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Clinical Intake Specialist Resume Example

Resume Score: 80%

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CO
CLINICAL INTAKE SPECIALIST
Professional Summary

Well-regarded skills in providing optimum patient care and committed to continued professional training.

I have spent many years in the military working in many settings internationally and performing various leadership positions with applied management skills.

I also have worked as a volunteer firefighter and EMT within my community performing task and training as a valued member of a team within the department.

My most recent medical field work involved working with and for veterans to ensure that they received the necessary care by running clinic in various locations in the Western United States and administratively helping with the processing of their medical information for disability claims.

I have most recently gained significant knowledge within the nursing field working as a full-time contract nurse on a Medical Surgical/Pediatric Unit and through my clinicals and skills labs within my nursing program.

I have learned valued patient care techniques allowing me to ensure compatible care for both patients and families.

Throughout my many years of military service, fire service and clinical service I have been able to hone my leadership and management skills.

I am very capable of running a shift or clinic on my own with the help of a very capable team. I also have various administrative skills that have allowed me to understand and prove my skills within the inner workings of an office and clinical setting.

I take great pride in being punctual and working well with others. I value the honesty and integrity of my team and take all considerations from them very seriously when making decisions.

Capable [Job Title] adept at handling all medical administrative needs for busy [Type] practice. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills.

Highly organized [Job Title] knowledgeable about healthcare processes and administrative requirements. Qualified to deal with insurance documentation, update charts and manage business correspondence. Pursued opportunity to learn [Language] to enhance support of [Type] populations.

Goal-oriented and welcoming with proven history of modernizing traditional offices to maximize patient satisfaction. Dedicated to organization and collaboration with over [Number] years in [Type] industry. Trained in [Software] with excellent [Area of expertise] skills. Meticulous [Job title] with [Number] years of experience in [Type] industry. Fantastic attention to detail, collaboration skills and typing ability. Committed to streamlining organizational procedures to optimize office settings.

Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in [Software].

Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Proven skills in [Type] and [Type] environments with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills.

Senior [Job Title] and outstanding performer in [Skill] and [Skill] within [Industry]. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of [Type] business. Recognized for inspiring management team members to excel and encouraging creative work environments.

[Job Title] with over [Number] years of successful experience in [Skill] and [Skill]. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in [Area of study].

Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

Multi-talented [Job Title] consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Work History
Veterans Evaluations Services - Clinical Intake SpecialistColorado Springs, CO11/2014 - 11/2015
  • Worked as clinical intake specialist performing administration duties to set-up and run clinics for entire Western Region for Veterans Administration servicing veterans with their disability claims
  • Also performed minor nursing duties such as vitals, changing and scheduling follow-up appointments
  • Also provided information and counseling to veterans on how to follow-up with paperwork, appointments, and claims
  • Increased office productivity by transcribing over 100+ daily meetings and appointments and implementing organizational systems for documents
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed
  • Received, recorded and addressed incoming and outgoing communication via telephone and email
  • Coordinated front office duties, including customer service, patient scheduling and billing
  • Organized paperwork such as charts and reports for office and patient needs
  • Supported providers in outpatient medical office through coordinating all administrative operations
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
  • Collaborated with assistants and contracted doctors and nurse practitioners to prepare and set up rooms with adequate supplies and equipment
  • Maintained current and accurate medical records for over 200+ patients
  • Managed financial documentations such as expense reports and invoices
  • Carried out front office duties utilizing data entry skills in framework of medical database
  • Organized patient files and streamlined operations to improve efficiency
  • Answered phone calls and messages for 20+-physician contracted medical office locations, scheduling appointments and handling patient inquiries
  • Managed master calendar and scheduled appointments for 100+ providers based on optimal patient loads and clinician availability
  • Located, checked in and pulled medical records for patient appointments and incomplete charts
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments
  • Enhanced office efficiency by handling 50+ callers per day
  • Coordinated patient scheduling, check-in, check-out and payments for billing
  • Completed skilled administrative work to support all office staff and operational requirements
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience
  • Managed master calendar and scheduled appointments for 100+ providers based on optimal patient loads and clinician availability
  • Collaborated with assistants and contracted doctors and nurse practitioners to prepare and set up rooms with adequate supplies and equipment
U. S. Army - 88 Motor Transport OperatorColorado Springs, CO03/2007 - 04/2015
  • Performed duties as squad leader, driver, maintenance specialist
  • Lead troops as gun- truck commander during deployment
  • Performed duties as team chief for convoys, along with many other required staffing, management, leadership, and skills required for mission completion
  • Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times
  • Maintained organized, clean and professional vehicle to protect company reputation with customers
  • Answered roadside assistance calls for tows and other vehicle support
  • Fastened chains, straps, covers and binders to secure load during transit
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements
  • Maintained telephone and radio contact with supervisor to receive delivery instructions
  • Secured vehicle to tow truck and checked all attachments for safe operation
  • Reported driving hours and load data into shift logs for submission to Maintenance Chief, maintaining high level of accuracy and detail
  • Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions
  • Completed basic maintenance and minor repairs to keep vehicle neat and running properly
  • Operated heavy-wheeled equipment safely and efficiently on team of 30+ employees
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns
  • Demonstrated safe driving by following all regulations and safety procedures, resulting in zero accidents over 12 years
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards
  • Completed routine maintenance on truck to keep in working order, including fueling and recharging batteries
  • Used GPS system to plan travel routes in accordance with bulk cargo transportation laws
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across 10,000+-mile transports
  • Verified contents of inventory loads against shipping papers
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
  • Developed and cultivated strong customer relationships through interpersonal, active listening and communication skills
  • Complied with all truck driving rules as well as company policies and procedures regarding safe vehicle operations
  • Operated with safety and skill to avoid accidents and delays
  • Completed preventive maintenance checks and basic repairs to vehicles
  • Inspected load security and checked for any damages
  • Operated heavy wheeled wrecker trucks to tow HEMMT, PLS, HUMMV, and 18-wheeled Semi's
  • Inspected vehicle before and after every trip and conducted minor repairs, including oil changes and routine maintenance
  • Contacted maintenance chief to report inoperable vehicles and repair incidents and determine best methods for resolution
  • Transported Ammunition and military goods, including hazardous materials, without incident across continents and countries
  • Loaded and unloaded vehicles and secured items for long road trips by using crane and forklift equipment
  • Assessed all vehicles in fleet every week, identifying those requiring immediate repair work and minor maintenance
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Security Fire Department - Firefighter/EMT-Basic/IntermediateColorado Springs, CO03/2012 - 11/2014
  • Worked as volunteer firefighter and EMT as member of truck team
  • Performed structural firefighting skills and techniques, emergency medical skills, and performed medical and fire duties within many other emergency situations
  • Communicated with lucid patients to gather incident and medical history information
  • Executed emergency diagnostic procedures to treat patients, including stomach suction, airway management and heart monitoring
  • Conducted equipment and vehicle checks to maintain continuous and safe operation
  • Kept vehicles ready for emergencies by cleaning surfaces and keeping medical supplies stocked
  • Evaluated patient vital signs and status to determine care needs using pulse ox meters and electronic vital sign machines
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory
  • Administered tests and medication to stabilize patients in field or in transit
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Resolved medical problems, improved operations and provided exceptional client support
  • Maintained excellent attendance record, consistently arriving to work on time
  • Transported patients to hospitals
  • Saved several lives in 2 years by administering first aid and artificial respiration to those affected by trauma, smoke or burns
  • Participated in incident command and mass casualty training exercises and in-class training to improve skills and patient care knowledge
  • Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire
  • Removed individuals from dangerous situations and offered emergency assistance for minor and critical concerns
  • Evaluated areas after containing fires to identify and suppress hot spots
  • Filled firetrucks with water, sandbags and gas to maintain proper supply of materials in trucks
  • Calmly and effectively directed evacuations during fires and emergencies to avoid fatalities, injuries and panic
  • Completed training to stay in peak physical fitness and handle challenging tasks
  • Effectively supported fire suppression by setting up and maintaining water supply lines
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property
  • Assessed active fires and consulted with Shift Captain to devise optimal approach and containment strategies
  • Operated pumping engine to direct water pressure in hose and nozzle for most efficient operation
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services
  • Maintained close contact with dispatch to receive and share information about current fires, equipment movements and incoming personnel
  • Performed variety of fire suppression activities at fire scenes, including laying and connecting hose, holding nozzles and directing water streams, raising and climbing ladders and using pike poles, smoke ejectors, and forcible entry tools
  • Drove and operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations
  • Notified fire dispatchers to detail any difficulties encountered, request additional firefighters and obtain emergency supplies
  • Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision making in emergency situations
  • Educated public and community members on fire safety and prevention methods to provide life-saving techniques
  • Accurately completed written and verbal reports on patient care to hospital emergency departments
  • Administered first aid and medical treatment to those injured during fires and car accidents
  • Performed complex diagnostic and medical procedures, including EKG and resuscitative procedures
  • Frequently lifted up to 200 pounds in course of extinguishing fires and treating injured persons
  • Patrolled burnt areas after fires to locate and eliminate hot spots that could flare or rekindle
  • Inspected all equipment following each fire call to ascertain effective functionality of hoses, breathing masks and fire tools
  • Cleaned and performed general maintenance of fire equipment and fire stations
  • Established water supplies, connected hoses, and directed water onto fires
  • Quickly acted to contain any hazardous chemicals likely to catch fire, leak or spill
  • Laid out and connected hoses to fire hydrants in order to fight fires
  • Participated in firefighting duties as assigned
  • Responded directly to approximately 200 emergency situations in one year
  • Assisted in salvage operations and post fire operations
  • Performed maintenance on water tanks, fire hoses and other firefighting equipment
Affiliations

