Precise Clerical Assistant with proven history of working tirelessly for top-notch service. Superior understanding of inventory with great attention to detail. Customer-oriented individual with fantastic problem-solving skills. Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic.
Skills
Clerical duties
Clerical knowledge
Clerical abilities
Clerical assistance
Clerical support
Work History
07/2015 to 03/2020
ClericalRes-Care, Inc. – Arthur, IL,
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Mentored, trained and supported new staff members in office policies and procedures.
Tracked inventory and ordered office supplies encouraging cost-effective solutions.
Offered departmental administrative support.
Monitored shipments and mailing procedures to effectively distribute or file mail and solve shipment issues.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Boosted file efficiency and reduced storage space with proactive management of records and elimination of redundancy.
02/2012 to 07/2015
Assistant ManagerBig 5 Sporting Goods – Riverside, CA,
Trained team members in successful strategies to meet operational and sales targets.
Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
Monitored employee performance and developed improvement plans.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Planned team-building exercises to increase employee performance and job satisfaction.
Submitted reports to senior management to aid in business decision-making and planning.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
02/2011 to 02/2012
Sales AssociateGraphic Packaging – Hamel, IL,
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Maintained records related to sales, returns and inventory availability.
05/2008 to 02/2011
Assistant ManagerBig 5 Sporting Goods – El Segundo, CA,
Trained team members in successful strategies to meet operational and sales targets.
Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
Monitored employee performance and developed improvement plans.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
Planned team-building exercises to increase employee performance and job satisfaction.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Assessed workloads to meet seasonal fluctuation needs.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Advanced to keyholder and assistant manager-in-charge in manager's absence.
Onboarded new employees, including training, mentoring and new hire documentation.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Expected in 06/1984
High School Diploma: Carlmont High School - Belmont, CA GPA:
Expected in
: General Education Canada College - Redwood City, CA GPA:
Expected in
: General Education Foothill College - Los Altos, CA GPA:
Expected in
: General Education College of San Mateo - San Mateo, CA GPA:
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