setting appointments and organizing rental cars. Highly-motivated employee with desire to take on new chJessicages. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • Repair Negotiations
  • Total Loss Understanding
  • Complex Claims Experience
  • Appraisal Writing
  • Planning & Organizing
  • People Skills
  • Friendly, Positive Attitude
  • Reliable & Trustworthy
  • Supervision & Leadership
  • Customer Service
  • Computer Skills
  • Flexible Schedule
  • Good Work Ethic
Experience
06/2019 to Current Collision Estimator Autonation, Inc. | North Bethesda, MD,
  • Reviewed factual information to determine costs to repair applicable damages.
  • Adhered to DRP insurance procedures and rates applicable to estimates.
  • Evaluated different repair methodologies to create collision estimates for damages.
  • Advised customers of repair plans, discussing payment options to finalize work orders.
  • Took photographs and wrote detailed summaries to document damage.
  • Calculated damage and claim values with [Software].
  • Appraised wide range of vans, light trucks and passenger cars.
  • Analyzed blueprints and other documentation to prepare time, cost and labor estimates.
  • Reviewed material and labor costs to help make build-or-buy decisions.
  • Conferred with staff and management to coordinate business operations.
  • Maintained confidentiality of client and prospective client information, protecting individual interests and business partnerships.
  • Prepared estimates used by management for planning, budgeting and scheduling work.
  • Used strong communication skills to negotiate final damage estimates and shop repair costs.
  • Conducted final quality control check of vehicles prior to customer delivery.
04/2018 to 06/2019 Body Shop Manager Dent Wizard International | Manchester, CT,
  • Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
  • Directed day-to-day operations, maintenance, equipment functionality and financial management.
  • Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
  • Wrote complete and accurate cost estimates for labor and parts.
  • Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
  • Greeted customers and took time to answer questions.
  • Hired and trained technicians, monitoring and evaluating job performance.
  • Selected vendors with largest inventory, best prices and quickest delivery, building lasting relationships.
  • Oversaw ordering of repair parts and tools for shop to maintain adequate inventory levels.
  • Assisted in developing effective marketing strategies to increase business.
01/2011 to 04/2018 Body Shop Manager Dent Wizard International | Manheim, PA,
  • Built and maintained sound business relationships with vendors and suppliers.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Facilitated prompt resolution of customer problems and complaints.
  • Supervised daily operations by establishing procedures and monitoring team performance.
  • Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
  • Directed day-to-day operations, maintenance, equipment functionality and financial management.
  • Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
  • Wrote complete and accurate cost estimates for labor and parts.
  • Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
  • Communicated effectively with insurance companies, documenting in detail each process of repair.
  • Greeted customers and took time to answer questions.
  • Oversaw ordering of repair parts and tools for shop to maintain adequate inventory levels.
  • Selected vendors with largest inventory, best prices and quickest delivery, building lasting relationships.
Education and Training
Expected in GED | Petal High School, Petal, MS GPA:
Certifications
  • I-car Gold Training - [current]

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Resume Overview

School Attended

  • Petal High School

Job Titles Held:

  • Collision Estimator
  • Body Shop Manager
  • Body Shop Manager

Degrees

  • GED

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