Phi Theta Cappa National Honor Society

Additional Information
  • Compassionate and dedicated Graduated Nurse seeking to leverage nursing experience and passion toward an internship and career in the ER Registered Nursed Residency Program.
  • Volunteered many times within my children's classrooms at school
  • Volunteered at Archery School of the Rockies as a U. S. A. Archery NTS Level 3 certified coach working with children and adults a like teaching archery.
  • Professional Goals: Obtain BSN and NP degrees; Obtain experience working within Critical Care; Obtain experience working within Women's Health; Obtain time and experience working with Emergency Department; Obtain time and experience working within Labor and Delivery; Obtain Advanced Practice Nursing degree in Women's Health and Critical Care; Obtain Nurse Practitioner degree in Women's Health and Critical Care
Skills
  • Management
  • Leadership skills
  • Patient care
  • Counseling
  • Nursing
  • Scheduling
  • Relationship development
  • Customer service
  • Business operations
  • Computer and medical equipment
  • Project organization
  • Organization
  • First Aid/CPR
  • Operational improvement
  • Team management
  • Supervision
  • Problem resolution
  • Communications
  • Patient and family advocacy
  • Preventative health
  • Intravenous therapy
  • Call triaging
  • Medication distribution
  • Foley catheters
  • Patient evaluation
  • High level of autonomy
  • Resource Allocation
  • Palliative care awareness
  • Insulin medication assistance
  • Care Plan Development
  • Medical Records Management
  • Emotional intelligence
  • EMR / EHR
  • Direct Patient Care
  • Collecting vitals
  • Patient counseling
  • Family advocacy
  • Physical assessments
  • Patient Assessments
  • Chest pain management
  • Emergency Procedures
  • Medical evaluation
  • Supply restocking
  • Trauma recovery
  • Otoscope use
  • Staff supervision
  • Infection control measures
  • Family Education
  • Proper catheter insertion/removal
  • Medical laboratory procedures
  • Procedure preparations
  • IV setup
Education
07/2016Pikes Peak Community CollegeColorado Springs, COAssociate of Arts: General Studies
  • Graduated with 3.9 GPA
  • Member of Phi Theta Kappa National Honor Society
  • Professional development completed in general studies
12/2012Pikes Peak Community CollegeColorado Springs, COAssociate of Applied Science: Fire Science Technology
  • Awarded Associates of Applied Science, Fire Science Technology
  • Majored in Fire Science Technology
  • Member of Phi Theta Kappa National Honor Society
  • Coursework in Fire Academy, Fire Suppression and Fire Operations
  • Graduated with 3.7 GPA
05/2019Pueblo Community CollegePueblo, COAssociate of Applied Science: Nursing
  • Professional development completed in Registered Nursing
  • Member of Phi Theta Kappa National Honor Society
  • Graduated with 3.7 GPA
  • Awarded Associates of Applied Science, Nursing Degree
Certifications
  • First Aid/CPR Certified
  • Hazardous Materials Certification
  • BLS
  • ACLS
  • PALS
  • NIH Stroke Scale
  • Combat Life Saver Certification
  • EMT-Basic with Intermediate Skills
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Resume Overview

Companies Worked For:

  • Veterans Evaluations Services
  • U. S. Army
  • Security Fire Department

School Attended

  • Pikes Peak Community College
  • Pueblo Community College

Job Titles Held:

  • Clinical Intake Specialist
  • 88 Motor Transport Operator
  • Firefighter/EMT-Basic/Intermediate

Degrees

  • Associate of Arts : General Studies
    Associate of Applied Science : Fire Science Technology
    Associate of Applied Science : Nursing

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