Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Motivated Customer Service Representative professional possessing a strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions. Customer Service Representative who achieves high levels of customer satisfaction. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Skills
Cash handling expertise
Advanced clerical knowledge
Rapid 10-key data entry
Rapid data entry skills
35 WPM typing speed
Compliance, banking laws and regulations
Goal-oriented
Self-sufficient
Positive
Cheerful
People-oriented
Detail-oriented
Excellent time management skills
Skilled in call center operations
Customer interface expertise
Multi-line phone operation proficiency
Exceptional workflow management
Adheres to customer service procedures
Committed to maintaining data integrity
Marketing savvy
Strong problem solving aptitude
Work History
07/2013 to 08/2014CollectorHalifax Health | Deltona, FL,
Responsible for servicing outbound and inbound collection calls related to "HIGH RISK" accounts that are 90-120 days past due, while maintaining good customer relations with the borrower.
Exhibited exemplary customer service while initiating outbound calls and receiving inbound calls from customers.
Conducted conversations with customers regarding resolution of delinquency and education of contractual terms and obligations.
Verified customer personal contact information and accurately documented customer conversation into collection system.
Researched account payment histories, collateral protection insurance and misapplied payments.
Accurately quoted account payoffs and escalated customer calls.
Collected member loan payments.
Maintained friendly and professional customer interactions.
Handled various accounting transactions.
11/2011 to 07/2013CUSTOMER SERVICE/CASHIERKROGER | City, STATE,
Operated a cash register for cash, check and credit card transactions
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Identified potential shoplifters and alerted management.
Trained new sales associates each quarter.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
Followed merchandising guidelines to present visually appealing displays.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Maintained established merchandising standards, including window, sales floor and promotional displays.
Tender customer transactions in quick and efficient manners.
Follow all company policies and procedures in regards to safety.
Understand and follow company guidelines on tendering electronic funds transactions. (i.e. Credit/Debit, EBT, Gift Cards). Also tendering and processing cash Transactions, check transactions.
Understand and adhere to guidelines on accepting and tendering vendor coupons.
Understand and adhere to guidelines on tendering coin star vouchers.
Understand and adhere to the company's limits on cash shortages and works honestly and effectively to control loss.
Understand and adhere to shrink guidelines as relates to front end operation
Described product to customers and accurately explained details and care of merchandise.
Provided an elevated customer experience to generate a loyal clientèle.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Assisted customers with food selection, inquiries and order customization requests.
Built long-term customer relationships and advised customers on purchases and promotions.
Current to CurrentCustomer Services / CashierKroger Dallas Tx | , ,
Education
Expected in 2013High School Diploma | RED OAK HIGH SCHOOL, DALLAS, TEXASGPA:
High School or Equivalent: Diploma
Skills
10-key by touch, AS400, Baan, Cashier, Computer Knowledge, Credit, customer relations, Customer Service, Data Entry, Debit, Filing, funds, insurance, Lotus, Access, Excel, Power Point, Publisher, Windows, MS Word, works, policies, quick, receiving, safety, Tender, Typing 35 wpm, Word Perfect
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